SUMMARY:

Software: Windows 2000/XP/Vista/7, HP Open View, Server 2003/2008, Active Directory, Terminal Server, MS Office 2003/2007/2010, Symantec Norton Antivirus corp, Mcafee VirusScan Enterprise, AT T VPN, Nortel VPN,TCP/IP, Citrix, McAfee, Norton Ghost, VNC, MS Outlook 2000 - 2010, Visio2000/2003, Extra X-treme, Rumba, SharePoint, Remedy, IIS, BES, VMware.

Hardware: Dell, HP, Compaq, IBM, laptops.

EXPERIENCE:

Confidential

System Administrator

• Administer desktop Active Directory environment that consists of 15000 VMware virtual machines and regular desktops and laptops in North America and off shore Windows XP, ongoing migration to Win 7 .
• Support Morgan Stanley-Smith Barney/Citigroup separation process.
• Troubleshot cross platform connectivity problems escalated by help desk and L2 support such as ability for users to connect to Citigroup, Smith Barney and Morgan Stanley resources at the same time using Citrix , RDP, VPN and Terminal Server from multiple locations utilizing for troubleshooting Citrix Delivery Service Console and VMware vSphere client.
• Connect to users' sessions remotely using VNC or Office Communicator to resolve market data applications Bloomberg Anywhere , Thomson One issues
• Creating security groups in Active Directory and permission network shares using Active Directory users and groups.
• Managing Appsense resource groups.
• Analyzing Appsense security logs to make decisions about what measures should be taken to permit/prevent users of using certain network ports or executables.
• Prepare/execute scripts for tasks automation using VB Scripts , bat files, PowerShell move users, change registry, adding users to groups, restarting multiple computers, etc .
• Grant permissions to application packages using HP Open View as well as troubleshooting those applications when they delivered to end users.
• Support VOIP Avaya IP Softphone Client.
• Communicate with end users, all levels of management, networking, packaging, security groups.
• Log problems and resolutions in tickets tracking system ServiceNow and knowledge base.
• Migrate users and resources between domains as well as supporting multi-domain environment.
• Manage/troubleshoot DNS/DHCP via VitalQIP.
• Maintaining team's SharePoint site

Confidential

Helpdesk/desktop Support Analyst Consultant

• Provided helpdesk support for all company's departments.
• Installed and upgraded software via SCCM and hardware, and peripheral devices.
• Configured laptops for network and Check Point encryption and VPN-1 client for remote connection, and conducted user training on proper usage.
• Managed Symantec Endpoint Protection and acted on alerts as directed.
• Setup and deployment of new workstations, software installations, operating system upgrades and migrations.
• Reset passwords unlock Active Directory and Check Point accounts.
• Investigated hardware-software configuration issues, new installations and network connectivity.
• Installed and supported printers on the network.

Confidential

Desktop/helpdesk level 2 support analyst Consultant

• Supported company users, including Smith Barney brokers, developers and executives, configured and troubleshoot VPN AT T, Nortel, and Juniper and Citrix clients.
• Troubleshoot remote access issues such as Safeword cards lockouts, access permissions and remote connectivity problems.
• Network accounts unlock, added users to security groups, passwords reset, joined pc's to domain in Active Directory environment.
• Created accounts for Blackberry users on BES servers and activated new devices on company network.
• Updated Blackberry policy that would allow users to install different applications on devices such as Bloomberg services.
• Blackberry devices problems resolution.

Confidential

Desktop support Engineer Consultant

• Responsible for the desktops and laptops imaging, installing applications for company users in Active Directory 2003.
• Troubleshooting applications and operating systems issues on site and remotely using Remote Desktop or VNC.
• Provided technical support to users after migration to new systems

Confidential

System Administrator Consultant

• Supported users in cross-platform SOE environment as a member of the SA team.
• Permission applications in accordance with system security and system compliance.
• Troubleshot web based Thomson Reuter's system connectivity.
• Moved users to different domains in AD forest, troubleshot user's profiles after migration.
• Responsible for network and application level 2/3 troubleshooting.
• Troubleshot terminal server issues remotely connecting to users' sessions, removing users' profiles .
• Technology request fulfillment permissions/moves/add/changes
• Install software on MS servers 2000 and 2003, desktops and laptops.

Confidential

Desktop migration Engineer Dell rollout project - Consultant

• Migrated users' data to new computers.
• Deployed new Dell laptops and workstations.
• Installed software required as directed by configuration paperwork, tested and verified system configuration, installed local and network printers, and after installation trouble tickets resolution.
• Wiped old hard drives in accordance with the DOD 5220.22-M standards.

Confidential

Network/Desktop support Engineer

• Installation and maintenance of systems hardware client systems and terminals, servers, peripherals and memory .
• Installation and maintenance of software operating systems, applications and utilities, both new and updates .
• File systems administration backup scheduling, restoring, and maintenance .
• Printer administration local and remote printing .
• Tested latest releases of the software, report problems to developers.
• Changed software and hardware configurations by users' requirements.
• Performed technical support on issues that were created as a result of migration to Windows 2000and Active Directory.

Confidential

Desktop support

• Provided desktop support for company's departments- Sales, Customer Service, Billing and Provisioning.
• Managed implementation of internal software that allows the user to track document flow, being a liaison between developers, managers and end users. Responsibilities also included testing the software for functionality, ensuring that the business requirements were met.
• Administered and configured Microsoft NT 4.0 Server.
• Installed and configured MS Exchange Server 5.5 and created users e-mail accounts.
• Tested company's products throughout its development cycle for problems troubleshoot those problems, recorded test results and tracked Incident defect reports.
• Supported company's billing system based on Visual Basic 6.0 and SQL Server 7.0, which keeps track of over 100000 customers from over 12 States.
• Installed and supported printers on a network.
• Designed and developed various reports based on the business requirements using Seagate Crystal Reports 7.0 and MS Access 2000.

Confidential

MIS Department Technician / Help Desk Support

• Logged ticket requests for service, technical service provided, or escalated service requests as needed.
• Provided in-depth technical support via phone and email instructions, using Dameware remote access to remote computers.
• Investigate hardware-software configuration issues, new installations, network connectivity or to configure peripherals.
• Assisted with setup and deployment of new workstations, software installations, and operating system upgrades.
• Added new user profiles for multi-user workstations.
• Reset passwords, unlocked accounts, and set access permissions using User Manager.
• Performed field service tasks as assigned.
• Provided 24-7 on-call assistance using pcAnywhere

Customer Service Representative

• Communicated with customers by phone or in person and received orders for installation, activation, termination, or change in services.
• Adjusted complaints concerning billing or service rendered, referring complaints of service for investigation