SUMMARY

• Over 7 years of experience as a Software PackagingEngineerusing Install Shield Admin Studio and Wise Package Studio.
• Experience in Installing and Configuration of SCCM Client, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT) for Deployment and QA ofapplications in the test environment.
• Packaging and re - packaging MSIs for heavily locked-down environments.
• Experienced in automating the applications for software distribution using Install Shield Admin Studio, Wise Package Studio.
• In-depth knowledge ofSCCMclient installation, software distribution, remote control, and other SCCMissues.
• Experience in migration and upgrading of SCCM versions (SCCM 2012 R2, 1511, 1606).
• Experienced in creating transforms (.MST), patches (.MSP) and Merge Modules (.MSM) using different tools.
• Strong knowledge of Microsoft office 365 (Word, PowerPoint, Excel, Outlook, Access etc.) Pro Plus suite.
• Experience with MDOP tools APP-V 4.6 and 5.0 Virtualization of applications that support Win7.
• Have good knowledge and understanding with 1E Nomad for monitoring the network.
• Administration and support of Citrix XP, PS 4.0, 4.5 and XenApp environments.
• Experience with Citrix XenApp that provides application virtualization and application delivery.
• Experienced in working on Custom Actions, VB Scripts, and WMI Scripts.
• Good knowledge of Windows Registry, File System, Services, Devices, Security, Windows 2003 Active directory services and other facets of XP.
• Worked on various application packages for Windows 2000, Windows XP, Windows 7, Windows 8 and Windows 10.
• Experienced in MSI and working with various applications for software packaging.
• Also worked on various unattended install methods like silent install using Install Shield
• Admin Studio and Wise Package Studio Versions.
• Experience in Application requirements gathering, documentation, technical support, troubleshooting.
• Self-starter, motivated to learn, takes initiative and has experience working on complex projects and strict deadlines.

TECHNICAL SKILLS

Packaging software: Microsoft Soft grid/App-V, Wise Package Studio 8.0, APP V 4.6 SP1, 5.0, Install shield Admin studio 11.0, Windows Installer 4.0/5.0, Orca, LANDesk, Citrix Application Packaging tool.

Packaging Support Software: Filemon, Regmon, Process Monitor, Install rite, Dependency Walkers, many OLE/COM/ActiveX tools, Conflict Solver, xCacls, code, application signing, Java keytools, app wrapping, vbscript and batch scripting, MAM, XCode, IOS, Android, Firefox OS 2.5

Deployment Tools: SMS/SCCM(2007, 2012), HP Radia, Unicenter Software Delivery, Symantec Altiris7.0, 7.1, Citrix Management Console, Several in-house developed deployment tools.

Scripting/Programming Languages: VBScript, Wise script, PowerShell, C, C#, HTML, ASP, XML, CSS and JavaScript,.

Virtual/Testing Environments: Norton Ghost, VMware (Workstation, ESX, GSX and VMware Server), Microsoft Virtual PC, SUN Virtual Box, Citrix XenApp, Citrix XenDesktop.

Database: Sybase, Oracle, MS SQL Server, MS-Access

Administration Software: Citrix Metaframe XP, PS 4.0, PS 4.5, XenApp, Microsoft Active Directory Snap-Ins.

PROFESSIONAL EXPERIENCE

Confidential, Houston

Application Packager/SCCM Engineer

Environment: Windows 7 64-bit, Install shield 2014, Admin studio 2014, Microsoft App v 5.0, Orca, VB script, Citrix VDI, Hyper-v, Citrix XenApp5.5, Citrix XenApp 6.0, SCCM 2007, SCCM 2012, MDT, LANDesk, AutoIT.

