PROFESSIONAL EXPERIENCE

IT Specialist

Confidential

Responsibilities:

• Installed Windows Server 2012 and file and print services
• Deployment of operating system images, security patches, applications and settings
• Installed Skype for business wif Office 365
• Install Microsoft SCCM on 2012 server for software migration
• Creating operating system images using Microsoft Deployment Toolkit and/or System Center Configuration Manager
• Utilize Microsoft SCCM and third - party add-ons
• Creating scripts wif PowerShell
• Used project management software to prepare for migration project
• Knowledge of teh Windows Operating System including teh registry and WMI file creations
• Used Office collaboration suite along wif skype for business to setup meetings
• Monitoring and reporting on key metrics
• Setup Polycom for conferences
• Troubleshooting and correcting complex deployment issues
• Following strict change, incident, request and problem management guidelines
• Ensuring compliance to service level agreements
• Deployed Office 365 in a hybrid system
• Setup Azure to authenticate users to teh system
• Migrated 14000 mailboxes to Office 365
• Upgraded from SharePoint 2010 to SharePoint 2016
• Performed SharePoint upgrade and migration
• Run Queries on databases when needed
• Reset passwords, monitor service health, adds and deletes user accounts, and manages service requests
• Manages teh document storage for you're business on SharePoint Online
• Thorough understanding of MS products: IIS, Active Directory, Lync
• Install MacAfee Enterprise software server and update signature files
• Ensure servers and workstations are clear of malware
• Migrated teh domain of an old corp to teh new corp
• Ensure a safe disaster recovery and backup wif Commvault
• Provide Application Management wif Commvault
• Setup MS Lync for use as messaging system
• Setup audio and video conferencing wif Lync/Skype
• Setup Platform as a service wif Azure on Office 365
• Installation of Skype on users systems and direction for setup
• Modify server startup scripts based on updated information to inform teh user community
• Migrate 14000 Exchange 2003 mailboxes to MS Office 365
• Worked wif Intune to ensure online devices work wif MS Office 365
• 5 years of GPO troubleshooting for former user rights and extensions
• Configure MDM for use wif IPAD and IOS and Android devices
• Developed organizational units in Active Directory (AD) and managed user security wif group policies

Network Administrator & Migration Technician

Responsibilities:

• Installed Windows Server 2012 and file and print services
• Deployment of operating system images, security patches, applications and settings
• Installed Skype for business wif Office 365
• Install Microsoft SCCM on 2012 server for software migration
• Creating operating system images using Microsoft Deployment Toolkit and/or System Center Configuration Manager
• Utilize Microsoft SCCM and third - party add-ons
• Creating scripts wif PowerShell
• Used project management software to prepare for migration project
• Knowledge of teh Windows Operating System including teh registry and WMI file creations
• Used Office collaboration suite along wif skype for business to setup meetings
• Monitoring and reporting on key metrics
• Setup Polycom for conferences
• Troubleshooting and correcting complex deployment issues
• Following strict change, incident, request and problem management guidelines
• Ensuring compliance to service level agreements
• Deployed Office 365 in a hybrid system
• Setup Azure to authenticate users to teh system
• Migrated 14000 mailboxes to Office 365
• Upgraded from SharePoint 2010 to SharePoint 2016
• Performed SharePoint upgrade and migration
• Run Queries on databases when needed
• Reset passwords, monitor service health, adds and deletes user accounts, and manages service requests
• Manages teh document storage for you're business on SharePoint Online
• Thorough understanding of MS products: IIS, Active Directory, Lync
• Install MacAfee Enterprise software server and update signature files
• Ensure servers and workstations are clear of malware
• Migrated teh domain of an old corp to teh new corp
• Ensure a safe disaster recovery and backup wif Commvault
• Provide Application Management wif Commvault
• Setup MS Lync for use as messaging system
• Setup audio and video conferencing wif Lync/Skype
• Setup Platform as a service wif Azure on Office 365
• Installation of Skype on users systems and direction for setup
• Modify server startup scripts based on updated information to inform teh user community
• Migrate 14000 Exchange 2003 mailboxes to MS Office 365
• Worked wif Intune to ensure online devices work wif MS Office 365
• 5 years of GPO troubleshooting for former user rights and extensions
• Configure MDM for use wif IPAD and IOS and Android devices
• Developed organizational units in Active Directory (AD) and managed user security wif group policies

Confidential

Network Technician & Helpdesk

Responsibilities:

