Analyst Resume Louisville, KY - Hire IT People

SUMMARY

Qualified Customer Service Representative with 5 years in fast paced customer service and call center environments.
Personable and professional under pressure. CSR excelling at customer satisfaction and retention.
Pre and post - sales support specialist. Flexible and hardworking in deadline-driven environments.
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients.
Self-motivated with exceptional communication and computer capabilities.
Call Center Representative versed in customer support in high call volume environments.
Superior computer skills and telephone etiquette.
Detail-oriented Technical Advisor with extensive experience in telecommunications, retail and customer service.
Troubleshoots highly technical issues with ease and patience.
Analytical Technical Advisor effective at technical support and reporting. Highly computer-savvy. Dedicated
Technical Advisor experienced in network and user support, troubleshooting and software analysis.
Energetic Technical Advisor who provides the experience and critical thinking necessary to successfully facilitate client relations.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Louisville, KY

Analyst

Responsibilities:

Confidential, Louisville, KY

Analyst

Responsibilities:

Operated Linux System, Dropping scripts, open and closing of stores, tested equipment, Java and Time Sync, which is making sure that stores are on the correct time zone, and correct ver.
I Changed passwords for owners and operators of papa johns.
I Rebooted Systems while assisting with technical support to fix common errors.
Learned beginning stages of ‘Hot schedules’ turning on and off.
Took a total of 25-30 Calls a Day, assisting vendors, owners and employees.
Created Notes and Ticket Numbers for each call that was taken daily.

Confidential, Louisville, KY

Technical Advisor

Responsibilities:

Answered an average of 60-70 calls per day by addressing customer inquiries, solving problems and providing new product information.
Installed software, modified and repaired hardware and resolved technical issues with XP, Windows 7 and 8.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Worked with the Drum System, Iris Ticketing System.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Activated accounts for clients interested in new services.
Remained up-to-date on the latest technologies and solutions applicable to company products.

Confidential - Louisville, KY

Responsibilities:

Set up and explained new membership contracts.
Greeted Patients entering the facility to ascertain what each patient wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing the facility.
Politely assisted patients in person and via telephone.
Filed account and patient information.
Answered phones Handled hospital discharges.