SUMMARY

• Around 8+ years of experience in Messaging (MS Exchange), O365, Windows servers 2003,2008 & 2012, Active Directory & Lync 2010.
• Experience in Implementing, Maintaining and Migrating Exchange 2003, 2007, 2010, 2013, Office 365 and Active directory.
• Experience in Active Directory architecture, group policy administration.
• Experience with Cloud Infrastructure Microsoft Azure AD connect and Hosted Exchange services.
• Knowledge on deploying and administering Exchange server 2016.
• Experience in installing and managing DNS, DHCP, WINS, DFS, File and Print.
• Experience in migrating mailboxes from exchange Onprem to Microsoft Office 365.
• Experience in deploying azure ad connect to synchronize Onprem active directory accounts to Azure AD.
• Experience in troubleshooting Office 365 software issues.
• Experience in Exchange disaster recovery.
• Experience in MobileIron Platform which includes mobile device management (MDM) andmobile content management (MCM) capabilities.
• Knowledge on mobile application management (MAM) .
• Experience in Blackberry Enterprise Servers and Good for Exchange.
• Experience in Installing, configuring and managing a highly available and scalable virtual infrastructure.
• Experience on Microsoft Cloud Services like Office 365 administration and Windows Azure
• Knowledge on SCCM tool.
• Experience with installing and managing VMware VSphere ESX/ESXi 5.1
• Experience in supporting Lync 2010 and Skype for business.
• Knowledge on Azure AD connect.
• Migration from On - premise to Online Office 365 (O365) - Staged Migration and Cutover Migration.
• Experience in DNS, DHCP, DFS, FSRM & Internet information services.
• Designing and implementing AD cross forest migration or new forests implementation across all Window(s) server platform.
• Knowledge on exchange online protection, iron port and Microsoft forefront protection.
• Experience in Power Shell Scripting for Creating, deleting & Managing Users and scripting to automate Exchange daily tasks.
• GPO structure design to define security boundaries.
• Responsible for day to day Active Directory and Exchange health checks including troubleshooting, disaster recovery, maintenance and occasional top tier user administration.
• Experience in deploying KMS server.
• Created, tested, and implement group policy using Group Policy Management Console and pushing security settings, applications and simplify administrative tasks to client machines and servers using GPO.
• Knowledge on lotus notes and same time. knowledge on share point.
• Experience in ADMT and Quest migration tools.
• Experience in DirSync.
• Experienced in gathering user requirements, analyzing and preparing project deliverables such as Business Requirement Document (BRD) and Functional Requirement Document (FSD).
• Experience in maintaining customer relations.

TECHNICAL SKILLS

Mail servers: Microsoft Exchange Server 2013/2010/2007/2003 & Office 365

Core Infrastructure: Active Directory, DNS, DHCP

Exchange Tools: EXBPA,EXMon, Jetstress, MFCmapi

Powershell & Scripting: Exchange Management Shell, Windows Powershell

Backup Utilities: NT Backup

Antivirus: Kaspersky, Bit defender, Symantec Endpoint protection, Microsoft Forefront

Ticketing Systems: Service Manager V9

Operating Systems: Windows Server 2012, Windows Server 2008 R2, Windows 2003 Server, Windows 7, Windows 8, Windows 10.

Virtualization: VMware WorkStation 7.0, Hyper-V.

Collaboration: Blackberry Enterprise Server 4.1/5.0, BAS 10 /Lync 2010& Good for Enterprise, MobileIron

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

System Analyst

Responsibilities:

• Active directory Setup: Installing, configuring and administration of Active directory.
• Exchange Setup: Installing, configuring and administration of Exchange Server 2010 and Exchange Server 2013.
• Experience in migrating mailboxes from Exchange Onprem to Microsoft Office 365.
• Experience with Cloud Infrastructure Microsoft Azure AD connect and Hosted Exchange services.
• Experience in supporting Lync 2010 and Skype for business.
• Experience in deploying azure ad connect to synchronize Onprem active directory accounts to Azure AD.
• Experience in deploying KMS server.
• Experience in troubleshooting Office 365 software issues.
• Experience in MobileIron Platform which includes mobile device management (MDM) .
• Experience in installing and managing DNS, DHCP, and File Servers.
• Install, configure and manage a highly available and scalable virtual infrastructure
• Experience in managing and maintaining Enterprise VMware environments
• Troubleshooting performance and mail flow related issues in Exchange 2010 using Mail Flow troubleshooter, Message tracking and EMS.
• Experience on Microsoft Cloud Services like Office 365 administration and Windows Azure
• Providing Tier 3 support on Server Side Issues.
• Migrated Users, Groups, computer and servers from other Infrastructure to Confidential Infrastructure using ADMT and Quest migration tools.
• Creating SOP’s, KB articles and providing training on technical skills.
• Experience in stabilizing and fixing issues within the defined SLA’s.
• Troubleshooting Active directory issues as well as client side.
• Follow up with Vendors for any Vendor dependent issues.
• Managing server health checks (Manual and PowerShell Script).
• Creating batch files and task schedulers and pushing them to client machines using GPO’s.
• Performing Installation for approved patches and Reboot of servers by keeping servers into maintenance.
• Troubleshooting the servers in case of failures and finding route cause for the failures.

