Network Administrator Resume Profile
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Lancaster, PA
SUMMARY OF QUALIFICATIONS
- Certified Support Engineer for Cisco Unified Communications Manager and other voice systems including Unity Connection and related Cisco integrations
- Remote customer support for Cisco Routing, VLAN, and ASA implementations
- Cisco Engineer for 1000 user Hospital LAN/WAN
- More than 10 years experience in the IT field, including 8 as Administrator
- Windows/Cisco Administrator for 200 user network spanning 13 sites
- Coordinated the deployment of Cisco VoIP with a 3-year Return of Investment
- Managed the deployment of a complete Hospital-grade Cisco Wireless Network
- Designed and deployed network infrastructure for new sites including service provisioning, vendor contact, phone/data cabling, and inter-site communications
- Interviewed, hired, and supervised other IT staff as needed
- Served 2 years as Foreman, managing 60 employees in previous factory setting
TECHNICAL SKILLS
- Engineering experience with Cisco Routing, Switching, Firewalls, CUCM
- Specialist in remote customer support in a fast paced Help Desk environment
- 6 years experience in Administration of Cisco Call Manager and Unity systems
- Management of both PBX and VoIP phone systems including cabling and wiring
- 8 years experience in Windows 2000/XP/7 and Server 2000/2003/2008 systems
- Working knowledge of UNIX/Linux and VMware ESX operating systems
- 6 years experience in MS Exchange administration, backup, and support
PROFESSIONAL EXPERIENCE
Network Administrator
Confidential
- PremierComm is a leading provider of telecommunications products, services and support.
- Cisco routing/switching/VoIP troubleshooting and support
- Remote configuration and support of Cisco Unified Communications Manager
- Help Desk support for Cisco, Mitel, Hosted PBX, and other systems
Data Network Engineer
Confidential
- Medical Centers and Health Professionals providing quality health care.
- St. Joseph's is a member of Catholic Health Initiatives, a nationwide collaboration of
- Monitor and troubleshoot Cisco network equipment and overall performance
- Coordinate the service installation and VPN configuration for new sites
- Maintain and upgrade Cisco equipment for 1000 user LAN/WAN environment
- Assist local and national IT staff with network projects as needed
Network Administrator
Confidential
- Drug Alcohol addictions as well as re-entry programs for corrections clients.
- Firetree is a non-profit organization specializing in the treatment and rehabilitation of
- Manage Active Directory 2003/2008 environment for multiple locations
- Create and enforce Group Policy for users at all levels
- Manage Exchange email, Cisco IP phone and voicemail accounts
- Maintain desktop/server hardware and recommend upgrades when needed
- Ensure 24x7 runtime for proprietary software
- Troubleshoot and resolve LAN/WAN connectivity issues
- Monitor and test Backup Processes to ensure data reliability
- Design and install phone/data networks for new sites
- Answer and resolve Help Desk calls at all Levels