Desktop/Network Administrator Resume Profile Spartanburg, SC - Hire IT People

PROFESSIONAL SUMMARY

Self-motivated, results-oriented IT professional with over five years of diverse experience as a desktop and network administrator. Recognized as a practical problem solver and quick learner. Training and experience have led to strengths and proficiencies:

PC Trainer	Comptia Linux 1.0	Organizational Skills
Business Writing	Customer Service Skills	Analytical Skills

PROFESSIONAL EXPERIENCE

Confidential

Desktop/Network Administrator

Provided desktop support to 300 local and 600 remote users on various IBM hardware playforms. Duties also included support for Windows XP software platform and all printers.
Proficient in the use of Ghost and remote client software.
Developed and used KBOX to distribute software applications.
Served as key liaison with external print vendor.
Managed and maintained software licensing.
Administered print server of over 80 Hewlett Packard and Konica-Minolta printers.

Confidential

Level 2 Field Service Rep

Provided technical support to 1,300 PCs and 1,500 users on various Dell hardware platforms. Support responsibilities also included software platforms, Windows NT, 2000 and XP.
Became proficient in the use of Ghost and remote client software.
Became proficient in troubleshooting and repairing hardware and software.
Recognized for providing excellent customer service from novice to experienced users.
Closed 40 of all Helpdesk Tier 2 tickets and 65 in less than two hours.

Confidential

PC Technician and Trainer

Instructed a variety of customers on the maintenance and troubleshooting of PCs, Pharmacy policies and procedures, Medical office procedures and ICD9, CPT and HCPCS medical coding and performed PC technician duties as required.
Developed pharmacy technician skills including coding programs for medical billings.
Became proficient in developing and publishing company-wide sales literature.
Assisted in marketing all training programs.

Confidential

Tier 1 Help Desk Support 2003

Supervised a staff of 12 corpsmen.
Became proficient at job function in three weeks.
Decreased process time from 20 to eight days while increasing the number of exams by 27 .
Set up and executed the migration of 80 computers to Windows 2000 operating system.
Assistant Technical Administrative Security Officer functioning as department computer technician and liaison with IT department.

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Desktop/network Administrator Resume Profile

Spartanburg, SC

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