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Lab Management Engineer Resume

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GeorgiA

SUMMARY

  • Successful information technology professional with extensive experience in telecommunications.
  • Proven achievements in time management providing hands - on guidance with server/client-based systems, router protocols, telecommunications, and software applications.
  • Team oriented with excellent interpersonal communication skills.
  • Installed CMS 5.1.2 Linux Unity Software.
  • Installation, upgrade, maintenance, managed and repairs to Avaya G1/G3, 8300C/G700/G350 Media Gateway PBX switches
  • Managed and implemented Meridian Mail, Call Pilot, CMS, IVR, CDR and Windows OS platforms.
  • 17 years’ experience on Avaya, Nortel, and PBX systems.
  • Oversee progress of telephony POP integration and VoIP installations.
  • Provide Engineering Tier II/III Support for Avaya PBXs
  • Proficient with REMEDY HP Open View, and Clarify software systems.
  • Experience in installation and testing associated with network cabling including Cat.3, Cat 5, Cat.5e, Cat.6, Coax, Risers and Tie Cables.
  • Ability to interpret CAD and Blueprint design drawings.
  • Solid experience in complete pre-cabling preparation, installation of patch panels, punch down 66/110 blocks, 110-patch panel, and various data and voice jacks.
  • Install, terminate, and test all forms of communication cabling.
  • Training designed to support role-based training for both Avaya and Nortel customers and employees.
  • Training conducted Confidential customer premise as well as Confidential Avaya and Nortel Training Centers.
  • Responsible for support of multiple Telephony products, applications, implementations, training and networking solutions.
  • Observe OSHA and local safety regulations.

PROFESSIONAL EXPERIENCE

Confidential

Lab Management Engineer

Responsibilities:

  • Fully managing all Vendor Equipment, Software Services and resources in the labs (including Vendor Personnel, lab testing tools and related resources).
  • Following the Financial and Operational Responsibilities Matrix for all in scope lab services.
  • Assisting customer and designated third parties in connection with lab related engineering and Project management activities.
  • This may include 7/24 support for issues requiring lab production support.
  • Develop and maintain Vendor engineering and product documentation in cooperation with the customer and designated third parties.
  • Development of lab testing requirements and related engineering packages such as high and low level design documents and lab certification documents.
  • Provide services to support customer lab products for Change Management, Configuration Management and Release Management.
  • Lab Incident Management will be reactive, but will include daily health checks.
  • Provide Low Level configuration documentation, detailed test plans, and certification results (including Equipment and Software configuration changes and updates to engineering guidelines and templates) to customer as requested.
  • Maintain the lab in a neat, orderly and safe work environment.
  • Ensure that all products in the lab are included in the appropriate configuration databases.
  • Develop detailed test scripts in compliance with high and low level engineering design and test objectives.
  • Conduct tests and document results.
  • Support customer technology groups’ lab activities, including the testing of various adjuncts and Third Party Contractors designated by customer.
  • Provide weekly updates to customer of the status of each lab related project or initiative.
  • Support proof of concept efforts on new technologies and services related to new and existing products

Confidential, Georgia

Telecom Specialist

Responsibilities:

  • Mounted and installed all hardware in all G-650 cabinets.
  • IP addressed all CLAN’S, MEDPROS and IPSI circuit packs and completely built out all cabnets
  • Worked with all outside vendors for ordering of supplies and the receiving of all Avaya equipment.
  • Worked with Avaya software specialists to ensure that all translations were accurate.
  • Performed multiple MACD’s for all users on the military base.
  • Turned up multiple Confidential -1’s and PRI’s.
  • Performed end user support on ISDN phones.

