SUMMARY:

• Certified IT Professional with over 5 years' experience analyzing, designing, implementing and supporting technology solutions.
• Experience with Microsoft Server configuration, active directory, group policies, network design and management, system/network security, backup/recovery, software testing, desktop imaging and remote connectivity.
• 5 years of work experience in diverse IT roles.
• Highly skilled in responding to tickets generated by users in a timely manner.
• Demonstrated ability to diagnose and fix problems of operating systems and servers.
• Track record of working with end users and providing Tier 2 and Tier 3 support network support.
• Hands-on experience in responding, tracking, and following up to phone, emails and end-user requests for support.

IT SKILLS:

• Windows XP, 7, 8
• MS Outlook email
• Handhelds, Laptops, Desktops
• Peripherals
• Application Support
• VPN
• Printer troubleshooting
• Network Connectivity
• MS Office
• Cisco
• VOIP
• Lync

EXPERIENCE:

Confidential

IT Service Analyst

• Assist end users in troubleshooting and resolving IT issues
• Sent tickets to appropriate departments utilizing ticket tracking system Remedy Force
• Solve major workstation-related issues
• Perform server and data migration to new hardware Windows
• Migrating Nexus Servers, scanners,and printers to users, executives and branches
• Rollouts of new machines when needed using Lenovo laptops and desktops
• Configure SCCM 2012, Jack Henry, Fiserv apps, Outlook Office 2010, Symantec, and End Point Protection
• Work with SCCM/Active Directory and RSA Security Console install Cisco Any Connect
• Remote desktop assistance using the admin tools: Chris Control, Dame Ware, Remote Desktop, Services Admin Console
• Deploy and reimage Windows laptops and desktops
• Remove malware, viruses/Trojans, create mailboxes for users using Microsoft Exchange Server Implemented and manage secure network links through Group Policy VPN and Site-to-Site VPN and firewall control
• Log create tickets in the Remedy Force Manages and monitors all networked devices including telephony systems, receives calls and either corrects equipment problem or directs resolution. Investigates and resolves user software and
• Maintain documentation of client/software issues Provided Cisco Voice and Unified Communications Call Manager Administration
• Manage Jack Henry applications, Citrix, and Fiserv, Serviced Cisco VoIP voice systems, gateways and protocols, as well as, data center cabling infrastructure for Fiber/Copper wiring runs
• Manage Enterprise applications, Image Center, Synergy, Baker Hill, and Encompass, Air watch VLAN, DHCP for remote switches routers
• Configured wireless LAN WLAN controller build outs, TFTP configuration setups via graphical user
• Troubleshoot Outlook/Office365 and provide users with multiple domain accounts
• Provide users with RSA Secure ID and VPN Access
• Assist in deploying images to workstations using Fog Cloning Solutions and Clonezilla
• Manage Active Directory user accounts in cross domains environment
• Provide users with Cisco VOIP phones using 3rd party providers: Presidio Pangea, Alliance Cablevision, and Verizon
• Knowledge in Cisco Unified Communications Administration, and Telcom

Confidential

Systems Administrator

• Configure IP Phones and VPN,
• Experience with Avaya Phone System Cisco.
• VMware Installing And Preparing VMware Servers
• Windows XP, Vista, 7 8
• Configure network and cameras.
• Install and configure network printers
• Configure DVR camera systems.
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other infrastructure services.
• Trust relationships setup, DC promo and decommission of AD.
• Install Routers, Switches and Firewalls.
• Highly motivated systems administrator offering hands-on experience in a Windows environment.
• Monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
• Able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.
• LAN/WAN/NOC Administration
• Technical Support
• Database Design Management
• Systems Installation, Configuration Upgrading
• Workflow Planning
• Training Mentoring
• Administration of Windows 2003 and 2008 Servers.
• Implementation of changes on production servers in a large Web Center environment.
• Build servers for production and test environments following strict build procedures.
• Assist in troubleshooting production issues with members of other teams within IT.
• Troubleshoot server hardware issues and work with service providers to facilitate repairs.
• Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and automation.
• Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware inventory control in ticketing system.
• Troubleshoot server hardware and software issues and escalate accordingly.
• Assist as part of a team in building and managing lab environments with complex settings, configurations, topologies and equipment including servers and various network elements.
• Network troubleshooting in complex environments, VLAN configurations, port trunking.
• Updates, patching and software installations via group policies GPO
• VMware mixed mode support environment customer test environment.
• Managed the Help desk Desktop Support team which supported Windows XP, Vista, Windows 7 And Windows 8 along with the MS-Office including mail services.
• Investigated new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures.