SUMMARY

• Over 10+ years of experience in Citrix, XenApp, Systems and Network administration.
• Migrating the Citrix Meta frame Presentation Servers from 1.8 to 4.0 & 4.0 to 4.5&Xenapp 5.0 to Xenapp6.5 & XenApp 7.6, Xen desktop 5 to Xen desktop 5.6 & Xen desktop 7.6.
• Expertise in installation, configuration and administration of 2000/20 Servers. HP/Compaq, Dell Power edge, IBM x Series Hardware Platforms.
• Involved in Migrating the Servers from one Data Center to another Data Center.
• Preparing Project plans for Migration and Successfully Lead the team in Migration Project
• Working on the regional server issues through Incidents Tickets of Remedy Tool
• Involved in managing multiples domains in active directory integrated organization.
• Experience in implementing and Administration of Active Directory Services, replication, Trust Relationship and enforcing domain group policy.
• Cloning the laptops and Servers with Ghost Image and Altiris Server Scripts.
• Remote tool ILO to connect to the servers
• Enabling Web Access and Securing the Published Applications and Content
• Configuring Meta frame Presentation Server Policies, Load Management and Printers
• Experience with HP servers (DL360, DL380, DL580, ML 570), IBM servers and Dell Power Edge Servers.
• Work well both independently and as part of a team. Work well under pressure and conflicting priorities.

TECHNICAL SKILLS

Operating Systems: - Windows NT, 2K, XP, 2K3, Solaris/Linux.

Mail Servers: - Microsoft Exchange 5.5, Lotus Domino R5

Backup: - Arc serve, Win 2000 backup.

Network services: -DNS, DHCP, WINS, Remote Installation Service Languages - C/C++, Java, SQL, Visual Basic

Data Bases: - MS Access, MySQL, Oracle 8.i, 9i, 10g SQL Server 2008

Package Tools: - MS-Office, Adobe Photoshop.

Hardware: - Compaq ProLiant servers, IBM Compatibles, Cisco

Routers/Switches: Modems, RAID Controllers, Firewall (Fortinet).

PROFESSIONAL EXPERIENCE

Confidential

Sr. Citrix Engineer

Responsibilities:

• Responsible for Maintaining and supporting 500+ servers with More than 200+ Applications.
• Installing & maintaining citrix 4.0 and XenApp 4.5 /5.0/6.5/7.6 & Xen desktop 7.6 servers.
• Installing and configuring storefront and create service sites for XenApp 7.6.
• Configuring Net scalar gateway 10.5 to use with Storefront 2.6 and Xen desktop 7.6
• Configuring SSL load balancing in NetScaler.
• Configuring NetScaler Gateway Session policy for Web.
• Installing and configuring storefront with citrix xen desktop 7.6
• Cloning virtual machines and using templates in VMware vSphere 6.0
• Configuring View connections and managing linked clones in virtual machines.
• Managing desktop pools, machines, and session in VMware horizon.
• Configuring policies in View administrator and active directory.
• Working with Virtual machine snapshots preserve the state and data of a virtual machine and create snapshots, restore any snapshot in the snapshot hierarchy, delete snapshots, and more.
• Revert virtual machine settings using the snapshot manager in VMware vSphere 6.0 and Working with Virtual standard switches in VMware.
• Creating the master image and an app store in Xen desktop 7.6
• Creating the machine catalog and publishing desktops and applications in Xen desktop 7.6
• Manage Citrix policies; via Active Directory or Citrix Studio in Xen desktop 7.6
• Preparing and provisioning desktops, Creating and updating desktop groups and citrix Xen Desktop 7.6, Provisioning Services 7.6 and the Xen Desktop Setup Wizard with Write Cache and Personal vDisk Drives
• Troubleshooting on PVS issues.
• Support Published application, upgrades, patches and Client inquires for Accounts.
• Handled incident, Change, Request management and Coordination with 3rd party application vendor for Vendor issues.
• Responsible for the creation and revision of hardware and software product documentation, including installation, operation, and maintenance instructions and product releases.
• Resolved Active Directory, Print Server and Citrix Access issues, User account creations in Active Directory and providing permissions to Shared Project Drives, Creation of Roaming Profile Drives.
• Performed inventory of existing server environment and gather server utilization statistics such as CPU, disk usage and Alert Management.
• Management hardware/software/OS administration for Windows 2003/2008 and 2012 Servers
• Interacting with business users for gathering the requirements for on boarding the applications to Citrix Servers.
• Provided On-Call Support on rotation for priority incidents/issues.
• Develops scripts (vb script, Power shell, Perl) and configures tool sets and third-party applications to automate support tasks
• Possess a high technical aptitude and a high level of analytical ability.
• Can work independently, lead or work within a team environment
• Installing, configuring and administering Windows 2003/2008 R2/2012 servers.
• Provided daily, weekly and monthly health reports on existing Citrix Farm and suggesting upgradations of servers or license.

