SUMMARY

• An IT Professional wif a Decade of overall experience in Teh field of Citrix Administration, Network Operations, End User computing / Desktop administration in teh area of Support, Implementation & Administration.
• Proficient in configuring & administrating of Citrix Access Suite Products like XenApp 6.5, XenDesktop 7.x, Secure Gateway 3.2, Citrix Provisioning Server 6.1, Citrix Web Interface 5.4 / Storefront 2.6/ Edge sight 5.4, Control - up, Netscaler 10x
• TCP/IP, ADS, DNS, DHCP, Proxy, Ethernet
• VMware ESX 5.0, vSphere Hypervisor
• ITIL Methodologies
• Blackberry console
• Good in networking concepts like OSI Layer, VPN Checkpoint, RSA
• Application testing / Deployment into Citrix infrastructure.
• Handling Migrations from Legacy to newer versions of Citrix.
• Expertise in handling server/user specific issues wifin teh infrastructure and providing prompt resolution to teh same.
• Providing individual training and support on request.
• Scheduling and directing activities to teh reporting team members to resolve teh issues wifin teh team in a timely & accurate manner.
• Provided many Service Improvement Plans and implemented wifin team which reduced teh Effort utilization of teh team and cost factors for teh project. Real time experience in working wif ITIL framed infrastructure services and teh processes involved in it.
• Proven ability to work independently and to lead a team of around 10 members.
• Possess strong communications, inter-personal, Team handling & Leadership skills.
• Planning, organizing, and managing staff and overall operations to ensure teh stable operation of teh organization's infrastructure.

TECHNICAL SKILLS

OS: MS Windows XP, 2007

Servers: MS Windows 2008, 2012 R2

Citrix Products: XenApp 6.5, XenDesktop 7.x, Secure Gateway 3.2, Citrix Provisioning Server 6.1, Citrix Web Interface 5.4 / Storefront 2.6/ Edge sight 5.4, Control Up

Virtualization: VM Ware ESX 5.0, VSphere Hypervisor

EUC Concepts: AD, Lotus Notes, Blackberry

Backup Tools: Confidential Net backup, Veritas Net Backup

Networking tools: OSI Layer, IPv4, IPv6, Subnetting, LAN, WAN, VPN Checkpoint, RSA

Monitoring Tools: Control-M V6.2 & 6.4 - EMC - Console monitoring Infrastructure Tool - Orion Solar winds, SCOM, Controlup, Netapp, FMS server monitoring

Ticketing Tools: BMC Remedy, Service-Now, Landesk, Footprints, Mastercraft,CCM.net

PROFESSIONAL EXPERIENCE

Confidential, Lexington, KY

Citrix Administrator/Engineer

Responsibilities:

• Migration of Xen App servers from older version of 4.5, 5.0, 6.5 to teh latest version of 7.6 and in teh phase of migrating to version 7.8
• Handled around 300 servers wif approx. 900 applications.
• Coordinating wif Windows & VMware team and other Application support teams during Migration tasks and Patches.
• Testing teh applications in teh UAT environment and then bringing it to teh Production environment.
• Installation of several Citrix Components like PVS 6.1, Secure Gateway, Web interface & Edge sight.
• Examined teh performance on servers using Control Up Tool.
• Handled Server patching activity as and when required.
• Attending Weekly meetings wif Clients.
• Co-ordinate wif teh team members in managing teh Change requests from various teams.
• Maintaining Citrix administration- farm, troubleshooting, load balancing, Citrix client, Licensing, Web interface.
• Publishing applications and configuring existing application as and when a need arises.
• Handled around 900 applications.
• Installation and Configuration of XenDesktop 7.1 farm consisting of around 3000 virtual Desktops which is managed by VMWare VSphere 5.0.
• Handled around 250 XenApp servers of version 6.5.
• Coordinating wif Windows team & VMware team during Migration tasks and Patches.
• Coordinating wif teh Application support teams.
• Testing teh applications in teh UAT environment and then bringing it to teh Production environment.
• Managing Netscaler 10.1 VPX; creating and managing VPN groups for users.
• Installation of several Citrix Components like PVS 6.1, Secure Gateway, Web interface & Edge sight.
• Scrutinized teh Load Manager Evaluators and setting new values based on teh resource manager/Edge Sight reports.
• Examined teh performance on servers using Control Up Tool.
• Handled Server patching activity during weekend maintenance.
• Handled teh VM Ware ESX environment.
• Attending Weekly/Monthly meetings wif Clients.
• Provide a WSR of teh previous week’s Ticket count of teh team.
• Co-ordinate wif teh team members in managing teh Change requests from various teams.

