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Windows & Citrix Server Support Admin Resume

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  • IT Professional with 7+ years of experience in the area of System/Network VMware Virtualization & Citrix
  • Installing, Configuring, Upgrading and Administration of VMware ESX /ESXi server.
  • Worked on Citrix XenDesktop as a front end for VDI.
  • Upgraded and Migrated Citrix Presentation server 4.0 to Citrix XenApp 5 & XenApp 6.5, including configuring and deploying Citrix XenApp 5.
  • Strong expertise in P2P, P2V, V2P, V2V Migrations using VMware Converter (4.3 and 5) and Symantec backup tool.
  • Migration of VM’s between hosts and migrating along the datastore using VMotion Technology and sMotion Technology respectively.
  • Knowledge in designing Active Directory, its implementation and administration.
  • Completed Patch Management of hosts and VM’s using VMware vCenter Update Manager.
  • Configuration creation of VM, Cloning and Templates.
  • Good understanding in Window Clustering. Configure Failover Cluster on Windows 2008.
  • Worked on VMware SRM (4.0 and 4.1) and VDI using VMware View 4 and Citrix Desktop as the front end.
  • Extensive experience in installing and configuring storage technology such as SAN, NAS, iSCSI, HP Storage and RAID.
  • Working knowledge of Heartbeat, Linked Mode and Host Profiles.
  • Experience in managing multiple Windows systems with Microsoft SCCM 2007 providing patch management, remote control, software distribution and OS deployment.
  • Experience with HP servers (DL360, DL380, DL580, ML 570), IBM servers and Dell Power Edge Servers.
  • Solid understanding of LAN/WAN topology, extensive knowledge in designing and configuring DNS, DHCP, SNMP, VPN connection, TCP/IP, IP Subnet, VLAN, DRAC, ILO and Terminal Server.
  • Knowledge of Server Maintenance, including establishing Security Protocols, Configuring Network, and Troubleshooting Problems.
  • Created Hypervisor/Virtual Machine Monitor (VMM) platform linking multiple guest operating systems to host.
  • Improved department - wide systems and network efficiency and reduced energy costs by ensuring optimal performance.
  • Work well both independently and as part of a team. Work well under pressure and conflicting priorities.

Areas of expertise

  • VMware (Installation, Configuration and Administration)
  • Citrix
  • Microsoft Windows


Citrix: Presentation server 4.0, Citrix XenApp 5 and 6.5, XenDesktop.

VMware: Vsphere, Vmware View 4/5.0, Vmware ESX 3, 3.5 and 4.1/4.0, 5.0, Virtual Center server 2.5, 4.0 and 5.0, Vmware converter enterprise, Vmware Update Manager, HA, DRS, DPM, VMotion and Storage VMotion, Vmware ESXI server, SRM

Telecomm & Networking: TCP/IP, VoIP, SIP, MGCP, RTP, SDP, Asterisk, Wireshark, Mu-4000, MuSL, Diameter Protocol.

Microsoft: Windows Server (2008 and 2003 & 2008), Windows Vista, Windows Active Directory Services, Windows 7, Windows XP, Windows 98

Hardware: HP DL580G7, DL380 G7. Dell (Dell Servers Power Edge 1950, PowerEdge 2650, Dell PowerEdge R710, R210, R410, Dell Switch 2624), Cisco (Switches 3500, 2750, 2900), IBM Hardware (Blade Center, x3550, x3650, x3850, x series 335,330)

Racks and Cabling: Installation of Hardware, Cable Management

Programming: Verilog, Matlab, C, Perl


Confidential, NJ

Windows & Citrix Server Support Admin


  • Support IIS, Citrix, MS, Application Support and troubleshooting in Citrix farm.
  • Managed VMware ESXi 4.1 Production Farm which Includes IBM servers
  • Excellence in Migrations (P2V, V2V, V2P, P2P) using VMware converter and PlateSpin.
  • Build new servers (standalone, Rack and VM's).
  • Maintenance and troubleshooting of Citrix Server farm running 100+ physical & virtual Windows 2003 servers for production, QA/Test and Disaster Recovery (DR) environment.
  • Installing Edgesight 5.2 in Citrix
  • Experience in Installation, Configuration Maintenance and Troubleshooting of Citrix Access Management Console, App-V packaging
  • Excellence in troubleshooting problems with VMware and Windows, open cases with Tech Support when required.
  • Connecting to the workstation using Dameware remote tool & also using RDP.
  • Configuration and troubleshooting of network printers remotely.
  • Managed VMware cloud farm and VDI environment.
  • Installation and maintenance of DHCP, DNS and WINS
  • Administering and managing Microsoft Active Directory
  • Deploy New ESXi 4.1 host in the current environment to increase the capacity.
  • Responsible for designing and supporting a VDI infrastructure utilizing XenDesktop 5.5, Citrix Provisioning Services 6.0
  • Citrix Web Interface, Packaging and Publishing applications through Citrix Installation Manager/Packager
  • Physically untrack the server and unplug the cables, also rack them again and plug-in back the cables as required to new location.
  • Excellent in RAID Management, AD, GPO's and other important system administrator roles.
  • Troubleshooting printers HP Laser jet 3035, Lexmark 2590
  • Remote tools DS View 3.0 and RSA (Remote Supervisor Adapter) to connect to the servers

