SUMMARY OF QUALIFICATIONS

• 10 years of experience in information technology
• Ability to work independently in a fast paced high-pressure environment
• Proven commitment to excellent service and customer satisfaction
• Excellent written and communication skills
• Comprehends complex network issues
• Willingness to help other team members
• Diverse technical knowledge
• Strong communication skills
• Proficient working in WinTel production and testing environments under constantly change
• Working knowledge of SCCM/SMS products.
• Experience with Windows Server products:
• NT, 2000, 2003, 2003 R2, 2008, 2008 R2, 2012, Core Server/Powershell v1, 2 and 3, Windows 2000, XP, 7 and Windows 8.

HARDWARE EXPERIENCE

• Server platforms: Dell PowerEdge, HP Proliant, IBM as well as various Intel/AMD platforms based servers.
• Barracuda Load balancer, and spam filters. Desktop experience with Dell, HP, and IBM platforms.

Experience

Confidential

Senior Systems Administrator

• Worked within a Data center command center with Enterprise Technology Group providing support/response to monitor alarms as well as associates that experience any server based issues.
• Microsoft Server 2003 and 2008 enterprise clustered environment
• Managed client and host built on EXSi 5.1 technology. Windows Server versions included 2000, 2003r2, 2008, 2008r2.
• Setup and maintained DRS and HA environments for virtual environment.
• Provided root cause analysis.
• Used Remedy IT Management solution for handling all issues.
• Worked with HP and Dell server equipment.
• Environment called for PCI compliance and protocol to be observed and followed.
• Administration of FTP SFTP sites.
• Administration of IIS 6 and 7.

Confidential

Network Controls System Supervisor

• Work as a Systems Administrator maintaining Confidential or railway communication system servers.
• Microsoft Server 2003 and 2008 enterprise clustered environment
• Managed client and host built on EXSi 5.1 technology. Windows Server versions included 2000, 2003r2, 2008, 2008r2, and testing with 2012.
• Setup and maintained DRS and HA environments for virtual environment.
• Worked with Splunk for log capturing, alerts and dashboards which aided in troubleshooting ongoing issues and closing in on root cause.
• Administration of What's Up Gold notification server. Worked with setting up new alerts, performance, and troubleshoot false positives.
• Built Dell Servers R-610 for Data Center Production environment.
• Administrator with Altiris software used for scripting, and remote deployment.
• Performed system upgrade from Server 2003 to 2008 in production environment.
• Managed and performed testing for MS clustering service for SQL.

Confidential

Windows Systems Engineer

• Work as a Network/Server Administrator in a WinTel environment with webserver development team where the service and availability is obligatory to production within the organization.
• Worked with HP Proliant and Dell hardware troubleshooting OS and hardware issues on a daily basis.
• Managed Microsoft server platforms as well as controlling a virtual server test environment base on VMware ESXi technology. Windows Server versions included 2000, 2003r2, 2008, 2008r2, and testing with 2012.
• Research for moving to Server 2012 environment, use of core product advantages and disadvantages and development of procedures needed to make change.
• Used VMware to create needed virtual windows servers to provide multiple services in both production and testing environment which included 100 virtual server and 75 physical servers.
• Built physical servers using VMware 3.5 and 4.0. Configured and added to existing virtual infrastructure used for new virtual devices and used to transfer virtual servers to new datacenter.
• Schedule and performed moving both virtual and physical servers to new location and changed configurations needed after move.
• Researched and testing needed to update VMware infrastructure to current version and use of DR/SRM and multipath HA utilities to provide failover options.
• Testing and validation of new network hardware platforms and technologies
• Organize and plan steps for moving current datacenter equipment to a new facility
• Design Disaster Recovery Business Continuity systems, guidelines, and procedures
• Managed Exchange mail server for OWA, distribution groups, migrations from 2007 to 2010. Worked to build Powershell scripts to automate repetitive task.
• Creation of standardization documentation and procedures for security best practice
• Monitor VMware environment creating reports and reacting to needs for more server resources such as disk space, RAM, and CPU to increase production and performance.
• Monitor all aspect of network including database, servers and network services/connectivity on a 24 hour basis and respond to issues according to priority using Webwatch and syslog applications.
• IPv4 address management adding subnets for DMZ and new private networks.
• Server administration
• DNS maintenance for public and AD internal zones. Troubleshooting DNS issue via command line, maintaining MX, A and C name records.
• DHCP setup and maintenance.
• Active Directory Planning and Implementation for additional data centers.
• Group policy setup, troubleshooting and maintenance for user settings and restrictions including IE settings, Office template shares, Outlook configuration, password policy, as well as other setting to automate repetitive task.
• Print server setup and troubleshooting in production environment.
• Exchange 2007 monitoring, maintenance and tuning.
• System state, SQL, virtual server backups using backup Exec.
• NAS replication.
• Perform Memory, HDD RAID changes and fixes on hardware and virtual based servers in a production environment.
• Monitor and maintain Webwatch monitoring software for all network services.
• Compellent Storage Center Fibre Channel SAN administration adding additional storage and provisioning.
• Changed public DNS records and TTL values for moving web servers, exchange, FTP and SharePoint servers.
• Maintained Active Directory Sites and Services, AD integrated DNS zones, DHCP services, FMSO roles, AD Domains and trust, AD Site and Services, and AD Users and Computers. Used AD command line and PowerShell tools for administration as well.
• Troubleshooting and updates on IIS servers 6.0 and 7.0 to meet and improve SLA for websites.
• Managed Barracuda Spam Virus Firewall 300.
• Setup and utilized WDS for new system builds.
• Use of remote tools such as DameWare NT Utilites, RDP, SMS, MSTSC, ILO, and DRAC.
• Upgrade to windows 7 platform on desktop computers.

