SUMMARY:

• Over Ten years of professional experience in Network and System Administration
• Excellent written and Verbal Communication Skills and working with Cross Group communication in multiple regions.
• Ensured the health of the servers and service with Tier 1/1.5 Standard process and within the scope of our Operations Level Agreements (Partner Documents)
• Primary Point of Contact for outages
• Worked on Large Scale, Externally Customer facing services upstream in the engineering process in the design and architecture of services - with triads of Dev/Test/PM.
• Experience in Heterogeneous and cross platform connectivity
• Hands on experience in configuring and monitoring Production Systems with Windows Server 2012/2008/2003//2000, IIS, and MSSQL Server 2012/20
• Hands on experience with Microsoft Active Directory services and Group policies.
• Practical experience in Active directory, OU, DNS, DHCP, Group policy, Replication, Active directory domain trust relationship.
• Good knowledge of Windows networking protocols - DNS, DHCP, WINS, SMTP, FTP & RAS
• Hands on experience in configuring IIS 7.5/ 6.0/5.0 Servers
• Installing Windows Server 2012/2008 and Windows Server 2003 on various hardware platforms with different fault tolerant RAID systems (Compaq Proliant Servers, Dell Power Edge Servers)
• Planning and Implementation of TCP/IP networks. Good understanding of Subnetting.
• Practical knowledge about TCP/IP, DHCP, DNS, SMTP, POP3, RIPV1, RIPV2, OSPF, IGRP. EIGRP, BGP Routing protocol Static, default and dynamic.
• Installation and configuration of Red Hat Linux 6.1/7 operating system.
• Good Understanding of LAN and WAN protocols
• Hands on experience in configuring and administering the Cisco Router series 1700, 2600, 3662
• Experience deploying BIG-IP F5LTM Load Balancers for load balancing and traffic management of business application.
• Worked on F5 LTM, GTM series like 6400, 6800, 8800 for the corporate applications and their availability.
• Successfully configured IMail Server, Apache Web Servers and Tomcat application server
• Successfully configured SMS, MOM 2005, SCOM 2007/2012
• Installation of Splunk Enterprise, Splunk forwarded, Splunk Indexer, Apps in multiple servers (Windows and Linux) with automation.
• Upgrading the Splunk Enterprise from 5.1 to 6.1 to 6.2
• Deploy, configure and maintain Splunk forwarder in different platforms.
• Extensive experience using Microsoft suite like Word, Visio, Excel, PowerPoint
• Excellent technical and project management skills combined with strong communication skills

TECHNICAL SKILLS:

Operating Systems: Windows NT / 2000/XP/7/8, LINUX, Windows Server 2012/2008R2/2003, SQL Server 2012/2008/2005 Servers HP Blade Servers, HP Proliant ML & DL series 580, 380, 360, Compaq Proliant 3000/5500 Series Servers, Wintel Servers

Database: MySQL, SQL Server

Monitoring Tools: Splunk6.1/6.2, SCOM 2007/2012, Keynote, Nimsoft, Gomez

Business Intelligence tools: SSRS, SQL server 2010 & 2012

Scripting languages: Powershell and VB Scripting

Ticketing Tools: BMC Remedy Action Request System (ARS)

Load Balancer: F5-Big-Ip, LTM, Ax10.

Switches: Cisco Catalyst 3560, 3750, 2960

Routers: Cisco 3600, 2900, 2800, 2600

Routing Protocols: BGP, OSPF, EIGRP, VRRP, HSRP, GLBP, and RIP

Switching Protocols: STP, RSTP, PVSTP, VTP, ARP, and VLAN

IP Services: DHCP, NAT, VLAN, DNS, FTP, TFTP, LAN/WAN.

WAN Technologies: ATM, ISDN, PPP, MPLS, ATT, 802.11, 802.11a, 802.11b, APLUS.

Network Technologies: IPsec, GRE, NAT/PAT, ACL, IPv4, IPv6.