Confidential, NY

Citrix Engineer/Vmware Admin


  • Responsible for designing and supporting a VDI utilizing XenDesktop 5.5, Citrix Provisioning Services 6.0
  • Implemented Technologies: Distributed Resource Scheduler, High Availability, Fault Tolerance, Data Recovery (DR), vNetwork Distributed Switch & PVLANS
  • Supported and maintained the ESX architecture consisting of 30 ESX hosts, 6 HA and DRS clusters with vMotion and over 250 Virtual Machines in which 53 have FT enabled.
  • Managing and implementing various projects with all phases of life cycle for virtualization.
  • Designed, implemented and administered a VMware ESX/ESXi environment
  • Build, configure and deploy VMs and Templates, Cloning Virtual Machines & Managing Virtual center permissions
  • Cloning the laptops and Servers with Ghost Image and Altiris Server Scripts.
  • Implemented VDI solutions Using VMware View on many platforms like Windows, Linux and MAC OS.
  • Deployed small vCloud inside the organization.
  • Creating and Managing VMware cluster with HA and DRS
  • Sizing hardware according to needs and requesting quotes from different vendors.
  • Maintain DNS, DHCP and Trust Relationship between domains.
  • Responsible for Active directory, GPO, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment
  • Tested Citrix XenApp 5 in lab environment and implemented successfully on VMware ESX4.1.
  • Experience in network monitoring and patch management using VMware Update Manager.
  • Implemented Resource Pool to divide the VM’s according to their resource requirements.
  • Responsible for creating Host Profile and with that I developed 100 hosts.
  • Planning and testing the application Virtualization for various new application releases using Citrix Streaming Profiler and publishing it to the Citrix farms.
  • Provisioning new physical & virtual servers and installing Citrix on them for expansion of Citrix farms.
  • PlateSpin, Vmware Converter used for Physical to Virtual/Virtual to Virtual conversion/Physical to Physical conversion. Build AD server.
  • Experience with CISCO routers, switches, fabric environments. Recommended, redesign of VI3 environment.
  • Maintenance and Manage the User Accounts and Groups.
  • Installation and maintenance of SQL server 2000 & 2005
  • Installation and maintenance of DHCP, DNS and WINS
  • Troubleshooting printers HP Laserjet 3035 & Lexmark 2590
  • I worked on different storage configuration too, like EMC and HP Storage.
  • Maintaining backups and restores of the Production and Development data.
  • Develop, test, and maintain a Disaster recovery plan for critical VMs and application data

Confidential, New York, NY

Citrix Engineer


  • Monitoring & maintaining Citrix Farm which includes 2000 servers; 30000+ users and 1600 applications.
  • Up till current date built 30 Citrix Presentation 4.0 and 4.5 servers with more than 40+ applications.
  • Installing and configuring Citrix 4.5, XenApp 5.0 &XenApp 6.0
  • Having experience on upgrading from Citrix 4.5 to XenApp 5.0
  • Logging into the Server through Remote Desktop and resolving the Issue.
  • We also used Remedy 7.1 for ITIL v3 processes related to the Service Desk, Incident Management, Problem management Change Management, This Remedy installation is the world’s largest occurrence of Remedy.
  • Publishing Different Applications and Printers on the Citrix Users Profile.
  • Performing all aspects of account management. User ID creation, Giving Rights to users and share folder, etc
  • Achieved Masters in upgrading from ESX3.5 to vSphere4, vShpere5 and XenApp5 to 6.5.
  • Hands on Experience with SRM 4.0 and 4.1, to manage the backup.
  • Performed the various Citrix XenApp upgrades and migrations projects
  • Managed or assisted all phases of project - scoping, design, development, testing, rollout, user support, and documentation
  • Experience in deploying ESX hosts, Windows 2008 & 2003 servers, RHEL Servers using TPM
  • Involved in Active Directory planning, design and support
  • Administered multiple disjoint Active Directory Forests, Domains and various other Infrastructure services
  • Performed migrations like P2P, V2V, P2P and also V2P
  • Achieved excellence working with the VMware Converter (4.3 & 5.0)
  • Hands on experience in P2P using Symantec Backup tool.
  • Managed NICE Application which works on VoIP, also migrated the VARIANT App Server to NICE App Servers
  • Maintain Active Directory (AD) server and set up Firewall Rules.
  • Managed the environment with over 200 host which include ESX 2.5/3.5 and vSphere 4.0 and over 1000 of VM’s
  • Deployed and Managed Citrix XenApp 5.0 on ESX 4.1
  • Creating a test environment in Citrix or VMware for production team or test their applications.
  • Packaged & published applications using Citrix Installation Manager.
  • Created and implemented application packaging of all Installation Management packages for production deployment
  • Creating new sites in Citrix web interface 4.0, hard coding the webpage, and installing hot fixes.
  • Provided App support to the application owners via Thin App
  • VDI is the largest technology where working on and learnt new things about it.
  • Tested vSphere 5.0 in our lab before deploying it in real environment

