SUMMARY:

• Comprehensive knowledge of the national and international Long Distance wholesale and retail wireless and wire voice and data technologies, with strong wireless and landline telecommunications engineering experience.
• Proven track record in managing complex telecom projects.
• Strong customer service and expert interacting with different teams, customers and vendors throughout the projects.
• Extensive troubleshooting and testing skills.
• Bilingual with fluency in both Spanish and English.
• Project Management knowledge.
• Proficient using Word, Excel and Access.
• Excellent to give attention to details.
• Good experience in cost optimization and cost analysis.

SKILLS:

ALU WMS, SQL, WIPS, 5620 SAM, PMT Tool, Granit, ATM MainStreetXpress , 3600 MainStreet Bandwidth Manager, NetAnalyst, Clarify Ticket System OPS Console , SMS Craft, Circuit Vision, Reflection GUI, 8MS, Circuit Vision, MetaSolf M6, Hammer, HP Open View Network Node Manager Solaris Version 6.0, BMC Remedy Action Request System Version 5.1, PROCOM PLUS Terminal Manager, TEKNO Completion Analysis System, TEKNO s NAS Maintenance and Network Terminal 2005, INET Protocol Analyzer, Servcom Switch Provisioning Manager, IX Tools Traffic Analysis System, Secure CRT Ver. 5.1, File Transfer Protocol FTP , Telnet, SSH, GUI, , Putty, FileZilla.

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer III

• Helped to implement new procedures for the new Confidential service.
• Quality management and quality assurance throughout the project.
• Assisted in as professional advisor for rollout of the UMTS integration.
• Database maintenance and reports with SQL
• Assisted Project Managers in the process of the UMTS implementation.
• Provided the knowledge expert for the work order implementation in the WMS.
• Participated in extended conference calls with customers, teams and providers for the project implementation.
• Helped to train technicians to design NDPs from customer NDERs.
• Managed different teams for the success of the project.
• Provided upper management project progress reports.

Confidential

Network Design / Provisioning Engineer

• Integration Migration Engineer 3G/4G/UMTS/LTE
• Worked directly with customers to plan, design and test for integration and deployments of new products and features for Voice, Data and Video service for wireless technologies UTRAN and CORE Networks
• Quality management and quality assurance throughout the project.
• Optimized and migrated IuPS/IuCS services from Confidential to IP network.
• RNC, NodeBs, Toycells COWs provisioning, integration and troubleshooting.
• Responsible for incoming calls for Tire III escalation trouble tickets for the UMTS network customers.
• Created, verified and implemented scripts IMA, VCCs, T1s and VRF for New Sites, COWs and SIAD box.
• Managed different markets and teams also interacts with PMs for the completion of the UM TS and LTE networks.
• Produce and review technical design documentation for Lucent 5200, 9370, 7705 and 7750 platform.
• Provisioned Confidential networks from completed Wireless G3 network designs not limited to RNCs, NodeBs, IuR, SGSN and uMGW equipment for voice, video and data services.
• Responsible for designing Confidential project for Tire 1service providers.
• Produced Wireless network implementation and migration plans.
• Monitored and made KPI reports for customers Confidential Wireless and upper management.
• Upgraded customer networks to new releases of software and hardware.
• Evaluate customer networks 3G, 4G, LTE, and UMTS for performance, scalability, and security.
• IuPS and IuCS services turn up.
• New RNCs integration and provisioning.
• Responsible and contributed of the integration process of the Confidential Network for the G3 Service.
• Tested and supported networks in various stages of network field deployment
• Audited and assessed customers' networks.
• IP planning and distribution to majority of Alcatel/ Lucent Routers, RNCs, NodeBs, SGSN and uMGW equipment.
• Configure wireless G3 equipment and services for Alcatel-Lucent 5200, 9370.
• Produce and review technical project plans.
• Provide appropriate training and assistance to partners and customers.
• Develop and maintain strong relationships with customer's technical management and Teams.
• Develop and maintain in-depth technical and marketing knowledge of key Alcatel-Lucent ATM/Multiservice product lines.
• Responsible for the design of the LTE and UMTS technology for Tier 1 service providers. UTRAN and CORE network designs.