Confidential, Kentucky

Sr. Citrix Engineer

Responsibilities:

• Monitoring & maintaining 900 Citrix Server farm environment users and 200 applications
• Involving application migration from Xenapp 6.5 to 7.6.
• Creating template and taking snapshot in VMware vSphere client.
• Involved in deploying administrative partitions and configuring integrated caching for FEO in NetScaler.
• Configuring LDAP using the authentication dashboard in NetScaler.
• Creating, configuring, maintaining and troubleshooting pooled and Assigned Desktop groups.
• Managing desktops and applications
• Monitoring Citrix Xen center & Desktop directory used in troubleshooting VHD desktops.
• Creating machine catalogs and delivery groups.
• Configuring SQL Mirroring For Use with Xen Desktop, XenApp, and PVS Databases.
• Creating and managing private mode vdisks and standard mode vdisks.
• Working on problem related to Event logs and troubleshoot accordingly.
• Addressing issues of Level2 and 3 working having responsibility and management over the CA service desk incident queue.
• Created collections in SCCM for location and deployed software through task sequences.
• Profile management- deleting, resetting and determining profile issues. This may include the App sense technologies.
• Troubleshooting performance issues.
• Receiving calls from end uses to provide support for citrix application and terminal server issues.
• Receiving and resolving helpdesk ticket escalations.
• Resolving issues with end users to provide support for citrix application and terminal services.
• Resolving issues with end user account profile, permissions, applications access and printing needs.
• Provide remote end user support through a variety of electronic telephony and communication media
• Creating documentation associated with troubleshooting issues and providing end users support to form knowledge base.
• Daily and weekly reporting around the tickets of the day and include and analysis of any trends that are beginning to surface
• Potential developer support in a number of environments including development, test and production.
• Anticipate, identify, troubleshoot, mitigate and resolve software problems on citrix support systems.
• Provisioning new physical & virtual servers and installing Citrix on them for expansion of Citrix farms.
• Configuring policies over the farm for printers, Client devices, printing, etc.
• Logging into the Server through Remote Desktop and resolving the Issue. Publishing Different Applications and Printers on the Citrix Users Profile.
• Develops scripts (Vb script, Power shell, Perl) and configures tool sets and third-party applications to automate support tasks.

Environment: Citrix 4.5, XenApp 5.0, XenApp 6.5, Xen desktop 7.6. Citrix App sense, Xen desktop 5.5, Xen desktop 7.6, Windows7/Windows XP/VISTA/2003/2008, VMWARE ESX Server, Provisioning services, App sense, Windows Active Directory & SQL Server 2008, NetScaler.

Confidential, Wisconsin

Sr. Citrix Engineer

Responsibilities:

• Working on the regional server Problem tickets through Cherwell software and Handling helpdesk incident through Cherwell software.
• Perform remote administration, support and management of multiple Citrix farms utilizing Citrix Provisioning Services.
• Monitoring & maintaining Citrix Farm which includes 200+ servers; 5000 users and 1000 applications.
• Install & maintain citrix 4.0 and XenApp 4.5 /5.0/6.5 servers.
• Creating master images and install the VDA on master image (desktop o/s)
• Creating the machine catalog, publishing the desktops and applications.
• Migrated more than 800+ users from Meta frame Presentation Server 1.8 to 4.0
• Install, maintain & monitor Citrix 4.5 Server making sure they are up-to-date with latest rollup hot fix and service packs as well server 2003 update
• Creating new sites in web interface 4.0, hardcoding the webpage, and installation hotfixes.
• Migrated Critical Applications from Meta framexp to 4.0 and 4.0 to 4.5
• Troubleshooting Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.
• Create and apply citrix policies to control connections, security and bandwidth settings using group policy management console, Citrix delivery services console and Local group policy editor.
• Installed and configured VMware ESX/vSphere servers, built and deployed Citrix XenApp on VMware ESX/vSphere and Citrix Xen Server, migrate farms from Citrix Meta Frame/Presentation Server/XenApp to Citrix XenApp 5.0/6.5.
• Adding new server to the Farm and disjoint servers from farm &160 0+ various published application, maintained and updated new releases.
• Troubleshooting on Xenapp&Xendesktopvhd issues.
• Production development environments utilizing tool App sense.
• XenApp5.0 & Xenapp6.5 Responsibilities included the maintenance of Production troubleshooting issues and resolving these problems in a timely manner.
• Maintains vendor contact information and relations Major involvement in Citrix Farm migration and up gradation activities coordinating and resolving problems between competencies.
• Configuring policies over the farm for printers, Client devices, printing, etc.
• Logging into the Server through Remote Desktop and resolving the Issue. Publishing Different Applications and Printers on the Citrix Users Profile.
• Performing all aspects of account management. User ID creation, Giving Rights to users and share folder, etc...
• Create System support and training documentation.
• Provide project status updates to report team and clients work with application, stake holders to install, upgrade, and manage.
• Patches OS and software according to security standards, maintenance policies, and vendor recommendations
• Understanding the task objective, develops scripts (Vb script, Power shell, Perl) and configures tool sets and third-party applications to automate support tasks.

Environment: Citrix 4.5, XenApp 5.0 &XenApp 6.5. Citrix App sense, Xen desktop, Windows7/Windows XP/VISTA/2003/2008, VMWARE ESX Server, Provisioning services, App sense, Windows Active Directory & SQL Server 2008.

Confidential, Atlanta, GA

Citrix Admin

Responsibilities:

• Monitoring & maintaining Windows servers, 1000+ Citrix Servers and 110 applications.
• Creating a test environment in citrix or VMware for production team or test their applications.
• Creating new sites in Citrix webinterface4.0, hard coding the webpage, and installation of hotfixes.
• Migrating the Citrix Meta frame Presentation Servers from 4.0 to 4.5 to Xenapp5.0.
• Configured Xen desktop 5 with provisioning services 5.6.
• Installed and configured webinterface5.4 for XenApp 6.5
• Having Knowledge in Installing and configuring Citrix NetScaler VPX IP address
• Cloning the laptops and Servers with Ghost Image and Altiris Server Scripts.
• Involved in managing multiples domains in active directory integrated organization.
• Experience in implementing and Administration of Active Directory Services, replication, Trust Relationship and enforcing domain group policy.
• Installing the Microsoft Patches on all the desktop and servers, Using Update Manager tool
• Working on the regional server issues through software Maximo
• Optimizing monitoring and troubleshooting windows 2000 & 2003 & Terminal Services.
• Working on Remote installation for scanners & workstations.
• Working on Banking Center Refresh Automation installation script
• Testing and implementations on Workstation & packages in the production.
• Managing the vb script & Perl script in the production environment.
• Connecting to the workstation using Dame Ware remote tool & also using RDP.
• Configuration and troubleshooting of production servers for windows 2003.
• Testing and implementations on packages in production server.
• Creating a build images on production servers for windows server 2003.
• Working on Workstation domain issues &Vlan issues.
• Generating a package report for the production servers.
• Installation and maintenance of File Server and Print Server
• Maintenance and Manage the User Accounts and Groups.
• Installation and maintenance of DHCP, DNS and WINS
• Experience in building VMware Virtual Machines.
• Troubleshooting printers HP Laser jet 3035, Lexmark 2590
• Oversee delegated Infrastructure activities e.g. maintenance reboot, power down, patching, upgrades, DR exercises, maintaining production system for stability.
• Knowledge management on share point portal.
• Business users meeting, IT issues discussion and resolution including escalations management and timely response.
• Ensuring right level or resource and expertise deployed during crisis.
• Monitoring and managing the performance and the load balance of the Servers.

