SUMMARY

• Over 9+ Years of progressive responsibilities and expertise in VMware and Windows Administratorfor Designing, Deploying the policies, monitoring, troubleshooting, maintenance of servers/desktops, and granting proper properties for remote accessing clients.
• Skilled in Installation ofVMWARE Esxi Host 3.5,4.0,4.1,5.0
• Experience in Creating and managing virtual machines.
• Expertise in OS image build, customization and deployment using SCCM, MDT, Symantec Ghost andautomation of manual process of the OS image build.
• Installing and Configuring Virtual Center.
• Managing Tasks, Events and Alarms in Esxi.
• Created DRS and Custom roles for users and Administrators
• Experience in High availability, Clustering, VMotion, Storage Vmotion.
• Creating and Managing the Snapshot, Templates and Clone, Migration
• Experience in P to V (Physical to virtual) and V to V (Virtual to Virtual) using VM converter.
• Skilled in Configuring access permission to VM users and VMWARE administrator
• Extensive experience in performing Systems Administration either Standard and Enterprise Server edition of Microsoft Windows / 2008/2003/2000 , in addition to the Microsoft desktop support machines of Windows Client OS.
• Involved in monitoring and troubleshooting of Active Directory replication
• Expertise in PowerShell scripting
• Extensive experience on Installation and Configuration of WINS, DNS, and DHCP services.
• Skilled expertise in providing Level 2, Level 3 technical support. Furthermore, aid in the evaluation of new products and services, and manage vendor service agreements.
• Proven experience in IT infrastructure planning, performance, monitoring, development, and familiar with applicable data privacy practices and laws.
• Able to serve as point of escalation to assist Help Desk to resolve difficult user support issues.
• Working experience in Waterfall & Agile (SCRUM) Software Development Methodologies.
• Capable of managing numerous projects while leading cross - functional teams to meet and exceed overall IT initiatives.
• Trained professional in Microsoft Office 365
• Ability of effective prioritization and execution of tasks in a high-pressure environment, in addition to the exceptional customer service orientation.
• Extensive work experience in a team-orientedandcollaborative environment.

TECHNICAL SKILLS

Operating Systems: Windows Server 2008/2008 R2, Windows Server 2003/2003 R2, Windows 2000 Server, Windows 8.1/8/7.WindowsXP.

Virtualization: Hyper V, App Controller, Remote Desktop Services, VDI, Terminal Services, Vcenter, Microsoft Virtual PC. Familiar with VMware VSphere, ESX servers, and technologies involved.

Network Servers: Active Directory, DNS, DHCP, NLB & Failover clusters.

Remote Admin/Patching: WSUS, SCCM, SMS Admin.

Remote Access: Direct Access, VPN, VPN Reconnect.

Hardware: Experienced in troubleshooting HP G6, G7 and Gen8 Servers. Remote administration and troubleshooting using ILO. Hardware troubleshooting of Dell Dimension, OptiPlex Precision Workstation models, Inspiron & Latitude laptops and XPS series. Familiar with Dell PowerEdge Rack, Blade & Tower Servers and DRAC.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Georgia

Responsibilities:

• Worked as Senior Consultant in SCCM, Application Packaging and Distribution, Backend Supportand Air Watch Project.
• Responsible for requirement gathering from client, analysis and designing the solution and coordinating with client for getting it approved for implementation.
• Responsible to prepare technical documentation, test plan, execution and review the test result with client and prepared bug reports.
• Responsible for monitoring and maintaining the track of software deployment for all Freestyle platforms.
• Involved in designing framework for Freestyle Application Packaging and Distribution.
• Responsible to coordinate with Packaging, QA and Server Teams and deliver the build as planned.
• Used TFS for source code management and SCCM for software distribution.
• Responsible to analysis the issue using dispenser logs, database, splunk data, deployment history etc. and propose the resolution.
• Provided the technical solutions and created packages for each build releases and also identified the impacts on packaging with new functionality.
• Created and assigned packages to collection on SCCM. Based on that, Assigned dispenser serial numbers to collection on SCCM server in UAT/ PROD Environment.
• Analyzed& supported the changes required for package automation scripts.
• Implemented the new packaging strategy to support migration to AirWatch.
• Exported the packages to support AirWatch.
• Extended the package automation scripts to support new functionality.

Environment: Visual Studio 2008/10/12, SQL Server CE, SQL Server 2005/08, SCCM 2007, TFS 2010, Air watch, Splunk.

