System Administrator Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

System Administrator

Confidential

Responsibilities:

Responsible for providing in - depth and high level, support to end-user community on hardware, software and network related problems, questions, and use.
Provide training and oversight to less experienced personnel.
Perform more complex evaluations, and analysis of data to determine feasible solutions; and implement solution(s) including testing and installation of new or enhanced hardware and software for multiple LANs, LAN related systems, and microcomputers to meet customer requirements.
Evaluate client training requirements in the use of installed and planned hardware, commercial off-the-shelf software, and network products, develop and provide training applicable to those requirements.
Analyze requirements and implement solutions for facility management applications in a specified media.
Perform diagnostic testing and system troubleshooting on LAN equipment and microcomputer systems.
Repair, replace, install and provide maintenance of LAN, LAN related, and microcomputer components.
Perform server and workstation connection, configuration, integration, and testing.
Schedule and perform preventive maintenance on all hardware systems as outlined in OEM specifications and maintain maintenance log of all repairs and replacements required.
Upgrade system components as required.
Exercise independent judgment and decision making to ensure problem ownership, and resolution, and promote end-user satisfaction.

Consultant

Confidential

Responsibilities:

Designed, built and operated automated call center.
Developed business plan, which resulted in the procurement of capital.
Negotiated contracts with telecom vendors.
Researched, recommend, selected, purchased and implemented data processing and computer telephony technology solutions to support call center operations
Wrote VRU/IVR scripts.
Administered Peer to Peer LAN.

Technical Services Manager

Confidential

Responsibilities: