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Systems Engineer Resume

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New York City, NY

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SUMMARY

  • Over 8 years of experience in designing, implementing, administering and upgrading systems including software, hardware, networks, database, servers, and mobile devices
  • Extremely strong IT background with MCSE, CCNA, RHCE certification
  • Proficient in Virtualization, Cloud Solution, Server Administration, Endpoint Management, Scripting, Automation, Monitoring, Backup/Restore, VoIP, Training and Project Management
  • Excellent interpersonal and presentation skills; expert in managing multiple projects simultaneously
  • Outstanding problem solving, customer service skills with ability to work in tight schedule

TECHNICAL SKILLS

Cloud Solutions: Office 365 • Microsoft Azure

Virtualization: VMware VCenter 5.x • VMware Horizon View 5.x

OS/Servers: MS Windows 7, 2008 R2, 2012 R2, 10 • Red Hat Enterprise Linux 5 • Ubuntu 14.04 • MS Exchange 2010 • MS SharePoint 2013 • MS SQL 2012

Software: Cisco Call Manager • Salesforce • Wireshark • Zabbix • MS Suite • Kaspersky Antivirus • Nagios • Salesforce • Tableau • Netsuite • JIRA • Confluence • Five9 • Git

Language: PowerShell • BASH • Python • MS SQL • HTML

Storage: NetApp • Barracuda

Endpoint Management Solutions: IBM Bigfix • JAMF Casper • SCCM • SCOM • MobileIron

PROFESSIONAL EXPERIENCE

Confidential, New York City, NY

Systems Engineer

Responsibilities:

  • Determined operational requirements and designed, implemented the VMware Horizon View virtualization solution for the entire company to meet the functional and business requirements of different departments and projects with constant varying needs.
  • Created templates and designed processes to streamline the deployment of VDIs to increase the efficiency.
  • Assessed the requirements of different teams, individuals and deployed custom VDI machines, app volumes, roaming profiles as per their requirement; updated them on regular basis.
  • Monitored and resolved any issues across VDI infrastructure or user side; made changes in the design as needed to improve the stability of the system.
  • Created documentation and provided training on existing VDI infrastructure to team members.
  • Setup and implemented two factor authentication, applied multiple VDI policies to enforce the security policies and compliance across employees and contractors.
  • Managed and monitored over 200+ servers on Linux and Windows 2003, 2008R2, 2012R2 in a VMware virtual cluster environment on VSphere client 5.x and performed various key admin duties including deployment of ESXi, VCenter servers, creation of datastores, resource pool, templates etc.
  • Administered and managed the windows servers across the environment with PowerShell; designed the automatic deployment of server features, system updates & changes across the organization as needed.
  • Managed the Office365 cloud solution and administered SharePoint including creating sites, managing hybrid Exchange, In - place hold, email retention policies as per compliance and various other responsibilities.
  • Administered multiple Active Director forest; performed duties such as creation of AD based access control, enforcing GPOs, managing DNS, DHCP, patch deployment via WSUS etc.
  • Lead technical support team on various issues; mentored and provided training on different technologies. Also provided Tier 3 technical support to end users, contractors, services and applications.

Confidential, Long Island City, NY

Network Systems Engineer

Responsibilities:

  • Administered various key duties including setup user accounts, applying security policies, system monitoring, removing network, server bottlenecks and system documentation etc.
  • Performed network, server analysis of office’s LAN/WAN environment; provided cost and capacity analysis and made recommendation for various hardware, software and line configurations as necessary to maximize service levels and minimize costs.
  • Deployed Microsoft SCCM, SCOM in the infrastructure and performed installation, configuration, migration, upgrading and maintenance of desktop, laptops and softwares as per operational requirements.
  • Maintained the backup of user data, call recordings, monitoring logs on local and remote servers in accordance with established IT policies and procedures.
  • Managed VoIP telephony, voice mail system, access control system and Five9 call center software.

Confidential, Philadelphia, PA

Information Technology Analyst

Responsibilities:

  • Analyzed all client requests; prepared and tested systems for client specific projects
  • Provided Tier 2 direct & phone support to 1000+ users for different applications, software and hardware

Confidential, King of Prussia, PA

Computer Service Engineer

Responsibilities:

  • Provided 1st, 2nd level IT assistance (local & remote) to 1000+ Omnicare client users
  • Maintained asset deployment and life cycle management procedures on regular basis

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