SUMMARY

A results-driven IT Professional with experience in engineering, administration, and support of information systems in an enterprise environment. In depth expertise in the implantation, analysis, deployment, optimization, troubleshooting, and documentation of Microsoft based systems. Track record for diagnosing complex problems and delivering efficient solutions. Experienced with the most popular virtualization solutions on the x86 platform.

Technical Expertise

Operating Systems: Windows 95, 98, NT4, 2000, XP, Vista, 7, Server 2003, Server 2008, Server 2008 R2, Server 2012

Server Products: Microsoft System Center Configuration Manager, Microsoft Exchange Server 2007/2010/2013, Active Directory, DNS, DHCP, Terminal Services, Microsoft SharePoint, Microsoft SQL Server 2005/2008/2012, Microsoft Hyper-V, Microsoft Systems Center Operations Manager, Microsoft Forefront, IIS 6/7/7.5, Microsoft Deployment Toolkit 2008/2010/2012, Microsoft Lync Server 2013, E-vault, Blackberry Enterprise Server, VMWare Esxi 4/5/5.1/5.5, Backup Assist, Citrix Xenapp 5/6/6.5, Citrix XenDesktop 5/5.5/5.6/7, Citrix Provisioning Services 6/6.1, Citrix Xenserver 6, Windows Server Backup, and Symantec Backup Exec 10/11/12/12.5/2010

Desktop Software: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft MapPoint, Microsoft OneNote, Microsoft InfoPath, and Microsoft Forefront

Hardware: Dell desktops, Dell laptops, Dell servers, HP Server, HP laptops, HP thin clients, HP switches, Toshiba tablet laptops, Watchguard firewalls, Cisco Switches, Cisco Routers, and Cisco Firewalls

Scripting: Powershell 1,2, and 3

Professional Experience

Confidential

Senior Associate

• Senior Associate supporting the Microsoft Exchange 2010 Environment and Microsoft Lync 2013 Environment. Provide daily operational support of the Exchange and Lync environment for 19,000 users. This support included providing tier 4 support for Microsoft Outlook, adding new domains to the environment, answering end user questions about problems they maybe having as well as provide new solutions so they can perform their duties easier.
• Provided support for multiple DAGs in the Exchange environment and multiple pools in the Lync environment. Responsible for correcting issues in the environment such as databases failing over to non-preferred nodes, Lync's backup status going into an error, troubleshooting backups of the Exchange environment, and Lync's SQL mirroring. Created scripts with PowerShell to create daily reports for the environment, to stream line administrative tasks and monitor the health of them as well as create scripts to automate user creation, user deletions, enabling of Lync users, patching and restarting the environment while maintaining high availability.

Confidential

System Specialist

• Responsible for system design, system maintenance, and system implementations of Microsoft based systems and related technologies. Performed tier 3 support for Windows and Mac OS X clients in our hosted environment and onsite support for hospitals primarily in the veterinary field. Administrator and design 3 separate Citrix Xenapp Farms, and 2 internal VMware clusters. Designed and implemented Citrix Xendesktop and Lync Infrastructure. Performed Exchange migrations and setups for new clients, migrations included going from 2003 to 2010, 2007 to 2010, and 2010 to 2013.

Confidential

Systems Administrator

• Provide Tier 3 support for client's Windows based environments. Troubleshoot various server related problems dealing with IIS, MSSQL,Terminal Services, SharePoint, Microsoft Forefront Protection for Exchange, Active Directory, Symantec Backup Exec, DFS, VMWare, Hyper-V, and Exchange Server products. Also managed firewall rules and load balancers
• Involved with the on-boarding process for new clients in which I drew up project plans to help new clients migrate into their new environment hosted at INetU. These are related to moving their websites, databases, virtual machines, Active Directory, ftp sites, SharePoint, and Exchange services. Built SQL clusters, file clusters, Exchange DAGs, and VMWare clusters as needed for new clients and old clients upgrading their hardware.
• Became the subject matter expert for Microsoft Exchange for the company. Took the lead in testing new Exchange updates and the new Exchange 2013. Created and delivered training on Exchange to the client services department in how to support and troubleshoot Exchange. Also created and delivered training to the sales and marketing team on how to sell Exchange. Responsible for Exchange migrations and wrote documentation for how to migrate from Exchange 2003 to 2010, 2007 to 2010, and 2010 to 2013.
• Promoted to Supervisor of a 3rd shift team and over saw 3 direct reports on 3rd shift. Provide training and guidance for the junior members of my team. Performed performance reviews and managed coverage for when team members were out of the office. Make sure critical alerts are responded quickly. Make business decisions in times of client's environments being down in the way to proceed with the issue making sure the client is happy. Provide call backs to unhappy clients to get their feedback and figure out solutions to make INetU's be able to support them better in the future.

Confidential

Windows/Exchange Systems Administrator

Key Contributions:

• Designed, installed, and administered a terminal services solution utilizing thin clients to reduce hardware and administration costs.
• Reengineered Exchange environment to allow all locations to communicate efficiently thru email
• Transitioned to a Barracuda spam firewall from a hosted service resulting in lower costs and less spam in user's mailboxes.
• Merged the 5 separate Active Directory domains/forests in all location into one domain/forest. This allowed for easier file sharing, accessing of network resources, and made it easier for corporate management to travel and perform their necessary duties from another location.
• Designed, installed, and administered Microsoft's System Center Configuration Manager to build an asset inventory of all computers, distribute software and updates more efficiently, track software license usage, and provide better and easier remote support to all locations.
• Researched, installed, and administered AdventNet Helpdesk software to provide a better way for the MIS department to both track requests for help and record.
• Designed, installed, and administered Microsoft Hyper-V to provide better utilization of server hardware, server consolidation, and ease of administration resulting in lower costs.
• Implemented desktop imaging using the Microsoft Deployment Toolkit reducing the build time of a new computer from 2 days to 1 hour.

Confidential

Computer Technician

Maintained agents laptops, office desktop and server. Updated website and MLS site listings. Developed database and spreadsheet solutions as needed to help with track real estate sells in the area. Tracked and maintained software licensing.