Support Engineer Resume Redmond WA - Hire IT People

SUMMARY

Strong experience in Windows Servers, IIS Servers, SQL Servers and .net applications administration, maintenance and support.
Worked on installing Windows Servers OS, IIS, SQL Servers and deployed .net applications using PowerShell, Octopus and VSTS Release Manager.
Provided Tier 2 application support and worked with development and test teams to root - cause and troubleshoot application issues.
Requested certificates and installed on servers.
Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues.
Worked with Akamai portal to setup and modify F5 load balancer configurations
Worked on creating virtual machines in Microsoft Azure using portal.azure.com and authored ARM templates.
Deployed App Services to Azure using Visual Studio and Web Matrix tools
Hands on experience in troubleshooting network issues
Ability to acquire new skills fast and willingness to learn.
Exhibits a positive attitude, strong self-motivation and enjoys working as part of a team or independently.
Proficient understanding of fundamental engineering principals.
Able to plan and prioritize, work to deadlines and under pressure.
Able to communicate clearly with others and work in multicultural teams.

PROFESSIONAL EXPERIENCE

Support Engineer

Confidential, Redmond WA

Responsibilities:

Installed and configured Multiple Websites and various web applications (.net framework version 3.0, 3.5 and 4.0) and web services, WCF services in IIS 6.0/7.0/8.0
Used deployment tools and PowerShell scripts to deploy multiple websites and performed troubleshooting to deliver working environment
Installation IIS in Windows Servers and configured as per application requirements
Provided support for IIS related issues to different applications and acted as a point of contact for any deployment related issue in Productions deployments
Resolved tickets from Development team related to changes in web.config, app.config and IIS configurations
Troubleshooting all types of server and web site related issues in the IIS platform.
Backup and Restore of IIS configurations and editing the IIS Configuration files.
SSL certificate installation, managing service accounts and configuration and management for the hosted websites in IIS
Managed load balancing using Local Traffic Manager (LTM) and enabled and disabled server nodes as per troubleshooting or testing requirements
Performance tuning, troubleshooting of complex issues in Production environment.
Coordination and implementation of production releases.
Acted as point of contact to Infra teams like OS, Network, Onsite/Offshore support teams etc. for incident resolution

Systems Engineer

Confidential, Redmond, WA

Responsibilities:

Working as a Windows/IIS Admin with Enterprise Test Configuration Management Team within Confidential Corporation.
Deployed, maintained, and trouble-shoot various .Net applications and web services hosted on various versions IIS web servers (7.0/7.5/8.0/8.5 )
Setup bindings, SSL certificates, configurations (web.config/app.config) on IIS Servers and configured featured as per application requirements
Managed SSL Certificates for all lower and production environment and worked on renewing and setting up certificates with application in IIS
Involved in end-to-end troubleshooting for any application slowness/service interruptions by looking at IIS Logs, EventViewer, Debug View and F12 Developer tools
Installed .Net, AppFabric, MVC and all required 3rd party tools on Web Servers to create Software baseline for applications
Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues.
Coordinating with offshore team to resolve Infrastructure and application related issues
Responsible of developing new tools for automation and improving the daily work using PowerShell
Provide support for issue resolution and documentation.
Participate in 24 x 7 on call support as part of a scheduled rotation with other team members.