Objectives

To secure a position where I can utilize my technology, troubleshooting, organization, documentation, and communication skills in an environment with the potential to excel.

Experience

Confidential

Temp position at ABC Financial

• Setting up zero clients and laptops and imaging machines using Microsoft System Center 2012 R2
• Helpdesk support, utilizing Microsoft Dynamics CRM Customer Relations Management
• Temporary position helping distribute new equipment to new users as a temporary project for some new companies they acquired.

Confidential

Electronic Communications Specialist

• Supporting Exchange 2010 and migrating the company to Exchange 2013.
• Support of OWA/Outlook for end users.
• Support of Lync 2013.
• Support of HyperV machines
• Support of eCopy Faxing/Scanning solution for entire company
• Support of FaxPress software. Assisting with user account creation
• Responsible for creating and saving monthly HIPAA reports
• Support of Active Administrator Quest Software , a tool that monitors Active Directory
• Responsible for creation and maintenance of Group Policy for the company
• Use of tools such as SpamSoap, Barracuda, and ZL Technologies.
• Responsible for documentation of all procedures for our department.
• Use of Bomgar to remotely support users/eCopy systems.
• Responsible for patches/rollups for Exchange, Active Administrator, FaxPress, Spotlight on Exchange, Spotlight on Active Administrator. Working weekends to perform updates to systems.
• Confidential

Consultant

Supported a variety of clients via ticketing management software Connectwise and Labtech, including several banks and other clients with various applications, troubleshooting technical issues, creating and deleting accounts, unlocking accounts, supporting various issues, such as phone, printer, pc issues, along with support for all various applications including, but not limited to: Office 2010 Professional Plus, Windows 7 Professional, Windows Server 2008 and 2012, SharePoint Server 2010, FIS Document Manager, iAquire, Lending Cycle, Precision, ADP, Card Wizard, Card Source, Cisco Call Manager, Barracuda Spam Filter, Websense, Shazam, Prosign, SQL Server, ShadowProtect, Solarwinds software.

Confidential

Project Manager/Technology Administrator

• Responsibilities include Tier II support, systems administration 2003 Servers, over 150 users
• Exchange 2003 Server administration and support email forwarding, password reset, account lockouts
• Audio/Video editing and conversion software and equipment MAC Leopard, Lion, Mountain Lion OS using Autodesk Cleaner, DVD Studio Pro, IMovie HD, and Final Cut Pro.
• Responsible for all user account issues such as password resets, account lockouts, e-mail problems, and hardware/software problems.
• Designed and created SharePoint Server 2007 Company Intranet for central communication and sharing of data.
• Responsible for recording/video-taping special events and public programs
• Responsible for creating DVDs of videos, editing and adding special effects
• Responsible for all Computer Equipment inventory and software licensing
• Responsible for creating and updating IT Department policies in compliance with state and federal policies, standards, and best practices.
• Support Mac/Windows environment with use of VirtualBox
• Responsible for Equipment check-out and set up of equipment for programs/presentations/classes
• Maintain Toshiba MFP, which includes troubleshooting, communicating with vendor, and adding/removing user profiles for scan-to-email and adding additional features.
• HTML/XML/website design for ITunes Podcast site

Confidential

Contract Network Administrator

• Responsibilities include Tier II support, systems administration 2003 Servers, over 250 users, Exchange 2003 Server ,
• Use of Remedy ticket support application
• N-Star Door Alarm System
• Honeywell Surveillance System
• Managed 5 locations Little Rock 4th Street, Shackleford, Jacksonville, North Little Rock and Gill Street locations
• Performed all duties in regards to network administration, including but not limited to E-mail support, password resets, account lockouts, server management, monitoring of server performance, creating reports based on server performance, ordering computer equipment, communicating with hardware and software vendors, supporting call center message boards, supporting all call center users with pc/printer issues and account issues.
• Analyzed Risks, including security risks pertaining to network security and physical security.
• Analyzed compliance with software licensing, compliance with state policies, standards, and best practices.

Confidential

System Analyst Programmer

• Supported internal and external customer applications
• Maintained clients computer software operating environments
• Forecasted software needs, coordinated installments, and managed the software
• Planned, Coordinated, and installed and in some cases administered new software packages, products, and upgrades
• Began reconstruction of team website, organizing and updating documents, planned new design
• Tracked developer code fixes using Source Forge
• Performed software testing to ensure associates have a satisfactory software operating environment
• Performed troubleshooting and remediated software applications and/or operating systems errors for new and existing software packages
• Made changes relating to performance, tuning, and other modifications to present system and maintained current software and products by ensuring system availability and performance in accordance with service agreements
• Used a variety of customized Linux-based programs to recreate original problems
• Used various tools to access servers to retrieve job logs Oracle and SQL clients
• Rotated On-Call, carrying pager for 7 days and responding to various issues
• Utilized tools to view processes, flows web-based GUIs to cycle and monitor servers