Confidential, Durham, NC

Telecom Specialist

Responsibilities:

  • Performed in-depth problem determination and resolved more complex configuration problems based on service line supported.
  • Responsible for understanding and reviewing action plans for planned and unplanned changes to supported network/infrastructure.
  • Updated tickets in accordance to Service Level Agreement requirements, escalating as necessary to higher level of support based on severity.
  • I have a working knowledge of voice premises and voice networking, and/or VOIP concepts to support remediation/restoration of simple to complex network issues within committed service levels.
  • Avaya S8700 remote trouble and vendor support; Cms remote support.
  • Open trouble tickets with Lec’s
  • Cleared alarms on all systems that Confidential & Confidential support.
  • Served as a liaison between vendors, customers, and other appropriate support groups during an outage.

Confidential, Salisbury, NC

Telecom Analyst / Specialist

Responsibilities:

  • Utilized Server Center Ticketing System and in house applications for order and problem tracking
  • Held daily and weekly budget and status meetings for preparation of projectile forecast
  • Maintain database of all Confidential phone and data line information for over 3700 grocery retail sites
  • Avaya S8700’s remote Admin and Audix MAP 100 system admin for DO sites.
  • CMS and Ecas reports for corporate offices

Confidential, Nashville, Tennessee

Remote Voice Technician / Help Desk Voice Technician

Responsibilities:

  • Used Remedy trouble ticket system to create work orders for voice problems
  • Remote programming and troubleshooting of AVAYA G3R Prologic and S8700’s
  • Remote administration of MAP100 Centralized Intuity Audix voice mail systems
  • Program and administer of ADTRAN 750 channel bank
  • Programming and troubleshooting of ATEB IVR systems
  • T1 and PRI voice conversions
  • Building of trunk groups
  • Troubleshoot POP room problems with on-site technician
  • Walk on-site tech through needed cross-connects on 66 and 110 blocks
  • Dispatch vendors to customer site for necessary on site problem resolution
  • Walk on-site tech through problems while on customer site

Confidential, Atlanta, Georgia

Communications Specialist

Responsibilities:

  • Maintained daily operation of corporate voice networks environment totaling 20+ Avaya Definity G3r and S8700’s PBX’s and over 7000 end users.
  • British Telecom Trading Turret System 500 seat floor MACD and system admin
  • Troubleshot system problems on multiple communication platforms and applications including Avaya Definity and other PBX systems.
  • Centralized Intuity Audix voice mail systems
  • Ensured availability and reliability of voice, data, signaling, and connectivity within the corporate network.
  • Interfaced with vendors and carrier in the support of the existing enterprise as well as in support of growth and development of business. 20 vendors
  • IP Office Install 403/406 VOIP switch, Voice mail pro management
  • Cross connects from port to station on MDF And Station to stationin IDF
  • Complete understanding of 8400 and 6400 series phones. making RJ11 and RJ 45 Cables
  • IP soft phone all button programming on 84's and 64's
  • Adtran CSU/DSU 120's and 550's programming.
  • NICE logger voice retrieval
  • Programming of C-LANboards
  • IP Office Install and system admin
  • Mutilteck VOIP box admin
  • S inch rack mounted dual server Admin using ASA or Emulation
  • MAP 100 centralized audix and system admin
  • Uninstall of Prologics phone switchand re-install of IP Office
  • 10 years of NICE CLS/control/supervision/monitor
  • 10 years of Avays G3R switch 4 cabinets
  • Turn up of Confidential -1's and PRI's data and voice
  • Work inside POP rooms understanding sonic rings, life span, DS3's, OC 48's
  • Used Otis/Magic ticketing system
  • Weekly 50 to 100 person MACD in 12 story tower and 500 seat Trading floor
  • 24/7 on call, worked from home used VPN to access Confidential network.
  • Used Bellsouth FlexServ cross connect system

Confidential, Atlanta, Georgia

Communications Analyst

Responsibilities:

  • Measured, monitored, and managed telecom system performance.
  • Coordinated activities of outside vendors.
  • Provided front line telecom support and training to internal users.
  • Assisted and supported the Help Desk with telephony applications.
  • Provided audio playback on Nice logger system in support of trading operations.
  • Performed move adds and change support on British Telecom Turret system.

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