Sr. Technical Support Agent Resume Durham, NC - Hire IT People

SUMMARY

An employment position that is challenging and provides an opportunity to learn and utilize the skills I have gained in my previous employment.
Recognized for exceptional ability in troubleshooting complex problems leading to customer satisfaction.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Technical Support Agent

Responsibilities:

Utilize Google Apps Migration for Microsoft Outlook to set up POP, IMAP, or MAPI profiles.
Setup and support iOS, Android, and Blackberry devices to work in conjunction with cloud applications and servers.
This includes setting up mail flow in POP, IMAP, MAPI, etc.
Deploy and support Google Apps for business and residential consumers.
Facilitate data and email migrations from local machines and servers to cloud.
Troubleshoot all customer inquiries using Gotoassist to remotely connect to client machines.

Confidential, Durham, NC

Responsibilities:

Provided customer service for numerous clients
Remoted in to clients machine to solve problems (Outlook,Add - Remove Programs,etc)
Active Directory (Add-Remove Profiles,Password Resets,etc.)
Perform problem identification and resolution

Confidential, Raleigh, NC

Responsibilities:

Answered questions Students and Professors have about college courses via phone and email.
Follow up on students questions that have not immediately been resolved.
Helped students with issues for homework and internet browser.
Reset student passwords using Active Directory and creating profiles.

Confidential, Raleigh, NC

Responsibilities:

Answer phones and respond to customer requests about their Apple iphone technical problems.
Provide customers with products and service information.
Identify research and resolve customer’s issues using the computer systems.
Follow up on customer inquiry that has not immediately been resolve.
Perform problem identification and resolution, and document each incident

Confidential, Raleigh, NC

Responsibilities:

Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Set up equipment for Wake County schools use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Inspected equipment and read order sheets to prepare for delivery to users.

Confidential, Raleigh, NC

Responsibilities:

Assists and advises operations personnel regarding equipment problems, maintenance procedures, equipment condition, equipment specifications and equipment limitations.
Remedy Ticketing System
Participated in projects individually, or as part of a group as required.
Performed routine and special administrative procedures as required.