SUMMARY

• Strong experience in Windows Servers, IIS Servers, SQL Servers and .net applications administration, maintenance and support.
• Worked on installing Windows Servers OS, IIS, SQL Servers and deployed .net applications using PowerShell, Octopus and VSTS Release Manager.
• Provided Tier 2 application support and worked with development and test teams to root - cause and troubleshoot application issues.
• Requested certificates and installed on servers.
• Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues.
• Worked with Akamai portal to setup and modify F5 load balancer configurations
• Worked on creating virtual machines in Microsoft Azure using portal.azure.com and authored ARM templates.
• Deployed App Services to Azure using Visual Studio and Web Matrix tools
• Hands on experience in troubleshooting network issues
• Ability to acquire new skills fast and willingness to learn.
• Exhibits a positive attitude, strong self-motivation and enjoys working as part of a team or independently.
• Proficient understanding of fundamental engineering principals.
• Able to plan and prioritize, work to deadlines and under pressure.
• Able to communicate clearly with others and work in multicultural teams.

PROFESSIONAL EXPERIENCE

Support Engineer

Confidential, Redmond WA

Responsibilities:

• Installed and configured Multiple Websites and various web applications (.net framework version 3.0, 3.5 and 4.0) and web services, WCF services in IIS 6.0/7.0/8.0
• Used deployment tools and PowerShell scripts to deploy multiple websites and performed troubleshooting to deliver working environment
• Installation IIS in Windows Servers and configured as per application requirements
• Provided support for IIS related issues to different applications and acted as a point of contact for any deployment related issue in Productions deployments
• Resolved tickets from Development team related to changes in web.config, app.config and IIS configurations
• Troubleshooting all types of server and web site related issues in the IIS platform.
• Backup and Restore of IIS configurations and editing the IIS Configuration files.
• SSL certificate installation, managing service accounts and configuration and management for the hosted websites in IIS
• Managed load balancing using Local Traffic Manager (LTM) and enabled and disabled server nodes as per troubleshooting or testing requirements
• Performance tuning, troubleshooting of complex issues in Production environment.
• Coordination and implementation of production releases.
• Acted as point of contact to Infra teams like OS, Network, Onsite/Offshore support teams etc. for incident resolution

Systems Engineer

Confidential, Redmond, WA

Responsibilities:

• Working as a Windows/IIS Admin with Enterprise Test Configuration Management Team within Confidential Corporation.
• Deployed, maintained, and trouble-shoot various .Net applications and web services hosted on various versions IIS web servers (7.0/7.5/8.0/8.5 )
• Setup bindings, SSL certificates, configurations (web.config/app.config) on IIS Servers and configured featured as per application requirements
• Managed SSL Certificates for all lower and production environment and worked on renewing and setting up certificates with application in IIS
• Involved in end-to-end troubleshooting for any application slowness/service interruptions by looking at IIS Logs, EventViewer, Debug View and F12 Developer tools
• Installed .Net, AppFabric, MVC and all required 3rd party tools on Web Servers to create Software baseline for applications
• Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues.
• Coordinating with offshore team to resolve Infrastructure and application related issues
• Responsible of developing new tools for automation and improving the daily work using PowerShell
• Provide support for issue resolution and documentation.
• Participate in 24 x 7 on call support as part of a scheduled rotation with other team members.