Responsibilities:

• Created Windows Installer Packages (.MSI) and Patches using Install Shield, Admin Studio 11.0.
• Created MSI packages using Transforms (MST), Merge Modules (MSM), and Patches (MSP) according to the package requirement.
• Gathering Requirements, Packaging, Testing and Deploying Software packages.
• SCCM 2012 was used extensively for deployment of packages (creating collections, Advertisement, Configuration Manager Console, Package definition, Distribution points, Reporting).
• Responsible for Operating System Deployment (OSD), image deployment, and software deployment.
• Experience UsingSCCM2012to deploy the Windows Installer Packages.
• Identifying and resolving SCCM 2012 deployment issues
• Understand, install, and maintain SCCM 2012 infrastructure
• Respond to any SCCM infrastructure alarms/incidents and resolve issues
• Created VB scripts and packages for deployment via SCCM 2012.
• Created SCCM collection using business criteria, package and advertisements
• Experience in Creating Task Sequences for business application packages and deployed applications using SCCM by creating the application profiles using both Task sequence and Microsoft Build Manager.
• Deploying software and driver packages to client environment.
• Provided Risk Assessment and remediation guidance for SCCM 2012 infrastructures
• Experience in Installing and Configurationof SCCM Client and Console for Deployment and QA of applications in the test environment.
• Experience in migration of SCCM 2007 to SCCM 2012 and updating the patches and versions such asSCCM 2012 R2, 1511, 1606, 1702.
• Also experience in migration of Office 365 Pro Plus which includes customizing, packaging and deploying.
• Packaging of applications using wide range of enterprise tools with Windows installer technology.
• Creating custom actions using VB script, Wise Script.
• Analyzing the various technical problems during the UAT and providing timely resolution of issues in both the Citrix and windows environment.
• Conducted peer review and pre-quality control on MSIs created by team members and final quality checks before releasing to testing.
• Created silent installs to various vendor applications and also created Transforms to vendor MSIs using install shield Tuner and Orca.
• Keep management, business stakeholders, and project managers informed on deployment progress and/or issues.
• Experience in delivering support to meet Service Level Agreements (SLA's) as decided by business and management.

Confidential, NC

Windows/SCCM Engineer

Environment: Windows 7 32, 64 bit, Install Shield 12 Pro, Admin Studio 12.0, SCCM 2007, VMware Work Station 8.0, VB Script, Power shell, Install Watch Pro, Filemon, Regmon and Process.

Responsibilities:

• Worked on Windows XP to Windows 7 Migration Project.
• Repackaging third party applications in to .msi format to support company standards and distribution methods.
• Worked on Install shield 12, Admin Studio 12 to create .msi packages to deploy on to windows 7 64bit workstations.
• Customize different versions Microsoft Office products according to the client requirements using OCT for Office 2007 and 2010.
• Provided infrastructure and design guidance for setting up and maintaining SCCM 2007 environments.
• Provided Risk Assessment and remediation guidance for SCCM infrastructures.
• Expertise in writing custom actions using VB script.
• Worked on VBScripttemplate for package deployment along with pre and post install actions.
• Experience in troubleshooting package issues using third party tools like Procmon, beyond compare, Dependency walker etc.
• Analyzing the various technical problems during the UAT and providing timely resolution of issues in both the Citrix Xen desktop and windows environment.
• Installing packages in system context on production build and complete QA testing before roll out.
• Troubleshooting of packaged Applications in both the Windows and Citrix environment
• Testing applications in different user profiles (Admin and standard Users) make sure that they function properly for all users on the managed Windows 7 Platform.
• Documenting step-by-step process used for Repackaging and testing which includes custom action scripts.
• Interacting with end users to perform application functionality test.
• Experience with Adobe Custom wizard to create transform for Adobe products and having very good experience in packaging Adobe creative suite products.
• Worked on VMware sessions for packaging and testing.
• AdministeringVMwareVDI, allocating newVDIand maintaining.
• Application Packaging and Deployment withVMwareThinApp and Comprehensive Health Check of all aspects of the VDI environment.
• Performance Benchmarking for Virtual Desktop' s CPU, Memory, Network and Storage sizing based on worker type.