Environment: Citrix 4.5, XenApp 5.0 &XenApp 6.5,Xendesktop & Windows7/Windows XP/VISTA/ 2000/2003/2008 , VMWARE ESX Server Server, Windows Active Directory & Clustering & SQL Server 2008.

Confidential, Nashville, TN

Sr Citrix Engineer

Responsibilities:

• Monitoring & maintaining Citrix Farm which includes 2000 servers; 30000+ users and 1600 applications.
• Up till current date built 30 Citrix Presentation 4.0 and 4.5 servers with more than 40+ applications.
• Installing and configuring Citrix 4.5, XenApp 5.0 &XenApp 6.0.
• Having experience on migrating from Citrix 4.5 to XenApp 5.0
• Uninstalling & Reinstalling XenApp 5.0 & 6.0
• Responsible for 2000 users as third level support of 70 applications on XenApp 4.5
• Work on future project for replacement of Citrix desktop broker to Xen Desktop and Citrix Provisioning Services for Desktop
• Maintenance and troubleshooting of Citrix Server XenApp 4.5 running 30 plus Windows 2003 servers.
• Maintenance and troubleshooting of Citrix Server farm running 100+ physical & virtual Windows 2003 servers for production, QA/Test and Disaster Recovery (DR) environment.
• Support IIS, Citrix, MS, Application Support and troubleshooting in Citrix farm.
• Extending a Virtual disk in VMware ESX.
• Planning and testing the application Virtualization for various new application releases using.
• Citrix Streaming Profiler and publishing it to the Citrix farms.
• Performing all aspects of account management, user id creation, giving rights to user and share folders.
• Provisioning new physical & virtual servers and installing Citrix on them for expansion of Citrix farms.
• Analyzing Incident, Change & Problem tickets and providing status on daily and weekly status call.
• Health monitoring of the servers and taking appropriate steps to keep the Environment under control and publishing Applications
• Create and assign load evaluators, Load Management, Citrix Policies, Windows Server Administration
• Proactively communicate with Project Manager and Service Delivery Managers (Onshore & Offshore) about major issue.
• Global remote server support for approx 2000 physical and virtual (VMWare ESX) Microsoft windows servers.
• Also used Remedy 7.1 for ITIL v3 processes related to the Service Desk, Incident Management, Problem management Change Management, This Remedy installation is the world’s largest occurrence of Remedy.

Environment: Citrix 4.5, XenApp 5.0 &XenApp 6.0., Windows7/Windows XP/VISTA/2003/2008, VMWARE ESX Server Server, Lotus Notes, Windows Active Directory & Clustering & SQL Server 2008.

Confidential, Pittsburg, CA

Sr Citrix Engineer

Responsibilities:

• Building new windows server 2003/2008 on Intel server platforms, IBM/HP/DELL Power edge servers as per the windows build standards
• Performed engineering and technical lead role on agent application delivery project, which affected 2500.
• The project implemented Citrix Presentation Server 4.5 to replace remote application installation.
• Creating vDisks and configuring target devices in Xen desktop.
• Installing and configuring Provisional server for Xen desktop 5.
• Performed the design and deployment of Citrix production environments in various companies
• Installation and maintenance of VMware esx server.
• Building new VMware virtual machines to meet the specifications by client
• Resolving various issues such as Windows Policies, Application licensing through RDP, Net - meeting.
• Coordinating with Vendors regarding production issues & solving problems.
• Created documentation for server builds and citrix applications installations.
• Led monthly knowledge sharing sessions between the cross-functional development teams and clients, serving as a functional specialist and logistics coordinator.
• Presented functional and technical overviews of Citrix XenApp (Presentation Server) 4.5 and 5.0, Edge Sight 4.5 and 5.0, Edge Sight for Load Testing, Password Manager, Citrix Access Gateway, NetScaler, application streaming, application packaging, GPOs, Active Directory, and SQL Server
• Performed the various Citrix XenApp upgrades and migrations projects
• Managed or assisted all phases of project - scoping, design, development, testing, rollout, user support, and documentation
• Configuration of Active Directory integrated DNS, WINS Configuration of centralized domain wide DHCP services.
• Generating a weekly reports for citrix 4.5 &XenApp 5.0
• Resolving Problems related to Disk Space Usage.
• Creates scripts in automating software deployments and changes to the Windows environment scripting experience (VB script, PowerShell, DOS batch files).
• Installation of Hot fixes and Security updates as and when required on all the servers.
• Optimizing monitoring and troubleshooting windows 2000 & Terminal Services.
• Solving IIS application problems.
• Configuring Automatic updates using group policy.
• Configuring policies over the farm for printers, Client devices, printing, etc.
• Logging into the Server through Remote Desktop and resolving the Issue.
• Publishing Different Applications and Printers on the Citrix Users Profile.
• Performing all aspects of account management. User ID creation, Giving Rights to users and share folder, etc...
• Publishing application. Deploying ICA client, printer driver mapping, shadowing users, checking sessions, managing server load and CPU utilization.
• Auditing & scanning server security and vulnerability and eliminating any security risks Installing windows, citrix patches and hotfixes.