Confidential, Pittsburgh, CA

Sr. System Virtual Engineer


  • Clustered VMware ESX 3.5 on DELL PowerEdge 1950 server, Vitrual Center 2.5, VMware HA, DRS, Virtual Machines templates, Sysprep, etc.
  • Configured ESX 3.5 with SAN Attached storage (LUN Assignments, Data stores)
  • Working on Migration concepts like Vmotion and cold migration
  • Creation & Troubleshooting of Virtual Network/ ESX/ Virtual Machines related issues.
  • Creation of templates from VMs and Creation of VMs from templates
  • Performance monitoring and tuning for ESX Servers, Virtual Center Server and Virtual Machines
  • Creating Virtual switch & Configuring Virtual switch settings and policies
  • DELL Drac Configurations, Licensing, NIC Teaming, etc
  • Worked on both hardware and software level RAID Configurations & troubleshooting.
  • Created 6 Datacenter Infrastructure based on Windows Server bit Active Directory
  • Build, Deployed and Configured VMware Guests on Windows 2008 and Windows 2003 Servers.
  • Windows OS build, IP Configurations, Domain Builds, Active Directory Site Builds and Support & Administration.
  • Network Attached Storage Implementations.
  • Member of project team working in migrating and upgrading Citrix Presentation server 4.0 to Citrix XenApp 5.
  • Experience with Citrix XenApp 5 in virtual environment
  • Documented plans and procedures for project.


Infrastructure Engineer


  • Evaluated and implemented new technologies. Deployed and maintained 150+ servers that include Vmware & Microsoft
  • Migrating the Citrix Metaframe Presentation Servers from 1.8 to 4.0 & 4.0 to 4.5
  • Deployed VMware ESX server 2.5 (virtualization technology) for Intel platforms (Windows and Linux servers).
  • Deployed around 40 ESX servers at different client locations. The virtual infrastructure was deployed on EMC SAN for better manageability.
  • Migrated with team 100+ servers from NT 4 to Windows 2000 and Windows 2003 environment, including File and Application Servers; restored File permissions and Shares.
  • Implemented Microsoft DHCP, DNS, WINS, Domain trust relationship, fault tolerance, file and print services, user and group management.
  • Worked on Migration Projects Involving IIS 4.0, 5.0 and 6.0-based applications.
  • Provided design, implementation, administration and support of Windows 2000 Active Directory and Windows NT legacy domain
  • Installed, and supported 100+ Desktops, Laptops, Network Devices, and Computer Peripherals with the IT team
  • Was Responsible for Active directory, GPO, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment.
  • Installed, configured, administered Windows 2003 servers, Active Directory Services, FTP, WSUS, IIS Web Server and SQL Database Server
  • Was Responsible for Security Patch Management and Deployment to all clients using Microsoft WSUS
  • Weekly Backups on NAS storage
  • User Support - Monitored and troubleshooter system performance, server & user related issues.
  • Provided support to users to resolve their day-to-day issues related to OS, E-mail, Account issues, hardware etc.
  • Was Responsible for Backup/recovery strategy of all windows based servers.
  • Planned and implemented fault tolerance and strategies for backup and restoring files on the network using different media devices like tape drives, compact disk and additional hard disk etc.
  • Implemented cross-functional IT skills training so our team was well prepared and resilient when faced with challenging issues, which greatly improved IT incident response times & work quality.
  • Asset Management - Helped infrastructure team to Manage Leased Assets.
  • Participated in network design, implementation, and troubleshooting with multi-level Cisco LANs/WANs which included: configuration of Cisco 2600 routers and Cisco Cat Switches.
  • Support & Training - Provided necessary help / assistance to IT Helpdesk / Telecom Support Personal to resolve day-to-day issues
  • Implemented and Managed Symantec Antivirus console
  • Installed and configured 40 new servers at client location with win 2003 Operating System and their required Applications.
  • Configuring Metaframe Presentation Server Policies, Load Management and PrintersConfigure Resource Manager and the Resource Manager Web Console to record historical data and create reports
  • Published technical documentation for security compliance and performance tuning which was set as the global standard by the Corporate Security Group for all future Terminal Server and Citrix environments.
  • Maintain Citrix Logon scripts & Monitor and troubleshoot connectivity to the data store.
  • Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel Monitor, optimize and troubleshoot client performance and slow logons
  • Configured the Security Policies /group policies and changing the registry to meet the required security for the Organization

Environment: Windows 2000/2003 Servers, VMware, Citrix, Active Directory, NAS, IIS 4/5/6, Cisco routers and switches & Cisco Network

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