Confidential, AZ

Application Packager

Environment: Windows 7, Install Shield Admin Studio 11.0, Microsoft App-V, Microsoft App-V Client SP 4.6.1, App-DNA, VB Script, SCCM 2007.

Responsibilities:

• Very strong knowledge of Windows 7 client particularly as it relates to functionality with software installs and SCCM.
• Responsible for creating packages for Win7 64, Win 8.1 bit operating system.
• Responsible for migrating existing XP Packages to Win7 32, Win7 64, Win 8.1
• Gathering Requirements, Packaging, Testing and Deploying Software packages.
• Creating Windows Installer setup packages (.MSIs) and modified the MSIs as per the standards, usingAdmin Studio 2014.
• Knowledge of Microsoft patching with SCCM 2007.
• Packaged outputs are deployed using SCCM 2007 deployment tools.
• Respond to any SCCM infrastructure alarms/incidents and resolve issues
• Created SCCM collection using business criteria, package and advertisements
• Experience in Creating Task Sequences for business application packages
• Deploying software and driver packages to client environment.
• Manage collection membership queries
• Created packages for Windows 7 using Flexera Admin Studio 11
• Generating report templates using Report Builder
• Creating & Managing software inventory reports using SCCM queries
• Generating SCCM custom (SQL) reports
• Perform OSD Task Sequence Account and security management of Active Directory, user profiles, user account policies.

Confidential

System Engineer

Responsibilities:

• Installing, configuring, administration of Windows 2008Wintelservers, Active Directory Services, DNS, DHCP, FTP, WSUS, IIS Web Server and SQL Database Server, System Management Servers (SMS) servers.
• Experienced with x86 / x64 Intel, HP, IBM & Dell hardware like rack-mounted servers, tower servers, desktop, laptop and other peripherals.
• Managing Exchange 2003 servers and troubleshooting issues related to User and group accounts, mail delivery, configuring MX records to enable and disable domain.
• Responsible for Active directory, GPO, Domain users, managing users and groups and given appropriate permissions and privilege to access our LAN and Domain environment.
• Configured and Managed Microsoft Outlook 2003/2007 for the users.
• Configured Terminal Server to access to the servers using Remote Desktop Protocol (RDP).
• Excellent understanding of SAN, NAS storage architecture.
• Responsible for Security Patch Management and Deployment to all clients using Microsoft WSUS.
• Installing, configuring, administering, troubleshooting VMware server on ESX platform and VMware client, workstation.
• Developed design documents for application deployment and to standardize VMware platform deployment.
• Installation and Configuration of networks, router/switches configuration and wireless access point/router with security, TCP/IP, VPN, Content Filtering, Access Control Lists on router/switches, VLANs (port mapping, naming etc.), and routing IP address in both LAN/WAN and wireless networks.
• Analyze, log, track complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.

Confidential

System Administrator

Responsibilities:

• Installing, troubleshooting and supporting Windows 2003 server's administration and Active Directory.
• User Support - Monitoring and troubleshooting system performance, server & user related problems. Support users to resolve their day to day issues related to OS, E-mail, Account issues, hardware etc.
• Responsible for Backup/recovery strategy of all ESX servers. Planning and implementing fault tolerance and strategies for backup and restoring files on the network
• Managed the installation and configuration of Windows 2000 Server/Workstations.
• Created user and computer accounts on the Active directory users and computers.
• Configured servers for DHCP, WINS and DNS services.
• Installation, configuration and Administration of IIS web servers.
• Provided Norton Antivirus support for virus security.
• Administration of print servers and troubleshooting print jobs.
• Support & Training - Provide necessary help / training to IT Helpdesk / Telecom Support Personal to resolve day to day issues.
• Built servers and installed applications as per the company standards and requirement. Used windows 2003 Standard Edition. Upgraded the Firmware of the servers. Participated in mounting, racking and cabling of the servers.
• Monitored the servers and trouble shot the server issues.
• Resolved the user issues related to Active Directory Users and Groups.