PROFESSIONAL EXPERIENCE:

Confidential, WA

Lead Systems Engineer

Responsibilities:

• Responsible for configuring and deploying web applications on IIS servers and configuring database servers on windows server 2012.
• Installed and Supported Production, stage, test and Project stack web environments.
• Developed Scripts to automate Build Deployment Process and maintenance work includes Security Patching, AD Queries, Password Update, and Queries/install etc.
• As part of server build created and configured the load balancing of the servers in the network switches, VLAN, security groups, OU’s in AD, configured and binding of the local IPs of the servers to the Virtual Public IPs, code deployment, smoke test and bring the servers to take live traffic.
• Deployed of enterprise-wide Group Policies using Active Directory components
• Successfully migrated internal and public faced sites from SHA1 to SHA2 ciphers
• Responsible to drive security vulnerabilities includes RC4, poodle attack, zero day security patches, weak ciphers from service compliance perspectives
• Responsible for SSL management for entire organization
• Implementation/administration of System Center Operations Manager 2012 in production.
• Set up and administration of Splunk monitoring system. Also setup various monitoring criteria to ensure the applications and servers are up and running 24x7.
• Installed and configured splunk enterprise in distributed environment using search head pooling and mounted bundles.
• Configured Universal forwarders on windows server for indexing perfmon, event,iis,error logs of the production environment.
• Drive end to end Change, root cause analysis of Incident and Problem Management metric based solutions
• Design, document and implement moderate to-complex technical solutions
• Participate in cross functional projects as a technical resource and technical lead as a subject matter expert; and participate in product evaluations, gathering system requirements, testing, recommending and implementing solutions.
• Analyzed and monitored incident management and incident resolution problems.
• Resolved configuration based issues in coordination with infrastructure support teams and Splunk support
• Review technical documentation and design documents of lower level engineers
• Worked in team for datacenter migration for disaster recovery solutions
• Hands on experience with configuring load balancing devices for vendors like Cisco, F5, Microsoft NLB and Clustering
• Design, develop, implement and document moderate to complex technical solutions and ensure deliverables are high quality and meet business expectations, perform general system management, including installation, configuration, and maintenance
• Participate in, lead, and mentor others to translate business requirements into technical designs
• Perform system design, consulting, and participate in planning activities for medium to large projects

Environment: Microsoft Windows Server 2012, 2008, 2003, IIS 8/7.5/6.0, SQL Server 20122008/2005, SCOM 2007/2012, Keynote, Splunk6.1/6.2, Active Directory Services, DNS, SCCM, .Net 4.5/4.0/3.5, BIG IP F5 & Cisco Switches, Radius, ITIL, MOF, Remedy, ITSM

Confidential, Redmond, WA

Responsibilities:

• Provide technical engineering support for the implementation, integration and evolution of complex systems architectures.
• Followed MOF quadrants of Changing, Management, Operating, Optimizing and Supporting.
• Platform Upgrade Project includes migration of from Windows 2008 to Windows 2012. There are over 1000 Web and SQL Servers in Test and Production Environment, which successfully migrated within timeline
• Manage hundreds of IIS and SQL Servers including patching and software upgrades. Worked in team for replacing around 1000 windows 2008 Web servers after end of life cycle by doing End-to-End server build and deployment. Also built a clean cluster environment of 500 servers for a BCP project
• Implementation of System Center Virtual Machine Manager 2012 in Integration environment
• Implementation/administration of System Center Operations Manager 2012 in production.
• Developed Scripts to automate Build Deployment Process and maintenance work includes Security Patching
• Work on Azure Infrastructure/Topologies, Deployment, Account Management
• Implement and maintain server management and Quick Fix Engineering (QFE) tactics.
• Provide Application and Service deployment and release activities in Pre-Prod and Production environments
• Carrying out post deployment monitoring and reporting activities.
• Provide technical expertise for resolving critical production system issues
• Provide systems statistical trending and analysis, server capacity and threshold testing, systems documentation and maintenance
• Communicate with the Operations staff about troubleshooting activities, documentation and incident response.
• Follow Microsoft Standard Operations
• Work with MS Internal tools such as octopus, sequence manager, along with other internal scripts used for environment deployment and maintenance.
• Task follow up through UTS ticketing system and Visual Team Foundation Service(TFS)