Environment: Citrix, XenApp, VMWARE ESX Server, Windows7/Windows XP/VISTA/2003/2008, Exchange server 2007, Windows Active Directory & Clustering

Confidential

Windows Server Administrator

Responsibilities:

• Installation, Configuration and Maintenance of WinNT Servers, Win2000 Servers, Win2k&XP Clients running on HP &IBM Workstations
• Creating users and groups, Resetting user’s passwords in Active Directory.
• Defragment of active directory database and troubleshooting active directory.
• Backup and Restore Active directory.
• Migrating the Citrix Meta frame Presentation Servers from 1.8 to 4.0 & 4.0 to 4.5
• Enabling Web Access and Securing the Published Applications and Content
• Configuring Meta frame Presentation Server Policies, Load Management and Printers
• Problem resolution details from escalated issues submitted to availability Mgr for outages affecting Citrix environments.
• Configure Resource Manager and the Resource Manager Web Console to record historical data and create reports
• Published technical documentation for security compliance and performance tuning which was set as the global standard by the Corporate Security Group for all future Terminal Server and Citrix environments.
• Maintain Citrix Logon scripts & Monitor and troubleshoot connectivity to the data store.
• Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel Monitor, optimize and troubleshoot client performance and slow logons
• Monitor, optimize and troubleshoot published applications
• Monitor, optimize and troubleshoot printing and printing policies
• Installing and configuring integrating DNS and Active Directory.

Environment: Windows XP/VISTA/2000, Citrix, VMWARE ESX Server, Windows Active Directory, Cisco Network.

Confidential

Windows Server Support

Responsibilities:

• Primary responsibility was to maintain availability of the corporate LAN consisting of servers, client workstations, laptops, printers.
• Maintained a Windows 2000 and NT LAN of 5 servers, 100+ clients and 100+ users
• Implemented and maintained corporate Intranet sites.
• Implemented, administered and monitored NAT server/firewall providing Internet access to client computers through the corporate LAN.
• Administered and maintained Microsoft Exchange Server and mailboxes.
• Provided end user application software and operating system software support.
• Day to day Backup of file server with windows backup tool.
• Maintenance Lotus Domino server R5 installation, configuring Lotus notes and troubleshooting.
• Installation, Configure and Maintenance of F&O Application, Citrix Applications and other Stock Exchange related Applications.
• Software Deployment from server to several clients.
• Installation and Configuring WINS, DNS, DHCP.
• Maintaining Branded clients IBM, Compaq, and HP.
• Installation of Sql 2000 and creating databases and roles and taking backup
• Maintenance of Antivirus corporate edition.
• Installation and configuration of Network printers such as HP LaserJet 2200DN, 4050N
• Installation and configuring HP Branded systems preloaded software.
• Software Installations and Printers.
• Installation and configuring HP, Compaq Laptops preloaded software.
• Trouble shooting HP desktops and laptops.
• McAfee Antivirus and updating Antivirus Patches

Environment: Windows XP/VISTA/2000, Citrix, VMWARE ESX Server, Windows Active Directory, Cisco Network.