Confidential

VMware Administrator

Responsibilities:

• Deployed key VMware ESX/ESXi technologies, expertise with HA/DRS, P2V. ESX migrations from 3.01 to 3.5 to VSphere 4.0. Deployment of business-critical technologies -VSphere
• Worked on Virtual Infrastructure, vSphere Client and setting up ESX in the virtual environment.
• Created and Configured of Virtual Machines, Clone and Templates.
• Provided Level 4 Support for migration of desktops from Windows XP to Windows 7.
• Provided Level 4 Support for Tablets running Windows 7.
• Implemented many design and GUI changes in the tool that reduced many next day support issues.
• Worked on the customization of hot fixes and critical fixes released from Microsoft.
• Supported Level 3 and Level 2 teams for fixing production issues.
• Provided Level 4 support for Banking Centre operations related printer implementations.
• Maintenance of lab environment replicating Banking Centre setups for testing.
• Performed the role of a tester for the tool changes by always ensuring that zero defect code is delivered to the production
• 40,000 global Migration from XP - W7 in a VMware VDI environment with View & thin clients.
• Acted as a single point of contact for reviewing & remediating sites’ pre-check health issues.
• Performed On-Call support during the nightly upgrade activity performed by offshore team
• Worked as primary consultant for the next day issues reported to Desktop Support Team.

Environment: Hardware: HP rack servers, HP Desktops, Routers, Switches, Printers, Quick Service Terminals, Validators, MICR Reader

Confidential

Windows System Engineer

Responsibilities:

• Worked in a BPM role in GMRT Server Build in AMEXProject.
• Worked on documentation, reporting & metrics. Attended Technical Review meetings, perform due diligence to ensure standardization, stability and security of managed platforms.
• Provided technical solutions and coordination for exceptions and issues as they arise. Follow-up and interface with different teams and provide technical support to them.
• Performed the Server Build/QA/ Logical Provisioning & De-Provisioning functions. Provide team leadership and mentoring the team members. Documentation on knowledge base session and troubleshooting steps. Coordination with different teams during tech review meeting. The business objective of the server provisioning project is to have these builds complete.
• Thin Client deployment and management using the WDM (Wyse Device Manager) View Servers WDM are Windows Enterprise 2003 and 2008R2 servers that the VDI team manages for closing tickets within HP service Manager meeting company SLAs.
• Deploy Windows 7 in VDI in order to facilitate Windows 7 physical migration.
• Tested and validated Softphone deployment in VDI
• Installation and Configuration of Windows 7, Windows Server 2003, Server 2008.
• Build the ESX 4.1 and configure the VM Machine, Clone, and Snapshot.
• On call 24/7 to troubleshoot any related Server Virtualization issues.

Confidential

VMware Administrator

Responsibilities:

• VMware Infrastructure 3.x/sphere Installation & Configuration Planning and Designing VMware VI3/vSphere (ESX3.5/ESXi 4.0/ESXi 4.1 and VMware VirtualCenter)
• Installation, Configuration and maintenance of Hosted VMware products.
• Design, Implementation, Testing and Deployment of VMware Infrastructure.
• Installation, Configuration and Administration of VMware VSphere4, ESX 3.5 and ESXi Server, VMware View.
• Installed and configured VMware vSphere client, Virtual vCenter Server.
• Virtual Networking (Virtual Switches, VM Kernel Ports) and Virtual Storage (Access Control and VMFS Data stores).
• Creation, Management and Configuration of Virtual Machines, Clone and Templates.
• Customizing guest operating system on Virtual Machines.
• Created DRS and Custom roles for users and Administrators.
• High availability, Clustering, VMotion, Storage Vmotion.
• Server Consolidation with VMware Converter (P2P and P2V Conversions).
• Snapshot manager and restoring a snapshot.
• System Administration-Managing Users, Groups, Roles and Access Permissions.
• Setting up and monitoring performance monitoring and capacity planning.
• Respond to automated alerts with regards to a wide range of hardware, software, storage and network related issues with the servers.
• Handling Trouble Tickets and Change Management Tickets to resolve various issues and requests raised by users.
• Create Change Management tickets and work with application team and hardware vendor to co-ordinate maintenance window and work on hardware troubleshooting and part replacements.

Confidential

System Engineer

Responsibilities:

• Installation and Configuration of Windows Client OS.
• Captured OS Image for Windows server 2003 and Windows XP.
• Work experience on Active Directory and DNS Migrations, involved in AD and DHCP backup and restoring the deleted OU’s.
• Involved in monitoring and troubleshooting of Active Directory replication.
• Extensive hardware troubleshooting of Dell Desktops, Laptops and Printers.
• Setups of latest wireless adaptor based printer implementations.
• L3 support for Dell Hardwaretechnicians providing onsite support.
• Troubleshooting Internet connectivity issues.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Add-on Sound card installations and support.
• Microsoft Office installation and configuration support.