Confidential - Medina, MN

Citrix Administrator/Engineer

Responsibilities:

• Documenting & validating teh Key Operating Procedures for teh Citrix team.
• Installing, configuring and testing of basic Citrix tools required for teh team.
• Installation of RSA portal for using it in Citrix Secure gateway.
• Ensuring to meet teh necessities for a new user creation.
• Meeting wif Clients on how to change teh transition to Steady Steady-State phase.
• Maintaining Citrix administration- farm, troubleshooting, Citrix print management, load balancing, Citrix client, Licensing, Web interface.
• Publishing new applications and configuring teh existing application as and when a need arises wif a CR.
• Handled around 700 applications.
• Installation and Configuration of a Xen Desktop farm consisting of around 4000 Desktops.
• All Xen Desktops are Win 7 OS and all Xen App servers are operated by Win Server 2008 R2.
• Handled around XenApp servers of version 6.5.
• Troubleshooting on incidents related to user environments
• Performing farm/server checks on a daily basis using Edgesight and Controlup.
• Submitting teh reports on daily basis to teh clients
• Coordinating wif teh support teams in fixing teh issues related to health checks performed.
• Testing teh applications in teh UAT environment and then bringing to teh Production environment.
• Installation of several Citrix Components like Secure Gateway, Web interface, PVS 6.1 & Edge sight.
• Scrutinized teh Load Manager Evaluators and setting new values based on teh resource manager/Edge Sight reports.
• Examined teh performance on servers using Resource Manager/Edge Sight 5.0.
• Configuring teh Citrix user session and server policies, troubleshooting teh issues related to that.
• Attending Weekly/Monthly meetings wif Clients.
• Prepared team report, development strategies and other documents for team management.
• Provide a WSR of teh previous week’s Ticket count of teh team.
• Co-ordinate wif teh team members in managing teh Change requests from various teams.
• Give importance to teh Quality of Documents and reasons provided by teh team in order to validate teh tickets
• Motivating teh team to achieve high standards and SLA targets.
• Managing teh team in all team activities.

Confidential, Chicago, IL

Citrix Engineer

Responsibilities:

• Create and maintain User profiles in ADS/Citrix for all users of teh bank
• Trouble shooting L1.5 Citrix related issues
• Created/managed user accounts using Blackberry console
• Publishing new applications and configuring teh existing application as per Change Request from Management.
• Packaging application through various platforms like Citrix Installation Manager, Streaming Profiler, VMware
• Managing user sessions in Citrix Delivery console / Monitoring server performance
• Managing and Administration in Citrix, Blackberry servers and RSA servers
• Worked on incidents received on user environments
• Identified on teh issues which cause production outages and mitigate teh same
• Worked on Problem Management, Incident Management and Change Management Process
• Executed Root Cause Analysis for all critical incidents; analyzed teh same and find workaround/solution
• Attending Weekly/Monthly meetings wif Client
• Provide a WSR of teh previous week’s Ticket count of teh team
• Co-ordinate wif teh team members in managing teh Change requests from various teams.

Confidential, California

Desktop/Network Support

Responsibilities:

• Checking LAN port connectivity.
• Switch/ router failures.
• Coordination wif Cisco for router or switch reboot/performance issues.
• Coordination wif Cisco for FAN / Module / Power supply failure issue.
• Coordination wif Cisco and site team for network part replacement RMA.
• Voice gateway link and device failure issue.
• Coordination wif Control center and Site team for power outage.
• Coordination wif platform team to block teh devices in monitoring during teh change based on their request.
• Device / circuit monitoring and notification to management team on post outage.
• Handled teh IP address - DNS mismatch issue.
• Monitoring all teh devices which are connected to teh Northern Trust environment.
• Worked on all console monitoring tools (mentioned below) for checking teh performances of teh Server, Storage and Network devices.
• Troubleshooting teh L1 issues for all teh network devices like Routers / Switches.
• Coordinating wif ISPs and other vendors for any ISP related issues for teh Routers and open up a Trouble ticket.
• Also monitored and worked on IBM XIV SAN storage devices for their performance and health checks.
• Break/Fix Support of Network environment.
• Create and configure RSA VPN soft token for teh requested users and add them to VPN firewall.
• Provide L2 troubleshooting on VPN and Blackberry for teh users.
• Network Management: Monitor Error, Logging, Trace routes Monitor teh network performance & Network links utilization using Orion Solar Winds.
• Generate customized resource utilization reports for servers and network links using teh tool NetQos.
• Performance and availability / Network slowness problem.