Confidential, Charlotte NC

Technical Specialist

Responsibilities:

• Exchange Setup: Installing, configuring and administration of Exchange Server 2010
• Experience in supporting Lync 2010 and Skype for business.
• Experience in migrating mailboxes from Exchange Onprem to Microsoft Office 365.
• Experience in troubleshooting O365 issues.
• Experience in installing and managing DNS, DHCP, and File Servers.
• Providing Tier 3 support on Server Side Issues.
• Providing Mobility Tier 3 support for Blackberry and Good for Enterprise.
• Troubleshooting performance and mail flow related issues in Exchange 2010 using Mail Flow troubleshooter, Message tracking and EMS.
• Implementing Changes and upgrades to Exchange, Good and Blackberry Servers Environment.
• Experience in Mobile device management.
• Supporting Blackberry Enterprise servers 5.x both Server and Client End issues.
• Troubleshooting Enterprise activation and Mail flow and sync issue on BES 5.x and BES 10.1.
• Troubleshooting Client side issues along with activation issues on Good Mobile Servers and Good Server issues.
• Troubleshooting GMC server issues.
• Follow up with Vendors for any Vendor dependent issues.
• Managing server health checks (Manual and Powershell Script).
• Performing Installation for approved patches and Reboot of servers by keeping servers into maintenance..
• Troubleshooting the servers in case of failures and finding route cause for the failures.
• Experience on Disaster recovery.
• Performing DAG health check.
• Good support - New user's activations.
• Migration from Good accounts to new infrastructure.
• Troubleshooting handheld device issues.
• Troubleshooting Good server issues.
• Analyzing Good server logs.
• Capacity & performance tuning of Good servers.
• Coordinating with Good Support for critical issues.
• Blackberry support — New user's activations.
• Troubleshooting handheld device issues.
• Troubleshooting BES 5 server issues.
• Capacity & performance tuning of BES 5 server.
• Coordinating with RIM for critical issues.

Confidential

Sr. Messaging Administrator

Responsibilities:

• Managing, administering, troubleshooting Exchange 2010.
• Collaborating with Vendors and other IT organizational teams in support of enterprise wide goals.
• Assigning the responsibilities to offshore team and guiding them to resolve.
• Troubleshooting of Exchange 2010 client and server problems.
• Certifying patches/upgrades for application in production environment in close partnership with the messaging engineering team/resources.
• Take preventive or corrective action to resolve any issues that may arise.
• Managing enterprise 24x7 for email, Blackberry.
• Collaborating with other IT organizational teams in support of enterprise wide goals.
• Troubleshooting of Exchange client and server problems.
• Daily monitoring of Messaging environment, maintenance of mailboxes across the various mail servers.
• Exchange Database maintenance activities, e.g. optimization, white space, etc.
• Testing and certifying patches/upgrades for application in production environment in close partnership with the messaging engineering team/resources.
• Integrating Microsoft Exchange solutions with Antivirus/anti-spam/content filtering solutions.
• Adding, removing, or updating user account information, reset passwords, etc.
• Responding to technical queries and interfacing with customer as needed.
• Restoration of user email and any exchange related recoveries.
• Performing backups.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Working closely with the customer to support and maintain the Active Directory Domain and Exchange and Blackberry Messaging Infrastructure.

Confidential

System Engineer

Responsibilities:

• Installing and Maintaining Active directory Infrastructure.
• Creating GPO's
• Administer the working of Microsoft Exchange and provided support for any server related issue.
• Upgraded existing Exchange 2003 servers to Exchange 2010 servers.
• Troubleshooting SQL Backend issues.
• Performed daily system monitoring, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to appropriate media, media is recycled and sent off site as necessary.
• Regulated troubleshooting for the two tiers support of the system.
• Coordinated with the external agencies to resolve any up gradation issues of the system.
• Served as first level for client interface by providing solutions.
• Created migration plan to assist technical staff in performing mailbox moves.
• Troubleshooting Mail flow Issues.
• Coordinated with engineering and development teams in implementing and executing the future design of messaging environment as a part of technology convergence initiative.
• Communicated to end-users, management, and any call/problem tracking system regarding status of reported problems/projects.