HL7 Interface Analyst (Application Analyst) Resume Carrollton, TX - Hire IT People

SUMMARY

Pro - active and talented IT Application Support Analyst with extensive experience in supporting, reporting and testing propriety software applications.
Strong working knowledge of relational and hierarchical databases. Genuinely dedicated to providing quality client support.
Consistently provides service at or more frequently, beyond expectations.
Ensure quality services are delivered and performed to the agreed SLA’s ensuring expectations are achieved or exceeded.
Minimize service disruption and the facilitation of service restoration within agreed SLA’s.
Take ownership of the Incident Management process and act as the final point of technical escalation on application issues, diagnosing root cause through a structured process of investigation.
Communicate both verbally and in writing with peers and senior personnel to fully understand tasks and responsibilities.
Develop and maintain Application Support standards and procedures and other documentation as required

TECHNICAL SKILLS

Hardware and Equipment: IBM and compatible PCs; IBM and compatible mainframes

Operating Systems: Windows NT 4.0 Server; Windows 2000/XP/7/8; Windows 2000 Server

Programming Languages: COBOL; C version 2.0; BASIC version 2.11; JCL System 370; HTML 4

Database Management Systems: MS Access; Microsoft SQL Server

Application Software: Microsoft Office

Graphical Editors: PhotoShop 4.0 and above; PaintShop 6; Microsoft Photo Editor

Web Development Software: FrontPage 98 and above; Microsoft Expression

Call Center Tracking Software: Salesforce

PROFESSIONAL EXPERIENCE

Confidential, Carrollton, TX

HL7 Interface Analyst (Application Analyst)

Responsibilities:

Confidential, Dallas, TX

Application Analyst

Responsibilities:

Member of 8-technician team in West Texas region charged with installation and repair of mailing and shipping solutions.
Provided end-user and created job aides for system operators.
Working with the sales force, obtained replacement equipment for several customers; thereby saving the company customers.
Contributed to revenue growth through solicitation and sales of billable professional services, parts, EMA/SLA's and other programs including supplies, etc.

Confidential, Lubbock, TX

Self Employed/IT Consultant

Responsibilities:

Reviewed, analyzed, and modified interfaces for ancillary systems. This included scripting, testing, installing, troubleshooting, and developing interfaces.
Developed and configured multiple HL7 interfaces from existing Lab and Radiology systems to three external EHR vendors that were new to hospital.
Monitor and evaluate security alerts from enterprise security devices (software).
Continually analyze alerts for new threats.
Analyze captured network packets for security violations.

Confidential, Dallas, TX

Application Support Analyst

Responsibilities:

Provided all levels of support for company’s products during business and non-business hours.

Confidential, Dallas, TX

Programmer Analyst II

Responsibilities: