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Support Engineer Resume

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Redmond, WA


  • Strong experience in Windows Servers, IIS Servers, SQL Servers and .net applications administration, maintenance and support.
  • Worked on installing Windows Servers OS, IIS, SQL Servers and deployed .net applications using PowerShell, Octopus and VSTS Release Manager.
  • Provided Tier 2 application support and worked with development and test teams to root - cause and troubleshoot application issues.
  • Requested certificates and installed on servers.
  • Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues.
  • Worked with Akamai portal to setup and modify F5 load balancer configurations
  • Worked on creating virtual machines in Microsoft Azure using portal.azure.com and authored ARM templates.
  • Deployed App Services to Azure using Visual Studio and Web Matrix tools
  • Hands on experience in troubleshooting network issues
  • Ability to acquire new skills fast and willingness to learn.
  • Exhibits a positive attitude, strong self-motivation and enjoys working as part of a team or independently.
  • Proficient understanding of fundamental engineering principals.
  • Able to plan and prioritize, work to deadlines and under pressure.
  • Able to communicate clearly with others and work in multicultural teams.


Support Engineer

Confidential, Redmond WA


  • Installed and configured Multiple Websites and various web applications (.net framework version 3.0, 3.5 and 4.0) and web services, WCF services in IIS 6.0/7.0/8.0
  • Used deployment tools and PowerShell scripts to deploy multiple websites and performed troubleshooting to deliver working environment
  • Installation IIS in Windows Servers and configured as per application requirements
  • Provided support for IIS related issues to different applications and acted as a point of contact for any deployment related issue in Productions deployments
  • Resolved tickets from Development team related to changes in web.config, app.config and IIS configurations
  • Troubleshooting all types of server and web site related issues in the IIS platform.
  • Backup and Restore of IIS configurations and editing the IIS Configuration files.
  • SSL certificate installation, managing service accounts and configuration and management for the hosted websites in IIS
  • Managed load balancing using Local Traffic Manager (LTM) and enabled and disabled server nodes as per troubleshooting or testing requirements
  • Performance tuning, troubleshooting of complex issues in Production environment.
  • Coordination and implementation of production releases.
  • Acted as point of contact to Infra teams like OS, Network, Onsite/Offshore support teams etc. for incident resolution

Systems Engineer

Confidential, Redmond, WA


  • Working as a Windows/IIS Admin with Enterprise Test Configuration Management Team within Confidential Corporation.
  • Deployed, maintained, and trouble-shoot various .Net applications and web services hosted on various versions IIS web servers (7.0/7.5/8.0/8.5 )
  • Setup bindings, SSL certificates, configurations (web.config/app.config) on IIS Servers and configured featured as per application requirements
  • Managed SSL Certificates for all lower and production environment and worked on renewing and setting up certificates with application in IIS
  • Involved in end-to-end troubleshooting for any application slowness/service interruptions by looking at IIS Logs, EventViewer, Debug View and F12 Developer tools
  • Installed .Net, AppFabric, MVC and all required 3rd party tools on Web Servers to create Software baseline for applications
  • Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues.
  • Coordinating with offshore team to resolve Infrastructure and application related issues
  • Responsible of developing new tools for automation and improving the daily work using PowerShell
  • Provide support for issue resolution and documentation.
  • Participate in 24 x 7 on call support as part of a scheduled rotation with other team members.

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