SUMMARY

• An IT Professional with a Decade of overall experience in The field of Citrix Administration, Network Operations, End User computing / Desktop administration in the area of Support, Implementation & Administration.
• Proficient in configuring & administrating of Citrix Access Suite Products like XenApp 6.5, XenDesktop 7.x, Secure Gateway 3.2, Citrix Provisioning Server 6.1, Citrix Web Interface 5.4 / Storefront 2.6/ Edge sight 5.4, Control - up, Netscaler 10x
• TCP/IP, ADS, DNS, DHCP, Proxy, Ethernet
• VMware ESX 5.0, vSphere Hypervisor
• ITIL Methodologies
• Blackberry console
• Good in networking concepts like OSI Layer, VPN Checkpoint, RSA
• Application testing / Deployment into Citrix infrastructure.
• Handling Migrations from Legacy to newer versions of Citrix.
• Expertise in handling server/user specific issues within the infrastructure and providing prompt resolution to the same.
• Providing individual training and support on request.
• Scheduling and directing activities to the reporting team members to resolve the issues within the team in a timely & accurate manner.
• Provided many Service Improvement Plans and implemented within team which reduced the Effort utilization of the team and cost factors for the project. Real time experience in working with ITIL framed infrastructure services and the processes involved in it.
• Proven ability to work independently and to lead a team of around 10 members.
• Possess strong communications, inter-personal, Team handling & Leadership skills.
• Planning, organizing, and managing staff and overall operations to ensure the stable operation of the organization's infrastructure.

TECHNICAL SKILLS

OS: MS Windows XP, 2007

Servers: MS Windows 2008, 2012 R2

Citrix Products: XenApp 6.5, XenDesktop 7.x, Secure Gateway 3.2, Citrix Provisioning Server 6.1, Citrix Web Interface 5.4 / Storefront 2.6/ Edge sight 5.4, Control Up

Virtualization: VM Ware ESX 5.0, VSphere Hypervisor

EUC Concepts: AD, Lotus Notes, Blackberry

Backup Tools: Confidential Net backup, Veritas Net Backup

Networking tools: OSI Layer, IPv4, IPv6, Subnetting, LAN, WAN, VPN Checkpoint, RSA

Monitoring Tools: Control-M V6.2 & 6.4 - EMC - Console monitoring Infrastructure Tool - Orion Solar winds, SCOM, Controlup, Netapp, FMS server monitoring

Ticketing Tools: BMC Remedy, Service-Now, Landesk, Footprints, Mastercraft,CCM.net

PROFESSIONAL EXPERIENCE

Confidential, Lexington, KY

Citrix Administrator/Engineer

Responsibilities:

• Migration of Xen App servers from older version of 4.5, 5.0, 6.5 to the latest version of 7.6 and in the phase of migrating to version 7.8
• Handled around 300 servers with approx. 900 applications.
• Coordinating with Windows & VMware team and other Application support teams during Migration tasks and Patches.
• Testing the applications in the UAT environment and tan bringing it to the Production environment.
• Installation of several Citrix Components like PVS 6.1, Secure Gateway, Web interface & Edge sight.
• Examined the performance on servers using Control Up Tool.
• Handled Server patching activity as and when required.
• Attending Weekly meetings with Clients.
• Co-ordinate with the team members in managing the Change requests from various teams.
• Maintaining Citrix administration- farm, troubleshooting, load balancing, Citrix client, Licensing, Web interface.
• Publishing applications and configuring existing application as and when a need arises.
• Handled around 900 applications.
• Installation and Configuration of XenDesktop 7.1 farm consisting of around 3000 virtual Desktops which is managed by VMWare VSphere 5.0.
• Handled around 250 XenApp servers of version 6.5.
• Coordinating with Windows team & VMware team during Migration tasks and Patches.
• Coordinating with the Application support teams.
• Testing the applications in the UAT environment and tan bringing it to the Production environment.
• Managing Netscaler 10.1 VPX; creating and managing VPN groups for users.
• Installation of several Citrix Components like PVS 6.1, Secure Gateway, Web interface & Edge sight.
• Scrutinized the Load Manager Evaluators and setting new values based on the resource manager/Edge Sight reports.
• Examined the performance on servers using Control Up Tool.
• Handled Server patching activity during weekend maintenance.
• Handled the VM Ware ESX environment.
• Attending Weekly/Monthly meetings with Clients.
• Provide a WSR of the previous week’s Ticket count of the team.
• Co-ordinate with the team members in managing the Change requests from various teams.

