SUMMARY

• Overall 6 years of experience in IT industry out of which 5 years of experience in Siebel Analysis and Administration.
• This includes installation, maintain of Siebel 7.5/7.8, 8.0, 8.1 and Siebel Server Administration.
• Four plus years online / Internet programming experience.
• Experience in analysis, testing and implementation of applications and Integrating Siebel with various boundary systems like CIX and T3K (Trust 3000).
• Management of multiple work assignments and projects in a fast paced environment.
• Ability to learn quickly in work environment, productive interpersonal skills with ability to understand.
• Excellent troubleshooting, analysis, maintenance and problem - solving skills.
• Extensive experience in software support, testing and debugging.
• Provide guidance for the team with technical architecture as needed
• Ability to accurately estimate tasks, meet schedules and pay attention to details.
• Gathered and documented requirements representing the business' vision.
• Excellent analytical, problem solving, communication and interpersonal skills, with ability to quickly master new concepts and applications.
• Follow standards and guidelines around process consistency and techniques.
• Works well independently or in a team environment.
• Can effectively cope with changes.
• Ability to translate business requirements into technical specifications.
• Background managing all aspects of project lifecycle in wide range of organizations.
• Worked with Financial Service, ePharma, Call Center, Sales, Automotive, Marketing modules in Siebel.
• Document new or existing processes to improve.
• Strong research, investigation and evaluation skills.
• Excellent skill to talking with LOB / Clients / Customers.
• Adapt easily to new computer environments.
• Excellent computer skills, with expertise in Oracle, MS SQL Server, and other databases.
• Strong background in all aspects of customer service and support.
• Sharp, honest, and energetic, with a good sense of humor.
• Excellent verbal and written communication skills.
• Effectively lead a team environment
• Ability to work closely within a virtual team environment.
• Ability to prioritize tasks.
• Update status reporting interfacing with dev and business as needed, defect analysis, lessons learned.
• A solid educational foundation that includes a Bachelor degree.
• Fluent in English, Urdu, and Hindi.
• Green Card Holder.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/2000/2008 , XP, Windows7.

Applications: Lotus Notes Mail 8.0; Microsoft Outlook; PVCS Version Manager 6.8; Peregrine Service Center 5.1/6.1; Siebel Application 7.5/7.8/8.0 /8.1 , Siebel Tools.

Database: Oracle; PL/SQL; Cygwin.

Certificates: Communication & Interpersonal Skills; Time Management; Employee of the Month;

CRM: Siebel 7.5 / 7.7 /7.8 / 8.0 ; Siebel 8.1 (Financial Service, ePharma, Call Center, Sales, Automotive, Marketing, and Analytics modules); Siebel Tools.

Other Skills: Good Knowledge of Microsoft Word, Power Point, Excel, and Internet. Fluent in English, Urdu, and Hindi. Excellent Communication Skills.

PROFESSIONAL EXPERIENCE

Confidential, Houston, Texas

Siebel Analyst

Responsibilities:

• Maintain various environments: Development, Testing (QAS) and Production.
• Load Siebel Patches.
• Raise issue regarding Siebel software environment through Siebel MetaLink
• Maintain the overall health of the Siebel environment.
• Compile repositories within Siebel Tools.
• Assist and support developers to resolve problems on supported platforms.
• Assist users with testing defects.
• Knowledge/Supported a sales force of over 350 reps in the use of Siebel Sales Force Automation (SFA) tool.
• Experience with Siebel Remote client and servers.
• Experience with training Users, Client, and Line of Business team about Siebel.
• Experience in supporting sales systems and end users.
• Worked with Database team to stop/start the Siebel services during cold backups.
• Maintain system administration including managing server tasks and troubleshooting server issues
• Created/Updated documents regarding Disaster Recovery and Procedure documentation.
• Maintain/Update Setup Views, Responsibilities, Templates, LOV's, Personalization Rule, Position ect.
• Monitor and manage all Siebel environments to reduce risk of outage and attain system availability.
• Conducted System Testing, Integration Testing and User Acceptance Testing.
• Import/Export of repository and extracting local database.
• Responsible for code migration to various environments.
• Create, update, and maintain system documentation.
• Provides production system support outside of normal work schedules assigned.
• Experience on solving production issues with Admin/Developer team.
• Closely worked with offshore team.
• Attend weekly status meetings.
• Assist in release and migration planning.
• Use Siebel Tools to modify applets, views, and screens to meet client requirements.
• Support functional users in the delivery of enhancements and training.

