Applications Analyst Desktop Engineer Systems Administrator Project Coordinator

• Desktop Virtualization Windows 7 Deployment PC/LAN Support Citrix CCA
• Dynamic IT Professional seeking a challenging opportunity that contributes to the outstanding success of the business via 15 years IT experience from various global industries

PROFESSIONAL EXPERIENCE:

Confidential

Citrix Support Contract

• Provide 2nd level support for 400 users running Windows 7 and Office 2010 in a Citrix XenDesktop and XenApp virtual environment using Confidential terminals.
• Use Active Directory to unlock accounts, reset passwords, and modify users, groups, and computers.
• Use Citrix PVS to modify images, rebuild user profiles, and use Desktop Director to manage VMs
• Reset passwords and unlock user accounts using Active Directory and proprietary software

Confidential

Help Desk Analyst Contract

• Resolved helpdesk tickets using BMC Remedy for users running Windows 7, Microsoft Office 2007, Lotus Notes 8.5, WinMagic, Blackberry / iPhone devices, Mobile Iron, and proprietary applications
• Installed WinMagic and configured VPN software on Lenovo laptops and setup HP desktops
• Installed software using Altiris and provided remote support using GoToAssist and VNC
• Reset passwords and unlocked user accounts using Active Directory and proprietary software

Confidential

Field Engineer Contract

• Troubleshoot hardware and software issues for 20,000 users at Atlanta airport and Delta Corporate
• Imaged Dell and HP laptops and desktops with Windows 7/XP using HP Radia and LDAP
• Completed IMAC installs, adds, move, changes requests and completed a PC refresh project
• Traveled to U.S. airports to setup and configure new hardware and complete small projects
• Backed up and restored data, map drives and setup network printers, and configured Outlook 2007
• Troubleshoot more complex application issues and provided documentation on resolutions

Confidential

PC Analyst Contract

• Used Microsoft SMS to manage software distribution and lookup hardware and software information
• Used Active Directory to modify user and group accounts and add/delete computers in a domain
• Imaged laptops, desktops, and Panasonic ToughBooks using MDT 2010 and Symantec Ghost
• Supported 3000 domain users running Windows XP, Office 2003, and various software applications
• Installed and configured HP network printers with static IP addresses and HP JetAdmin tool

Confidential

Infrastructure Support Analyst

• Supported 500 nurses and staff and 200 work-at-home users running Windows 7/XP
• Troubleshoot Verint call monitoring and Avaya VoIP telephonic issues in a call center environment
• Used Blackberry Enterprise Server and Exchange Server to modify blackberry and email accounts
• Setup Cisco VPN Client, RSA Secure ID, and Verizon Air Cards on Dell laptops
• Liaison for telecom support, vendors, and other IT support groups to complete IMAC requests
• Created documentation on new software and distributed to Help Desk, Trainers, and Support Staff

Confidential

Field Support Technician

• Supported users running Windows XP, Novell, Lotus Notes, and various healthcare applications
• Created and deployed images using Symantec Ghost and backed up and restored user data
• Setup and configured network printers with static ip and troubleshoot network connectivity issues
• Liaison for IT support and department managers to complete IMAC requests and small projects

Confidential

Desktop Support Analyst Contract

• Completed a PC refresh project by upgrading 5000 desktops at 15 Confidential
• Imaged 100 desktops per day using WDS, Active Directory, and Windows Server 2003
• Troubleshoot blackberry device issues and provided executive support for VPs and executives
• Supported doctors, nurses, and staff running Windows XP, Lotus Notes and EPIC software modules
• Backed up and restored data using User State Migration Tool and Winbatch scripting

Confidential

Windows Migration Consultant Contract

• Migrated 1500 Novell workstations to a Microsoft Active Directory domain environment
• Provided desktop support for users running Windows XP, Office 2003, and various Aviation software
• Backed up and restored user data, mapped drives, and configured Lotus Notes email client

Confidential

Desktop Applications Support Analyst

• Provided application support for attorneys, paralegals, and staff running various legal applications
• Installed, configured, and supported Interwoven Filesite, Desksite, Mailsite and WorkShare
• Traveled to satellite offices to complete site surveys, special projects and to provide site support
• Tested 100 applications for compatibility issues with Windows XP, Office 2003 and Interwoven
• Maintained all software licenses and provided patches, updates, and documentation from vendors
• Provided documentation for applications and processes and published information using SharePoint

Confidential

Applications Analyst

• Provided 3rd level application support 1000 users running Windows 2000 in 3 remote offices
• Upgraded Windows 95 workstations to Windows 2000 with Office 2000, and Lotus Notes
• Requested quotes, created purchase orders with management approval and ordered software and hardware such as laptops, desktops, printers as well as maintained licenses for all proprietary software
• Imaged laptops and desktops using Symantec Ghost and manually backed up and restored data
• Liaison for IBM Project Managers, Telecom Support, and department managers to complete IMAC requests and special projects