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Computer Specialist Resume

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NJ

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SUMMARY

  • A Professional Helpdesk Support, with a strong background in DOD and Security.
  • Experience in the IT field ranging from Implementation to Repair.
  • Managed multiple projects from moving a department to order new equipment for the military base.

Area of Expertise

  • Thirteen years experience in the Information Technology field.
  • Installed and configured hardware and software.
  • Supported Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7, Microsoft Server 2008, Windows Office products and other common user software.
  • Experienced in troubleshooting and repair of computers.
  • Eighteen years management experience.
  • Secret Clearance

PROFESSIONAL EXPERIENCE

Computer Specialist

Confidential, NJ

Responsibilities:

  • Supported over 3000 users in multiplatform facilities.
  • Moved a unit of 25 personnel with 13 PC’s, 6 printers, and digital sender.
  • Ensured network drops were installed and activated. Set up all equipment.
  • Ensured the transition to a new facility with minimal disruption of mission and no loss of data.
  • Lead technician for installation of Common Access Cards (CAC). Handled over 31 Help Desk calls on CAC issued.
  • Assisted other team members with installation and troubleshooting issues not only in local work area but throughout the installation.
  • Modified initial instructions to reduce installation time from 30 minutes to 15 minutes.
  • Removed over 70 cases of illegal software and viruses avoiding a network issue ensuring no server downtime and little impact on the user.
  • Informed installation users through e - mail of the latest computer viruses and had users delete potential programs.
  • This prevented viruses from spreading and saving users’ time, propagation of the virus, and prevented networking and e-mail problems.
  • Upgraded over 1,000 computers to include staging, imaging, and upgrading, configuring and transferring user data successfully within four hour sessions 98 % of the time.
  • Ensured security patches and vulnerabilities were installed for assigned area and throughout installation well within allotted suspense time maintaining continued security.
  • Worked with other teams to insure computers were imagined and set up in minimal time frames and met requirements before allotted suspense times.
  • Ran a project to clean 83 PC’s in 10 hours saving the government 50 man-hours.
  • Knowledgeable in Tandberg Audio/Visual devices

Computer Specialist

Confidential, NJ

Responsibilities:

  • Supported computers, telephones, printers, and networks for Army Reserve units in 13 states.
  • Troubleshoot configured and repaired network and personal printers.
  • Imaged, configured and setup laptop, PCs and printers.
  • Configured wireless devices and connected to VPN.
  • Configured Blackberries.
  • Lead personnel for setting up Visual Teleconferencing (VTC) and teleconferencing using Tandberg and Polycom.
  • Modified phone information, reset voice mail, determined availability of phone jacks and phone numbers.
  • Created documents for wireless devices, modifying Voice Mail, VTC instructions, procedures for emergency removal of classified material, and modifying laptops.
  • Performed logistics for remote sites to include obtaining, shipping, tracking, and coordination of installation of equipment.
  • Verified operability of over 500 LAN drops in new Army Reserve center.
  • Coordinated with local and off-site personnel to ensure operability of computers, printers, phones, and networks.

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