Environment: Microsoft Windows Server 2012, 2008, 2003, IIS 8/7.5/6.0, SQL Server 20122008/2005, SCOM 2007/2012, Keynote, Active Directory Services, DNS, SCCM, .Net 4.5/4.0/3.5, BIG IP F5 & Cisco Switches, Radius, ITIL, MOF, Remedy, ITSM

Confidential, Redmond, WA

Systems Analyst III

Responsibilities:

• Participate in content publishing scrums and daily operations triage meetings
• Provide root-cause analysis of service incidents and drive issues to resolution
• Provide data collection for trending and capacity management
• Train new members in Team
• Work Closely with Incident, Problem and Change management Team leads to create new & improve existing monitoring Services.
• Provide daily, Weekly and Monthly Reports on Environments and Usage
• Deploy, support and maintain Windows Phone services running on Windows & Windows Azure platform
• Execute weekly Deployments for Windows Phone Services
• Implemented and Manage end to end monitoring systems (Gomez\SCOM\Alive) for the Services.
• Implemented SCOM 2012 Project for Windows Phone Services includes sending SCOM Alerts to Ticketing System
• Automate tools and routine maintenance tasks
• Create and maintain operational guidelines, and support documentation

Environment: Microsoft Windows Server 2008, 2003, IIS 7.5/6.0, SQL Server 2008/2005, Azure Services, SCOM 2007/2012, Gomez, Active Directory Services, DNS, SCCM, .Net 4.5/4.0/3.5, BIG IP & Cisco Switches, Radius, ITIL, MOF, Remedy

Confidential, Redmond,WA

Systems Engineer

Responsibilities:

• Worked on Platform Upgrade Project includes migration of 32bit Windows 2003/IIS6 Servers to 64bit Windows 2008/IIS7.5. There are over 2000 Web and SQL Servers in Test and Production Environment, which successfully migrated within timeline
• Manage hundreds of IIS and SQL Servers including patching and software upgrades. Worked in team for replacing around 1500 windows 2003 Web servers after end of life cycle by doing End-to-End server build and deployment. Also built a clean cluster environment of 300 servers for a project called Microsoft Business Productivity Online Standard Suite. BPOS is a set of messaging and a collaboration solution hosted by Microsoft, and consists of Exchange Online, SharePoint Online, Office Live Meeting, and Office Communications Online.
• Developed Scripts to automate Build Deployment Process and maintenance work includes Security Patching, AD Queries, Password Update, and Queries/install etc.
• As part of server build verified the load balancing of the servers in the network switches, VLAN, security groups, OU’s in AD, configured and binding of the local IPs of the servers to the Virtual Public IPs, code deployment, smoke test and bring the servers to take live traffic. Also built the Windows and SQL servers using Altiris server deployment tools.
• Maintained Lab environment with physical and virtual windows 2003 and 2008 servers.
• Built, configured and maintained windows server 2008 R2 server with Hyper-v virtualization center in the LAB.
• Successfully Configure SQL 2005/2008 Servers for Production Lab environment.
• Provide technical engineering support for the implementation, integration, and evolution of complex systems architectures.
• Implement and maintain Server Management and Quick Fix Engineering (QFE) tactics.
• Provide application and service deployment and release activities in pre-prod and production environments.
• Carrying out post deployment monitoring and reporting activities.
• Provide technical expertise for resolving critical production systems issues.
• Provide systems statistical trending and analysis, server capacity and threshold testing, systems documentation maintenance.
• Communicate with the Operations staff about troubleshooting activities, documentation and incident response.
• Follow Microsoft standard operations
• Work with MS internal tools such as Octopus, Sequence Manager, along with other internal scripts used for environment deployment and maintenance.
• Task follow-up through UTS ticketing system.
• Monitored Servers performance through MOM/SCOM and third party tools like KeyNote, Gomez
• IIS Administration and troubleshooting Identifying and resolving website issues / Application support.
• System Automation With tidal Scheduler
• Troubleshooting Networking / connectivity issues.

