SUMMARY

• Specialization in Mobile Device Management including MobileIron, Good Technology, AirWatch, and Messaging Core Infrastructure Stack including MS Exchange, ActiveSync and Lync.
• Results - oriented, high-energy, hands-on professional, with a successful record of accomplishments in the Information technology, Mobile Device Management.
• Major strengths include project management, strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment
• Thorough knowledge of current Mobile Device Management & Symantec Enterprise Vault and a clear vision to accomplish the company goals.
• Extensive experience successfully managing large, complex, Information Technology projects.
• Proven ability to take complete "ownership" of a project - this includes the ability to reach out to various teams and find the answers to questions.
• Successfully build positive and productive relationships across the project team.
• Lead and successfully manage multiple variables impacting a project.
• Manage and understand how the project fits into the larger program and identify how changes in one will affect the other.

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Mobile Device Engineering Manager

Responsibilities:

• Responsible for the development of Mobile Device Management strategies, directions and roadmap to support business units in close collaboration with all IT units, vendors and senior management.
• Project Manager for the pilot testing/ implementation of MDM solution MobileIron/ AirWatch/ Mass 360.
• Lead iOS Tablet Project team.
• Implement mobile technology and solutions in conjunction with functional area leads and IT Directors, Managers and Project Managers.
• Recommend the roadmap for procuring, developing and deploying mobile technology and supporting solutions consistent with strategic priorities and IT dependencies.
• Lead the organization to define, design & develop, support and test solutions through a project development lifecycle. This includes mobility deployments of applications as well as patch releases, service packs, etc.
• Established and manage the mobile technology support team, including utilizing outsourced vendors.
• Managed all third party applications and vendor relationships.
• Established budgets with maintenance, licenses, etc. and manage mobility business unit(s) and ensure that we remain within budget.
• Implemented core IT practices, including: project management, portfolio management, information architecture, process architecture, career development and training, testing & quality assurance and validation.
• Ensured solutions are transitioned smoothly through the change control and production cut-over process.
• Lead training and / or ensure effective knowledge transfer to those responsible for training on use of new mobile solutions such that adoption and value realization is optimized.
• Developed appropriate level 1, 2 and 3 support processes for mobile technology.
• Lead, plan, fix & implemented patch releases as required and governed as per the documented testing and quality assurance practices.
• Manage user expectations through timely communications. Communicated changes and facilitate meetings with teams and stakeholders.
• Have good knowledge of industry trends and developments to improve service. Staying updated on mobility trends in regards to mobility tools, management and resources for systems and associates.
• Proposed to management and drive best practices for the usage of Mobile technology across all business units and corporate.
• Recognized system deficiencies and guide the team to implement effective solutions.
• Responsible/ owner of mobility policies and practices and keeping mobility policy document updated.
• Identified opportunities for improvement and make constructive suggestions for change.
• Worked with all levels of the organization including executive management.
• Performed all duties inherent in the role of a Manager including hiring, termination, review and development of associates.
• Fosters the Culture in the department and throughout the company to ensure fulfillment of the company’s vision and unity of purpose.
• Hands on experience building MDM servers. ( MobileIron and Good Technologies) & Symantec Enterprise Vault
• Manage Mobility IT projects within budget, on time and to the satisfaction of business units.

Sr. Mobile Device Manager Engineer

Responsibilities:

• Project Manager to migrate BlackBerry to iOS and Android via MDM Good Technologies.
• Revisited current infrastructure and provided best Information Technology practices to achieve the maximum performance for the Mobile IT infrastructure.
• Responsible for the IT infrastructure architecture plans and the financial budget to the IT governance body
• Planned, developed, and tested various configuration options for MDM.
• Project Manager Good Technologies: Research, planned, developed, and tested the GOOD technology servers for IPhone, IPad and Android.
• Responsible for getting in-house MDM applications tested pilot and implement in production.
• Supervise support team to manage and maintain the messaging environment.
• Responsible for Change Control Management for IT project release and deployment.
• Planned and lead the disaster recovery, includes the High Availability and data center planning.
• Lotus Notes 8.5.2/ Blackberry Enterprise Server 5.0.3 planning, design and architecture.
• Lead engineer Lotus Notes to MS Exchange migration project.

Confidential, Charlotte, NC

Mobility Engineer

Responsibilities:

• Researched, Planned and, developed the MDM solution.
• Tested various configuration options for MDM solution.
• Lead engineer AirWatch MDM.
• Revisited current infrastructure and provided best wireless/ mobility practices to achieve the maximum performance and server/device security plan.
• Prepare the project plans and documented the BES migration from 4.1.6 to 5.01
• Lead IPhone Project implementation via MDM solution.
• Single Point of contact on end to end management of assigned (large/multiple) projects, completing projects within allotted timeline and budget.
• Developed project scope, detailed work plans, schedules, objectives, estimates coordinates activities of the project team, identifying resources and implementation strategy.
• Chaired project status meetings, project reporting, and is responsible for project tracking and analysis, including project interdependencies.
• Collaborate across multiple functions to ensure adherences to quality standards, internal processes, and reviews project deliverables.
• Identifies, recommends, and takes action to drive the analysis, solutions resolution to all issues/roadblocks in a timely fashion.
• Provided overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations, markets, and outside suppliers/vendors.
• Provided technical and analytical guidance to project team.
• Recommended and takes action to direct the analysis and solutions of problems.
• Communicate with stakeholders, internal clients, vendors, and executive leadership.

Confidential, Columbus, OH

Mobility Operations Manager

Responsibilities:

• Subject Matter Expert and point of contact for all IT related development, strategies and support.
• Responsible for IT project budget in alignment with the line of businesses.
• Manage and support IT infrastructure, roadmap and support team.
• Lead and worked with all the different IT groups to get the integration and collaboration to the IT infrastructure.
• Lead support group for Blackberry Enterprise Server installation, upgrade and support.
• Supervise and help team to document and support the Blackberry Enterprise Server and BlackBerry Smartphone user configuration
• Manage BlackBerry Enterprise Server administration team.
• Worked with different teams to facilitate the architecture design, security & compliance policies.
• On time service and product delivery within the line of business budget.
• Directly worked with vendors and suppliers to optimize the infrastructure.
• Delivered the programs to business units in accordance with the business units needs budgets.
• Identified the low performance areas and worked with business units to provide the improvements in their respective IT areas.