Confidential - Medina, MN

Citrix Administrator/Engineer

Responsibilities:

• Documenting & validating the Key Operating Procedures for the Citrix team.
• Installing, configuring and testing of basic Citrix tools required for the team.
• Installation of RSA portal for using it in Citrix Secure gateway.
• Ensuring to meet the necessities for a new user creation.
• Meeting with Clients on how to change the transition to Steady Steady-State phase.
• Maintaining Citrix administration- farm, troubleshooting, Citrix print management, load balancing, Citrix client, Licensing, Web interface.
• Publishing new applications and configuring the existing application as and when a need arises with a CR.
• Handled around 700 applications.
• Installation and Configuration of a Xen Desktop farm consisting of around 4000 Desktops.
• All Xen Desktops are Win 7 OS and all Xen App servers are operated by Win Server 2008 R2.
• Handled around XenApp servers of version 6.5.
• Troubleshooting on incidents related to user environments
• Performing farm/server checks on a daily basis using Edgesight and Controlup.
• Submitting the reports on daily basis to the clients
• Coordinating with the support teams in fixing the issues related to health checks performed.
• Testing the applications in the UAT environment and tan bringing to the Production environment.
• Installation of several Citrix Components like Secure Gateway, Web interface, PVS 6.1 & Edge sight.
• Scrutinized the Load Manager Evaluators and setting new values based on the resource manager/Edge Sight reports.
• Examined the performance on servers using Resource Manager/Edge Sight 5.0.
• Configuring the Citrix user session and server policies, troubleshooting the issues related to that.
• Attending Weekly/Monthly meetings with Clients.
• Prepared team report, development strategies and other documents for team management.
• Provide a WSR of the previous week’s Ticket count of the team.
• Co-ordinate with the team members in managing the Change requests from various teams.
• Give importance to the Quality of Documents and reasons provided by the team in order to validate the tickets
• Motivating the team to achieve high standards and SLA targets.
• Managing the team in all team activities.

Confidential, Chicago, IL

Citrix Engineer

Responsibilities:

• Create and maintain User profiles in ADS/Citrix for all users of the bank
• Trouble shooting L1.5 Citrix related issues
• Created/managed user accounts using Blackberry console
• Publishing new applications and configuring the existing application as per Change Request from Management.
• Packaging application through various platforms like Citrix Installation Manager, Streaming Profiler, VMware
• Managing user sessions in Citrix Delivery console / Monitoring server performance
• Managing and Administration in Citrix, Blackberry servers and RSA servers
• Worked on incidents received on user environments
• Identified on the issues which cause production outages and mitigate the same
• Worked on Problem Management, Incident Management and Change Management Process
• Executed Root Cause Analysis for all critical incidents; analyzed the same and find workaround/solution
• Attending Weekly/Monthly meetings with Client
• Provide a WSR of the previous week’s Ticket count of the team
• Co-ordinate with the team members in managing the Change requests from various teams.

Confidential, California

Desktop/Network Support

Responsibilities:

• Checking LAN port connectivity.
• Switch/ router failures.
• Coordination with Cisco for router or switch reboot/performance issues.
• Coordination with Cisco for FAN / Module / Power supply failure issue.
• Coordination with Cisco and site team for network part replacement RMA.
• Voice gateway link and device failure issue.
• Coordination with Control center and Site team for power outage.
• Coordination with platform team to block the devices in monitoring during the change based on their request.
• Device / circuit monitoring and notification to management team on post outage.
• Handled the IP address - DNS mismatch issue.
• Monitoring all the devices which are connected to the Northern Trust environment.
• Worked on all console monitoring tools (mentioned below) for checking the performances of the Server, Storage and Network devices.
• Troubleshooting the L1 issues for all the network devices like Routers / Switches.
• Coordinating with ISPs and other vendors for any ISP related issues for the Routers and open up a Trouble ticket.
• Also monitored and worked on IBM XIV SAN storage devices for their performance and health checks.
• Break/Fix Support of Network environment.
• Create and configure RSA VPN soft token for the requested users and add them to VPN firewall.
• Provide L2 troubleshooting on VPN and Blackberry for the users.
• Network Management: Monitor Error, Logging, Trace routes Monitor the network performance & Network links utilization using Orion Solar Winds.
• Generate customized resource utilization reports for servers and network links using the tool NetQos.
• Performance and availability / Network slowness problem.