Environment: Microsoft Windows Server 2008/2003, IIS 7.5/6.0, SQL Server 2008/2005, PowerShell, IPSec, Active Directory Services, DNS, SCOM 2007, MOM 2005, SCCM, .Net 3.5/3.0, BIG IP & Cisco Switches, Radius, ITIL, MOF, Remedy, Gomez, KeyNote

Confidential, Seattle, WA

Systems Administrator

Responsibilities:

• Installed and configured Web Servers for Development, Test, Publish and Production Environment in a Microsoft Windows 2003 environment
• Successfully setup and supported Web servers and SQL servers.
• Configuring and maintaining DNS servers for the Test and Lab domains
• Successfully Used Scripts to Install, Configure Websites and to Migrate Data within Environments.
• Successfully Installed & Configured Front Page Extensions 2002 for all Development, Test, Publish and Production Environment.
• Effectively handled Communication with Owner and Developer of the Sites during the Project.
• Successfully Coordinate Website/Application Testing with Site Owner/Developer/Application Steward.
• Configured & Monitored Logs in Entire Project for Troubleshoot and Performance.
• Configured COM+ Applications, Custom DLLs in New Web Farm Environment.
• Successfully Troubleshoot ASP & .NET Based Websites.
• Troubleshooting Microsoft Windows Server 2003 Security, IIS6, Front Page Extensions related issues on a daily basis
• Working on implementation of Microsoft Operations Manager 2005(MOM) for production servers
• Worked in a team to configure Oracle, MSXML 4.0, SQLXML 3.0, MSSOAP 2.0 and Custom Software Installation for Special Configuration required Sites/Application.
• Complete the Documentation of Entire Web Farm and Work with Developer to make the Custom Website/Application Database Accordingly.
• Successfully Analyzed & Configured Application Pools, Worker Processes, and Security Settings in Windows Server 2003/IIS6 Environment.

Environment: Microsoft Windows Server 2000/Advance Edition, Microsoft Windows Server 2003 Enterprise/ Standard edition, Active Directory Services, DNS, IIS 5.0, IIS 6.0, Front Page Extensions 2002, MSSQL 2000, MOM 2005, Outlook 2003, .NET Frame Work 1.0,1.1,2.0

Confidential, NJ

System & Network Administrator

Responsibilities:

• Installed and configured Active Directory domains, Trust relationships across forests in a Microsoft Windows 2003/2000/NT environments
• Successfully setup and supported Web servers and SQL servers.
• Configuring and maintaining DNS and DHCP servers for the Test and Lab domains
• Effectively handled client interactions
• Installing software’s using Group Policies and patch management via SUS on Windows 2003 Server
• Configured DHCP and File Server cluster setups
• Configured SMS for deployment of new software and updates to all Ellkay Servers & Client PCs
• Configured & monitored Web, SQL and File servers
• Configured MS Exchange 2000/2003 server for reporting site subscriptions.
• Troubleshooting Microsoft Exchange 2003 related issues (mailbox recovery, OWA)
• Backup and Restoring MSSQL 2000 database using native SQL backup
• Troubleshooting Microsoft Windows Server 2003 related issues on a daily basis
• Working on implementation of Microsoft Operations Manager 2005(MOM) for production servers
• Worked in a team to configure Microsoft Automated Deployment Services (ADS) to allow automated deployment of Operating systems and software via the Internet.
• Upgraded Windows 2000 Domains to Windows 2003 domains

