Client Support Specialist Resume Profile Atlanta, GA - Hire IT People

Work Experience

Confidential

Client Support Specialist

Subject Matter Expert for all parts of Engage, including CRMi. Helped to create the SME program.
In addition to normal phone and web cases, handled cases that were for Designated Clients premier support , Hot Cases sensitive issues , Tier 1 and Tier 2 cases, and priority cases opened by clients with Engage Professional Certification. At the time of my departure, was the only team member filling all of these roles.
Helped balance team work-load by volunteering to lead our Case Distribution project.
Worked with our Emerging Apps team to provide input on the features that now appear in the Apps menu in Engage.

Confidential

Programmer / Toolsmith

Authored Confidential network monitoring systems: a back-end written using a combination of Perl, C, and Java interfaced to a MySQL database. The front end was written in PHP and delivered XHTML, JavaScript, and CSS content via Apache.
Created similar front-ends for allocating email domains, maintaining DNS records, assigning IP addresses, and managing server back-ups. Postfix and PowerDNS were used for email and DNS management respectively.
Used SVN for version control for all projects. Several different bug-trackers were used: Bugzilla, trac, and MS Project.
Additional responsibilities included gathering requirements, writing documentation, administrating underlying servers Debian Linux , and tuning database and web server configurations.

Confidential

Web Program / System Administrator

System administrator for Unix, Linux, and Windows machines, managing multiple Apache web servers, configurations for MySQL servers, overseeing software installations, and maintaining security.
Responsible for designing and maintaining BimCore's multiple websites authoring HTML pages using CSS and PHP, writing JavaScript, and programming CGIs to third party software.
Designed and implemented BimCore's subscriber database and accompanying web interface, assisted in the design and construction of BimCore's BLAST cluster, created BimCore's web-based file-sharing application FileMAX.

Current Skills

Silverpop Engage	Fundamentals and Professional Certification
Database Systems	MySQL, PostrgreSQL, MS SQL, Oracle
Web Development	HTML, CSS, JavaScript
Programming Languages	PHP, Perl, C/C , Java, C
Operating Systems	Windows XP 8, Mac OS X, Linux Debian, Redhat