Environment: Siebel 8.1 / Siebel Tools / Windows 2000 / Windows XP / Oracle 11

Confidential, Dallas, TX

Siebel Administrator

Responsibilities:

• Playing a key role in Conversion of data from legacy system to Siebel using EIM and PL/SQL.
• Maintain various environments: Development, Testing, Disaster Recovery (DR) and Production.
• Promotion of codes from one environment to another.
• Applying patches to the Siebel 8.0.0.1 with 8.0.0.9 for all servers and clients.
• Maintaining all Siebel Servers and Siebel Server Components and troubleshooting all the Issues related to server
• Repository Migration from Dev to Test and Test to Prod.
• Monitoring all the server components.
• Written batch files to automate the processes and schedule the process monitoring every hour.
• Provided ongoing Siebel application support and maintenance of the Siebel environments, including application monitoring, issue resolution, fail-over and fail-back testing.
• Defined object managers based on various languages of different countries.
• Worked with Siebel Technical support team for resolving various issues.
• Created remote database extracts and generated new databases and initialized the same for developers.
• Defines mobile users and initializes mobile user local databases.
• Manages Siebel servers monitoring the logs and statistics reports, updating the server software as appropriate, providing backup and disaster recovery, and troubleshooting hardware and software problems in order to provide a reliable Siebel environment for end users.
• Interacts with the Help Desk, the Network Operations Team and other staff to provide second and third level support for the Siebel network.
• Maintained multiple repositories in test and Dev Environment for various releases.
• Created Responsibilities and assigned Users and Views to the same.
• Created Users and Employees and assigned the positions, division and responsibilities.
• Troubleshoot various users facing issues like hanging of application.
• Added Users to the Siebel Application by running the com scripts.
• Involved in running scripts for data imports.
• Created users and assigned permissions at both database and application levels.
• Recycling and bouncing the environments.
• Ensured all Siebel Server related trouble tickets are handled appropriately within the SLA’s.
• Assisted users with login/connection problems determination.
• Apply Siebel patching for our Dev / Production servers 8.0.x
• Document and gain sign off requirements per Business Requirement Documents and Systems Requirements Documents.

Environment: Siebel 8.0/ Siebel Tools / Windows 2000 / Windows XP / Oracle 11/ PL/SQL

Confidential

Jr Siebel Administrator

Responsibilities:

• Analyzing and applying required Siebel Patches for Call Center 7.5 implementation.
• Gathered and documented requirements representing the business' vision.
• Converted requirements into technical specifications.
• Assist and support developers to resolve problems on supported platforms.
• Maintain various environments: Development, Testing (QAS) and Production.
• Assist and support developers to resolve problems on supported platforms
• Creating/terminating user accounts.
• Maintain the overall health of the Siebel environment.
• Update status reporting interfacing with dev and business as needed, defect analysis, lessons learned
• Compile repositories within Siebel Tools.
• Assist users with testing defects.
• Participate in maintaining documentation in support of regulatory controls.
• Resolving systems issues escalated by internal help desk.
• Experience in supporting sales systems and end users.
• Monitoring/responding to system requests.
• Work with lead to create appropriate testing related documentation for the scope items assigned.
• Worked onshore and offshore resources to augment the team.
• Update status reporting interfacing with dev and business as needed, defect analysis, lessons learned.
• Experience with Siebel Remote client and servers.
• Work directly and effectively with client implementation team.
• Help with migration of reports from existing.
• Liaised between client and Siebel teams to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
• Document reports designs and approach.
• Monitor and manage all the server components and logs on regular basic.
• Code migrations in various Siebel environments.
• Assisting developers and determining upgrade and /or system requirements to support new applications.
• Debugging issues encountered from release activities.
• Train user personnel in the use of the system.
• Password change management.

Environment: Siebel 7.5/7.8 / Siebel Tools /Windows 2000 / Windows XP / Oracle 10