Environment: Microsoft Windows Server 2003 Enterprise/Standard edition, Active Directory Services, IIS 6.0, MS Exchange 2003, MSSQL 2000, SMS, MOM 2005, Outlook 2003, SUS, DHCP, DNS

Confidential, GA

Customer Support & Systems Engineer

Responsibilities:

• ANSA is specializes in medical transcription, including US and offshore, combined with state-of-the-art digital, web enabled EMR technologies
• Responsibilities:
• Automated roll out using Imaging and Distribution components and tools.
• Managed customer relationship and acted as the primary point of contact for customer support incidents
• Assisted the team in testing the firewall and security patches on Windows 2003/2000/XP and Windows 98 machines
• Involved in installation, configuration and troubleshooting of Windows NT/2000/2003/XP operating systems
• Setup 802.11G networks for DSL line.
• Configuring Mail Servers, Web Servers, and FTP access and VPNs behind Windows proxy servers.
• Configuring ISA Server to provide access to Secure NAT, Firewall and Web Proxy clients
• Worked on various Anti-virus software’s like McAfee, Norton Corporate Version & AVG
• Worked on various Imaging technologies (Ghost and Drive Image)

Environment: Microsoft Windows 2003/2000 servers, Windows XP/2000 Pro/Win98 clients, Microsoft Proprietary tools to verify system vulnerabilities, Ghost Imaging Software, Power Quest Drive Image Software.

Confidential

Responsibilities:

• Installed voice/video & data connectivity to all the 32 offices in the nodal District H.Q and the 9 distant Taluka H.Q using 3662, 1751 Series Routers (Cisco), Switches, Hubs, RAD Modems, UTL Modems & Alcatel EPABX system.
• Performed VoIP implementations on Cisco Routers.
• Reconfigured equipment as required, Network installation and configuration of PC, NIC, TCP/IP, on-site Router installation and troubleshooting.
• Responsible for proactively monitoring and maintaining the extensive wide area voice and data network, supporting District and Taluka H.Q.
• Responsible for Installation of Windows NT 4.0 server with Internet Information Server 4.0, Oracle 8.0 for each individual software project and administration of the same.
• Responsible for taking backup of User Data and Restoring.
• Responsible for administration and maintenance of Microsoft Proxy Server 2.0.
• Documented the specific requirements related to users, groups, rights, permissions and policies.
• Installed and configured Apache and Tomcat on Linux 7.0
• Configured Windows NT as RAS server for mobile Internet users.
• Configured SQUID proxy for Client network/Internet access

Environment: Compaq Proliant 2500,UTL Modems, 3662, 1751 Series Routers (Cisco),Linux 7, Windows NT 4.0 Server, Workstation, Windows 95/98, MS Proxy server2.0, HP DAT and DLT drives

Confidential

Systems Engineer

Responsibilities:

• Installation of Windows NT 4.0 with hardware Raid Controllers. Installation of DNS and DHCP servers.
• Taking Regular Backups of Servers.
• Adding & removing disks on HP servers as per the User requirement
• Installation and Configuration of IIS 4.0.
• Creating trust relationship between domains as and when required.
• Configuring HP network printers
• Creating user and computer accounts on the firewall and giving access only to POP mails for some users.
• Configured Cisco 1700 Router to connect to the internet.
• Managing system security, which includes monitoring and controlling system access, maintaining password policies, assigning special privileges to selected users, and controlling file access
• Configured HP Network printers
• Configured different Testing Applications on Windows, Linux
• Creating/managing file systems on Windows and LINUX with utilities like convert file system, newfs and mounting them as per the requirements.

Environment: CISCO IOS, Red Hat Linux 6.2/7, Windows 3.1/95/98,Windows NT 4.0, Windows 2000 Advanced Server, MS Office 2000, IIS 4.0, DNS, DHCP, Network Printers & Print Servers.