Lab Management Engineer Resume
0/5 (Submit Your Rating)
GeorgiA
SUMMARY
- Successful information technology professional with extensive experience in telecommunications.
- Proven achievements in time management providing hands - on guidance with server/client-based systems, router protocols, telecommunications, and software applications.
- Team oriented with excellent interpersonal communication skills.
- Installed CMS 5.1.2 Linux Unity Software.
- Installation, upgrade, maintenance, managed and repairs to Avaya G1/G3, 8300C/G700/G350 Media Gateway PBX switches
- Managed and implemented Meridian Mail, Call Pilot, CMS, IVR, CDR and Windows OS platforms.
- 17 years’ experience on Avaya, Nortel, and PBX systems.
- Oversee progress of telephony POP integration and VoIP installations.
- Provide Engineering Tier II/III Support for Avaya PBXs
- Proficient with REMEDY HP Open View, and Clarify software systems.
- Experience in installation and testing associated with network cabling including Cat.3, Cat 5, Cat.5e, Cat.6, Coax, Risers and Tie Cables.
- Ability to interpret CAD and Blueprint design drawings.
- Solid experience in complete pre-cabling preparation, installation of patch panels, punch down 66/110 blocks, 110-patch panel, and various data and voice jacks.
- Install, terminate, and test all forms of communication cabling.
- Training designed to support role-based training for both Avaya and Nortel customers and employees.
- Training conducted Confidential customer premise as well as Confidential Avaya and Nortel Training Centers.
- Responsible for support of multiple Telephony products, applications, implementations, training and networking solutions.
- Observe OSHA and local safety regulations.
PROFESSIONAL EXPERIENCE
Confidential
Lab Management Engineer
Responsibilities:
- Fully managing all Vendor Equipment, Software Services and resources in the labs (including Vendor Personnel, lab testing tools and related resources).
- Following the Financial and Operational Responsibilities Matrix for all in scope lab services.
- Assisting customer and designated third parties in connection with lab related engineering and Project management activities.
- This may include 7/24 support for issues requiring lab production support.
- Develop and maintain Vendor engineering and product documentation in cooperation with the customer and designated third parties.
- Development of lab testing requirements and related engineering packages such as high and low level design documents and lab certification documents.
- Provide services to support customer lab products for Change Management, Configuration Management and Release Management.
- Lab Incident Management will be reactive, but will include daily health checks.
- Provide Low Level configuration documentation, detailed test plans, and certification results (including Equipment and Software configuration changes and updates to engineering guidelines and templates) to customer as requested.
- Maintain the lab in a neat, orderly and safe work environment.
- Ensure that all products in the lab are included in the appropriate configuration databases.
- Develop detailed test scripts in compliance with high and low level engineering design and test objectives.
- Conduct tests and document results.
- Support customer technology groups’ lab activities, including the testing of various adjuncts and Third Party Contractors designated by customer.
- Provide weekly updates to customer of the status of each lab related project or initiative.
- Support proof of concept efforts on new technologies and services related to new and existing products
Confidential, Georgia
Telecom Specialist
Responsibilities:
- Mounted and installed all hardware in all G-650 cabinets.
- IP addressed all CLAN’S, MEDPROS and IPSI circuit packs and completely built out all cabnets
- Worked with all outside vendors for ordering of supplies and the receiving of all Avaya equipment.
- Worked with Avaya software specialists to ensure that all translations were accurate.
- Performed multiple MACD’s for all users on the military base.
- Turned up multiple Confidential -1’s and PRI’s.
- Performed end user support on ISDN phones.
Confidential, Durham, NC
Telecom Specialist
Responsibilities:
- Performed in-depth problem determination and resolved more complex configuration problems based on service line supported.
- Responsible for understanding and reviewing action plans for planned and unplanned changes to supported network/infrastructure.
- Updated tickets in accordance to Service Level Agreement requirements, escalating as necessary to higher level of support based on severity.
- I have a working knowledge of voice premises and voice networking, and/or VOIP concepts to support remediation/restoration of simple to complex network issues within committed service levels.
- Avaya S8700 remote trouble and vendor support; Cms remote support.
- Open trouble tickets with Lec’s
- Cleared alarms on all systems that Confidential & Confidential support.
- Served as a liaison between vendors, customers, and other appropriate support groups during an outage.
Confidential, Salisbury, NC
Telecom Analyst / Specialist
Responsibilities:
- Utilized Server Center Ticketing System and in house applications for order and problem tracking
- Held daily and weekly budget and status meetings for preparation of projectile forecast
- Maintain database of all Confidential phone and data line information for over 3700 grocery retail sites
- Avaya S8700’s remote Admin and Audix MAP 100 system admin for DO sites.
- CMS and Ecas reports for corporate offices
Confidential, Nashville, Tennessee
Remote Voice Technician / Help Desk Voice Technician
Responsibilities:
- Used Remedy trouble ticket system to create work orders for voice problems
- Remote programming and troubleshooting of AVAYA G3R Prologic and S8700’s
- Remote administration of MAP100 Centralized Intuity Audix voice mail systems
- Program and administer of ADTRAN 750 channel bank
- Programming and troubleshooting of ATEB IVR systems
- T1 and PRI voice conversions
- Building of trunk groups
- Troubleshoot POP room problems with on-site technician
- Walk on-site tech through needed cross-connects on 66 and 110 blocks
- Dispatch vendors to customer site for necessary on site problem resolution
- Walk on-site tech through problems while on customer site
Confidential, Atlanta, Georgia
Communications Specialist
Responsibilities:
- Maintained daily operation of corporate voice networks environment totaling 20+ Avaya Definity G3r and S8700’s PBX’s and over 7000 end users.
- British Telecom Trading Turret System 500 seat floor MACD and system admin
- Troubleshot system problems on multiple communication platforms and applications including Avaya Definity and other PBX systems.
- Centralized Intuity Audix voice mail systems
- Ensured availability and reliability of voice, data, signaling, and connectivity within the corporate network.
- Interfaced with vendors and carrier in the support of the existing enterprise as well as in support of growth and development of business. 20 vendors
- IP Office Install 403/406 VOIP switch, Voice mail pro management
- Cross connects from port to station on MDF And Station to stationin IDF
- Complete understanding of 8400 and 6400 series phones. making RJ11 and RJ 45 Cables
- IP soft phone all button programming on 84's and 64's
- Adtran CSU/DSU 120's and 550's programming.
- NICE logger voice retrieval
- Programming of C-LANboards
- IP Office Install and system admin
- Mutilteck VOIP box admin
- S inch rack mounted dual server Admin using ASA or Emulation
- MAP 100 centralized audix and system admin
- Uninstall of Prologics phone switchand re-install of IP Office
- 10 years of NICE CLS/control/supervision/monitor
- 10 years of Avays G3R switch 4 cabinets
- Turn up of Confidential -1's and PRI's data and voice
- Work inside POP rooms understanding sonic rings, life span, DS3's, OC 48's
- Used Otis/Magic ticketing system
- Weekly 50 to 100 person MACD in 12 story tower and 500 seat Trading floor
- 24/7 on call, worked from home used VPN to access Confidential network.
- Used Bellsouth FlexServ cross connect system
Confidential, Atlanta, Georgia
Communications Analyst
Responsibilities:
- Measured, monitored, and managed telecom system performance.
- Coordinated activities of outside vendors.
- Provided front line telecom support and training to internal users.
- Assisted and supported the Help Desk with telephony applications.
- Provided audio playback on Nice logger system in support of trading operations.
- Performed move adds and change support on British Telecom Turret system.