Confidential

Functional Project Manager / CIP / COP

• Quality management and quality assurance throughout the project.
• Perform evaluation, test and troubleshoot circuits T1, T3, OC12, OC48 with suppliers and customers before migrate the service to the MPLS network.
• Directly performed troubleshooting and coordinate the turn up of Cisco routers for the MPLS network Cisco series 1841, 2841, 3845, 7304 .
• Troubleshoot and maintain routers configuration for the successful installation of the MPLS network, proactively identify new process for better implementation and performance of each project.
• Oversee the entire project from the installation of voice, internet and data services including equipment and circuits.
• Responsible of the overall perform of the project on timely matter.
• Responsible for planning, scheduling and oversee the installation of MPLS networks for international customers.
• Interface with vendors and providers for the delivery on time of the equipment and services.

Confidential

Network Engineer IV

• Maintain and troubleshoot Nortel Switches DSM-100, DMS-250 and DMS-500 for the TDM network.
• Troubleshoot SIP Session Initiation Protocol calls over NBS Network Boarder Switch using Hummer for the SONUS Network. GSX-9000 .
• DS1, DS3 and OC12 Lab testing, evaluation and troubleshoot throughout the Confidential.
• Troubleshoot T1, T3, ETC through DACs NetAnalyst and cross connects.
• Final turn up and testing of DS1, DS3 and OC3.
• Responsible incoming calls and ticket creation, follow up, troubleshooting and closure for customer network problems.
• Troubleshot calls completion for different types of networks. TDM, SONUS, VoIP.
• Responsible for maintaining, correcting and implementing all Nortel Switches translations.
• Oversee the process of the customer satisfaction throughout initiation of a trouble until closure of trouble tickets.
• Troubleshoot translation problems throughout all switches.

Confidential

Network Engineer III

• Directly troubleshoot, configure and Lab testing DS0, T1, DS3, OC3, and OC12.
• Directly assist in the supervision and application of switch translations and provisioning for Nortel Switches DMS 250s, and DMS 300s.
• Assist to configure, monitor and troubleshoot the Bellsouth Long Distance ATM network. This include nodes, new circuits turn up T1, DS3, OC3 and signaling ATM MainStreetXpress 56020.
• Maintenance and Troubleshooting of Nortel Switches GSP, DMS 250-300
• Assist to turn up, change and implement new configuration in DACs.
• Proficient in troubleshooting CDRs and SS7 massages in both voice and signaling networks.
• Responsible for monitor and provisioning of TEKELEC STP for the SS7 network.
• Knowledge SS7 Stack protcols M2PA, M3UA and SUA .
• ATM Administrator. Provide level 2 support for ATM related issues. Job duties include provisioning and testing new circuit orders in the Tellabs 532L, 5500 and Alcatel 7470.
• Responsible for ticket creation, follow up, troubleshooting and closure for customer network problems.
• Traffic Analysis for all the International and Long Distance Bellsouth voice routes.
• Responsibilities included but were not limited to: Look for low answer seizure ratio, performed route change as necessary for increase profit and customer satisfaction ASR , look for vendors that are not performed as agreed according to the average call duration ALOC , directly assist to represent BellSouth account with client and customers.

Confidential

Network Engineer

• Responsible for Assessment and Management of Least Cost Routing in daily basis.
• Provide service support and troubleshooting for all of Confidential International Wholesale and Retail Voice and Signaling Customers.
• Remotely Manage BellSouth's International and National Points of Presence throughout Long Distance Network.
• Responsible for ticket creation, follow up, troubleshooting and closure for customer network problems.
• Provide support for wireless roaming and prepaid Services for Wireless Carriers.
• Maintenance and Troubleshooting Cisco 3660 and Cisco 2611.
• Responsible for Maintain and Administrate Remedy System Action Request System Ver 5.01