Confidential

Contracted Network Administrator Consultant Summer

• Analyzed and designed network for new office location for 35 users
• Determined hardware/software requirements and worked with vendors to obtain best possible deal including support and warranties
• Worked with external entities to create inter-connectivity between various outside networks
• Set up Active Directory tree structure Windows Server 2003 , and set up all users
• Set up Exchange mailboxes for all users and worked with end users to ensure they utilized them properly
• Implemented all workstations on network with custom configuration
• Created Ghost images of custom workstation configurations
• Documented all aspects of network design, as well as hardware inventories, and software licenses
• Created office Intranet using IIS
• Provided input for computer use policy an employee handbook
• Monitored server performance, logs, and daily backups
• Assisted end users with technical support remotely when possible for password resets, printer issues, security and permission issues, and other software or hardware problems
• Analyzed Risks, including security risks pertaining to network security and physical security.
• Analyzed compliance with software licensing, compliance with state policies, standards, and best practices.

Confidential

Systems Communications Manager-

• Officer/Administrative Assistant I
• Provided technical support for 1100 users in one position, and 25 in the other
• Assisted in network administration for NT and Windows Server 2003 AD domains
• Did troubleshooting on network problems and worked with network administrators to resolve
• Responsible for workstations and peripherals updating, software configuration, and hardware repair
• Created custom workstation images and maintained integrity
• Worked with all vendors on warranties and software licenses, and equipment purchases
• Performed workstation audits for unauthorized software from the computer usage policy
• Recommended new hardware/software to IT Manager, as well as procedural changes and implementations
• Worked with Purchasing on new IT acquisitions and tracking of all hardware/software
• Worked with DIS Department of Information Systems on outages, mailbox management, and network related problems
• Provided training to end users, as well as producing training media for each position
• Worked with central office IT group on technical related problems
• Maintained and updated detailed information in the agency's eOMIS Offender Management System for clients entering into the Drug Court Program
• Worked with the Prosecuting Attorney's Office
• Attended Circuit/Drug Court and maintained Drug Court docket
• Created databases and maintained inventory of computer equipment, weapons and safety vests, and vehicles for Area 3 for 7 counties
• Analyzed Risks, including security risks pertaining to network security and physical security.
• Analyzed compliance with software licensing, compliance with state policies, standards, and best practices.
• HTML/website design from company intranet/SharePoint Services

Skills

• Over years 10 experience in the Information Technology profession
• Microsoft Windows Server 2003/2000/NT configuration and support DNS, WINS, DHCP Active Directory Exchange Server 5.5/2003
• Network infrastructure configuration, design and support
• CISCO Routing and Switching configuration and support
• Experience with web design using Dreamweaver MX 2004, NVU and Adobe Photoshop
• Experience in various remote access software such as WebEx, VNC, EBlvd, Remote Desktop
• Experience with VMWare and Microsoft Virtual PC, setting up virtual servers/workstations for test environment, as well as maintaining some virtual servers in various settings.

Technical Skills Summary

• Microsoft Server 2012/2008/2003/2000/NT 4.0, Linux Red Hat 9, SUSE 10, Fedora Core 4, Mandrake 10, Live versions of Linux Puppy Linux, DSL Novell Netware 6.5
• Microsoft Exchange Server 2003, 2007, 2010, 2013
• Basic Website Development with Dreamweaver MX 2004, Creative Suites 5, NVU, FrontPage,
• Symantec Ghost Enterprise, Microsoft Office 2000/2003/2007/2010, Office 365, Microsoft Windows 8/7/Vista/XP/2000/98, SharePoint Server 2003 and 2007, SharePoint Services 3.0, SharePoint 2010
• Lync 2010 and Lync 2013
• Service Desk, Remedy Ticket Application, Digital Measures Analyzing Tools,
• Mac OSX Snow Leopard, OSX Lion, Lion Server, Mavericks, Keynote
• Support of VirtualBox virtual machines, Hyper-V, VMWare
• Mobile Device support including: Tablet and iPad support, Blackberry, iPhone, Windows Mobile 6.0 support, Android phone support.
• Google Apps for Education including Chat, Documents, Sites, Postini Services.
• OpenText FaxPress, Active Administrator 6.6, Active Administrator 7.0, Spotlight on Exchange, Spotlight on Active Directory
• Virus removal, Hardware and Software installation and repair of Dell and HP laptops, Apple MacBook Pro and Apple iMac computers.
• Networking: CISCO Routers Switches, Terminal Services. Firewall set up Firebox, WatchDog SpamSoap, Barracuda Firewalls.
• Technologies and Protocols: DSL, T1, LDAP, PPP, L2TP, PPTP, CHAP, SSL, FTP, DHCP, WINS, DNS, TCP IP, RIP, IGRP, EIGRP, TCP, IPSec, SSL, NAT, POP3, NetBEUI, and Telnet.