PROFESSIONAL QUALIFICATIONS

INFORMATION TECHNOLOGY

I have been a Information Technology Professional with over 6 years of work experience with application support. Ensuring application and infrastructure problems are resolved expediently, status effectively communicated to business and support teams. I have experience with the System and Enterprise Life Cycle of software. Also having experience with analyzing the SQL database for the development, trouble shooting and infrastructure management of applications. I have experience with .NET and GUI to access application on a server. By using this framework, it allows me to troubleshoot, test, research and train clients about application on their server. Application security authorization for server services with active directory, user access and troubleshooting computers imaging for specific departments. I also have strong problem solving, hardware, software repair and troubleshooting skills for computers, printers and copiers. Identifying the client's software needs and right target areas for clients through research. Operational Management: Identified, recommended and prioritized Operating Room features and applications in conjunction with business leaders and department managers. Developed, coded, installed, tested, debugged and documented all applications using appropriate editions. IT Training: Successfully trained hundreds of clients and staff members to use new/upgraded PICIS operating system and ancillary applications. Problem Resolution: Responsible for support and development of application disaster recovery plan. Served as a advocate for end-users, performing tests, problem analysis for servers, desktop and IT infrastructure works. Professional Transition: Successful transition from over 12 years as an experienced Surgical Technologist, which in entails setting up a surgical field with instrumentation, assisting the surgeon in operations and training others. I have an Associate Degree in Computer Science and three semesters away from completing my Bachelor Degree in Information Technology.

TECHNOLOGY SKILLS QUALIFICATIONS

Extensive experience working with different software applications such as McKesson, PICIS: OR Manager, Pre-Op Manager, Patient Scheduling, PACU Manager, SmartTrack, Security Manager Endosoft Microsoft Office, Excel, Power Point, Database Management, Oracle, Crystal Reports, Share Point, and SQL server in a health care environment. Broad knowledge of LAN, WAN, MAN, DHCP, DNS and TCP/IP networking interfaces and configurations. Knowledge of network management software and understanding of Cisco CLI.

PROFESSIONAL EXPERIENCE

Confidential

Applications Support Analyst / System Administrator

Responsible for managing support with Framework software for Pharmacies and Nursing facilities. This includes but not limited to installation, troubleshooting, running reports on SQL database and HL7 and training clients on the use of Softwriters applications.

Confidential

Technical Support Engineer

• Responsible for managing client support of TeleTracking applications installed and/or updated the clients servers and workstations.
• This involves troubleshooting, installing, upgrading and performing a pre-install checklist to make sure the clients system is complete with the software lifecycle.
• To assist with errors with applications, I will troubleshoot the services that may need stopped and restarted on the server.
• Create and review reports on the server that give the events of issues that might have occurred, also writing SQL scripts on the server.

Confidential

System Administrator/ IT Support Specialist

• Served as an operating systems expert, Database management, providing technical support for the McKesson EMR and PICIS OR Manager for the entire organization.
• Configured PICIS Security Manager and Endosoft to establish the surgical suite's first ever login security system database, which helps to enable a more stable network environment.
• Updating and troubleshooting PICIS Patient scheduling which entails user time and transfer of patient information on day of surgery.
• Worked with a variety of vendors, applications, to develop subject and object end-users securities and functions.
• Maintained accurate report fields and error correction in PACU Manager to ensure cohesive transition from OR Manager to PACU Manager.
• Training clients and staff members on the function of all surgery-related applications and hardware equipment.
• Utilized SmartTrack features to facilitate the ease of clinical staff's ability to monitor patients from Pre-Op to Discharge.
• Responsible for monitoring, analysis, signature development of server based security systems.
• Supported the Endosoft software to maintain video functionality, patient records and documentation for use of clinicians and physicians.
• Assumed a vital role in the implementation of the PICIS Peri-operative Care Suite in 2008 in accordance with Project Management to ensure proper initial configuration.
• Providing continuous maintenance of spyware corrections and patches for existing applications.

Confidential

Surgical Technologist

• Responsible for preparing the operation room prior to the operation and verify the necessary supplies and tools
• Provide equipment to surgeons anticipating the need and physicians' preference during operation procedures
• Locate the contaminated instruments and place them in proper cart system to avoid spread of infection
• Coordinate with the X-ray, pathology and SPD departments to acquire necessary reports
• Provide training to new personnel regarding duties of a surgical technician on a routine basis
• Clean and maintain equipment in the operating room
• Prepare and transport patients for surgery
• Restore surgical specimens as per policy requirements

Confidential

Network Data Technician

• Installing and troubleshooting internet capabilities for home and business internet services.
• Worked with clients to analyze communication issues that best suits their budget.
• Using installation equipment such as modems, routers, cat 45 and network cable.