• Beta tested teh Migration of Windows 7 on local company machines
• Worked wif teh Windows migration team to script new Windows 7 migration
• Created SQL server for use wif Notes migration
• Ensure conference room is technologically available for users
• Ensured laptops could work wif projectors and screens
• Ensure all projection equipment can be uploaded to teh streaming video
• Used SQL server database to gather all user data to export to filter software for migration
• Installed SCCM 2007 to push Windows 7 out to workstations
• Setup instance of Windows 7 on teh server
• Changed teh passwords and unlocked users wif Active Directory
• Backed up backup domain controller
• Setup new backup domain controller
• Used SCCM 2007 to download applications to user computers
• Migrated 1200 users from Lotus Notes 7 to Outlook 2010
• After updating teh mailbox used Archive Attender as a full - featured data archiving solution designed to selectively move or copy messages from Exchange mailboxes and PST files to teh SAN storage
• Used Teh OWA in wif teh conversion view to assist in an easy access migration
• Used LanDesk 9.5 for security management and system management
• Used LanDesk 9.5 for server monitor and maintenance such as updates
• Worked wif teh Landesk Service Desk to create trouble tickets
• Installed and configured teh Cisco 2951 router
• Supported Exchange 2010 for 2700 people in two buildings
• Troubleshoot outlook connections
• Installed 25HP printers for network use in teh company
• Provides remote phone support to Novartis clients including walking through
• Used LDAP to scrap directory information from Lotus Notes to Exchange
• Used SNMP traps and Syslogs wif Splunk to collects, indexes and harnesses all of teh fast-moving machine data generated by applications, servers and devices to troubleshoot application problems and security
• Oversaw teh migration of 750 computers from Lotus 7.0 to Exchange 2010
• Use VOIP technologies including SIP, H.323 Wif ISDN as a backup
• me suggested we get Veritas Enterprise Vault software so users could store messages outside of teh store
• Ran add, Moves and changes on teh Avaya system
• Setup DHCP server for off-site users to connect over VPN
• To track and store messages me installed SMTP routing
• Worked wif teh Avaya S8700 model server
• Installed McAfee Anti-Virus software and updated signature files as needed
• Installed Cisco phones at teh client's desk
• Set up and administratered VMWare Exsi software
• Installed Citrix server version 4.5
• Worked wif Netapps storage solution to get user data to teh cloud
• Worked wif users not able to access Citrix
• Assisted users wif Citrix related problems like not being able to access
• Used Active Directory to add, modify or create users and profiles
• Assisted wif blackberry support
• Setup share point sites for clients
• Assisted clients on teh phone and in person wif technical problems
• Accessed client computers remotely to assist wif software problems
• Used Veritas Backup software to backup servers
• Installed teh Avaya server and pulled teh 10 Base-T wire
• implementing new products or services
• Used Remedy to create, update and modify trouble tickets
• Performing preventative maintenance
• Resolving operational problems related to Windows and Exchange. Providing tier 3 technical support

Network Administrator

Confidential

Responsibilities:

• Use Active Directory to modify user's computers, peripherals and schema
• Worked wif over 4000 users in teh Houston area
• me worked wif Active Directory wif teh integration of Microsoft Exchange
• Migrated teh Lotus Notes mail server to MS Exchange
• Worked wif protocols POP, IMAP and LDAP
• Ran Add, Moves and Changes on Avaya systems
• Assisted users wif Exchange 4.0 and 5.5
• Installed and configured S8300 and S8500 Avaya servers
• Experienced network and telephone cabling
• Installed Linksys and Cisco routers
• Made add, moves and changes wif teh Avaya telephone system
• Used POP site to upload files through FTP
• Setup Outlook Web Access to give us teh ability to view all messages stored on teh mail servers
• Setup and run teh Systems Management Server
• Use Landesk to keep apprised of server status
• me support teh Blackberry server and assist users wif Blackberry problems
• Pulled telephone lines from port to block
• Cleared alarms for Avaya DEFINITY Servers and Avaya Communications Manager Systems
• Made add/move and changes to teh Meridian mail system
• Added Cisco 1800 and 3800 routers to system enterprise
• Installed Windows 2003 and services such as WINS, DNS and TCPIP services
• Built Windows 2003 servers that were added to teh network
• Setup users on teh server
• Built teh Exchange server added it to teh domain and added users to it
• Installed Microsoft Outlook servers and created teh outlook users
• Provide assistance at teh in - house helpdesk providing technical support by phone and in person using teh Remedy help desk ticket system
• Backup teh Exchange server each night
• Upgrade both desktop and laptop computers and multi-media devices
• Configures and installs end-user Blackberry devices
• Responds to problems, reports and resolves problems relating to all aspects of personal computers and end-user computing and multi-media devices
• Installed teh Nortel VPN client on teh Windows 2003 server
• Installs, configures and troubleshoots problems relating to all aspects of personal and shared printer devices

Telecom Manager & Network Administrator

Confidential

Responsibilities:

• Responsible for teh repair and maintenance of computers, printers, monitors, scanners and other hardware
• Made add, moves and changes wif teh Avaya system
• Added and deleted users from teh Meridian mail phone system
• Setup S8500 and S8700
• me work wif clustering software to ensure constant uptime
• Patched and installed new phone lines
• Made add moves and changes on teh Avaya systems
• Made add/move and changes to teh Meridian mail system
• Installed Windows 2003 and services such as WINS, DNS and TCPIP services
• DeInstalled Lotus Notes servers and changed them to Exchange users
• Installed Microsoft Exchange server 2000
• Provided assistance at teh in - house helpdesk providing technical support by phone and in person using teh Remedy help desk ticket system
• Upgrade both desktop and laptop computers and multi-media devices
• Configures and installs end-user Blackberry devices
• Responds to problems, reports and resolves problems relating to all aspects of personal computers and end-user computing and multi-media devices
• Installed teh Nortel VPN client on teh Windows 2003 server
• Ran Nortel client for WAN systems so me could manage other telephone systems across teh country
• Installed Linksys and Cisco routers
• Hand out all new Confidential laptops and DELL desktop computers
• Installs, configures and troubleshoots problems relating to all aspects of personal and shared printer devices
• Analyzes technologies relating to end-user computing and assist in defining standard configurations and solutions
• Installed 3Com Superstack Switches and Cisco 3560 catalyst switches
• Resolves problems for end-users on a first call basis when possible and routes requests to other support personnel as appropriate
• Monitors Remedy Ticket based help desk to ensure adequate attention is being given to all requests.Advises IT Management regarding end-user support issues