Confidential

Lead Technician

• Network Administration analyzing, troubleshooting and programming computer applications and systems for users and domains application issues and server problems evaluation of potential network enhancements
• Analysis of existing hardware and software implementing firewall and anti-virus systems such as Kaspersky AV
• Evaluation of potential network enhancements troubleshoot poor performance of edge devices as well and core and gateway routing equipment
• Troubleshoot poor performance of edge devices as well and core and gateway routing equipment.
• Tier 3 help for all levels of network and administrative controls
• Run system diagnostics and penetration testing using Back Track 2, Nmap, ISS Scanner, GFI and LanGuard
• Setup and maintain Dell System administrator for Server Maintenance and monitoring for Server 2000, 2003, 2003r2, 2008, 2008r2.
• Maintain SQL database.
• Perform routine maintenance on all equipment for LAN and WAN environment.
• Managed Microsoft Exchange 2007 and 2010 servers with 200 mailboxes as well as migration from local mail servers to cloud based
• Perform mailbox and database level backups and restore for Exchange servers.
• Provide and implementation scripting needed for server and user automation task.
• Use of Group Policy for desired user settings/restrictions.
• Migration of hardware based servers to Hyper-V enterprise virtual environment.
• Provided solutions to expand IPv4 usable addressing by creating superscope and migrating from a /24 private mask to a /23 bit mask.
• Worked with application team to design and creating contingency plan during new product rollouts, patching and updates for server and user applications for UAT and DEV environments.
• Planned and implemented disaster recovery solutions.

Confidential

Network Specialist

• Scope of responsibilities include Network Administrator analyzing, troubleshooting and programming computer applications and systems for users and domains application issues and server problems evaluation of potential network enhancements analysis of existing hardware and software
• Implementing firewall and anti-virus systems such as Symantec Endpoint, McAfee EPO, TrendMicro and working with ESM.
• Maintained Windows Server products ranging from Windows NT up to Server 2008
• Working with Blackberry Enterprise Server, Microsoft Exchange Management, Web filtering applications on a daily basis
• Majority clients consist of financial institutions. Prepared all systems and reports for FDIC audit compliance for several locations quarterly.
• Use of Group Policy object to aid in user/software restrictions.
• Active Directory backup and restoration. Performed several DC replacements in environment where total AD redundancy was not possible due to hardware limitations.
• Used VMware for deployment of virtual devices for email and network security.
• Update desktop systems to windows 7 environment.
• Worked to provide solutions for server updates, OS upgrades and implementation.
• Clients and environment changed daily. Worked in different settings under little or no supervision resolving issues. Server technology would range from Windows NT, 2000, 2003, 2008, 2008R2.
• Used Powershell, VB, .BAT, WMI, and other tools to automate repetitive task.
• WSUS used for server OS patch management.
• Troubleshooting patching issues with legacy equipment and applications.
• Migration of physical to virtual server with MS Hyper-V.

Confidential

IT Manager/ Programmer Analyst II

• Reported directly to the IT Director for a marine fabrication company. Maintained a medium size domain with 5 separate geographical locations, while supervising a staff of 3 as well as contract employees during physical expansions.
• Performed migration from Windows NT to Server 2003 Active Directory.
• Use of Group policy to automate restrictions, software deployment, and user settings.
• Scope of responsibilities included planning, design, and implementation of all LAN, WAN and Database solutions needed for organization
• Microsoft Exchange administration and builds ver 5.5 2007
• Use of scripting and batch files used to automate repetitive task.
• Research and planning for moving from physical to virtual platform with Hyper-V

Confidential

Owner/ Technician

• Self-employed. Obtained DBA to work in home and small business setting on desktop, server, and network connectivity issues while attending college full-time for AAS. Gained first hand entry-level knowledge and experience needed to be marketable in IT field. Worked with Windows 98, 2000, ME, XP desktop products and Server 2000, 2003 OS.