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Supervisor Systems Development Resume Profile

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Forest City, IowA

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SUMMARY Information Technology Leader with a proven track record of: Training, Establishing departmental procedures and guidelines Assessing staffing requirements Managing costs and meeting deadlines and, Motivating and managing teams to achieve desired business and performance results. Bilingual English/Spanish.

Expertise includes:

  • Recruiting
  • Mentoring
  • Project definition, planning, estimation and management
  • Systems implementation and monitoring in production
  • Performance management, budgeting and forecasting
  • Software development and testing
  • Process Improvements
  • Cost Containment

KEY ACCOMPLISHMENTS

  • Created an organized website for the WINS Production Support Team.
  • Initiated a standard front-end time reporting process.
  • Created a front-end ticket reporting tool.
  • Co-authored the Customer Information Production Support Chairman's Quality Award CQA , a 57-page document based on the Malcolm Baldrige National Quality Award Criteria for Performance Excellence. Selected to train as a CQA Examiner and participate as a CQA Examiner.
  • Established, designed and produced departmental procedures and guidelines for informational and interactive web-site which allowed information to be available to entire staff in a timely manner.
  • Drove implementation of a documentation repository ensuring accuracy and immediate availability of information.
  • Established, designed and produced department procedures and guidelines for time-entry enabling resource hour tracking and productivity measurements.
  • Recipient of a Sprint Values Excellence award for key role in establishing department procedures and guidelines for programming techniques to facilitate new-hires in quickly learning department standards.
  • Implemented and trained application turnover procedures and guidelines to ensure that new applications were documented with the information needed, from a production support perspective.
  • Implemented, designed, produced and drove department procedures and guidelines for data Integrity requests/executions which ensured proper criteria gathering.
  • Organized the Data Repository for departmental documentation, which allowed for quick and easy access to timely information.

EXPERIENCE

Confidential

Supervisor Systems Development

  • Programming Cobol, JCL, Natural. Responsible for training documentation, Product Evaluations for Example IBM Infosphere, Connections
  • Family relocated to Iowa. Decided to be a stay-at-home mom to raise daughter and contribute as a volunteer. Volunteered with Stebens Children's Theatre fundraising committee. Served with Manly Development non-profit as Secretary

Confidential

Applications Development Analyst

Responsible for: PDF Project Delivery Framework Supporting Domestic and International Core Applications including: 24x7 on call, root cause analysis, production implementations Departmental Documentation repository Statistical gathering and analysis Training staff on daily operations Cost Saving initiatives.

Confidential

Teacher: Pre-Kindergarten Bilingual and English Language Learners Responsible for: Teaching state mandated curriculum to Bilingual and English Language Learners and Tracking student progress with academics and motor skills. Fully Texas Certified via SBEC State Board of Education Certification .

Confidential

Supervisor Systems Development

Generated monthly written operational reviews for managers, directors and VPs regarding system performance metrics on the Mainframe Customer Information CI Application. Managed the High-volume Data Integrity Team. Supervised and managed short-term projects. Created System Documentation via WORD, PowerPoint and Excel. Supplied Time and Status Reports to upper-management. Managed department budget and forecast variances. Managed one-on-one coaching, mentoring and feedback sessions with direct reports. Continuously identified Issue Root Cause and implemented Irreversible Corrective Actions. Trained staff on daily operations of Customer Information system. Organized and implemented Y2K rollover procedures.

Confidential

Senior Analyst Supported Production Systems including Customer Administration CD , Contract Packaging CP , Point of Sale POS , Order Entry OE , Product Transfers PT , Sales Reporting SR , UPC UP , and Centralized Billing CB . Analyzed, designed, coded, tested and implemented functionality. Supervised and managed short-term projects. Created system and user documentation via AmiPro, Lotus 123 and Freelance Graphics.

Confidential

Software Engineer III

Led team supporting CIS Customer Information Management System Production Support. Analyzed, designed, coded, tested and implemented processed related to the FINALIST Address Standardization System. Initiated and created technical and system documentation via Word, Excel, and Freelance graphics.

Confidential

Programmer Analyst Analyzed, designed, coded, tested and implemented new and modified functionality for the District's Student System. Designed and wrote program specifications for other team members. Initiated and created system documentation.

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