Qualifications:

• Over 15 years of progressive IT Experience
• Resourceful in solving problems and maximizing resources
• Ability to work as a team and lead by example
• Unquestioned work ethic and desire to complete tasks done right the first time
• Ability to lead an direct a team of diverse engineers
• Responsible, efficient, innovative
• Highly reliable self-starter can be counted on to complete assignments
• Ability to elicit confidence and build rapport

Technologies:

TCP/IP, IPSec, VPN solutions, BGPv4, spanning tree, Ethernet 10/100/1000 , OC3/12/48 , frame relay, MPLS, leased lines and provisioning, copper and fiber physical cabling, NAT, Checkpoint Firewalls, Cisco Networking, 802.11 Wireless, DNS, DHCP, Active Directory

Work Experience:

Team Lead

• Manage a global Cisco network, utilizing BGP, EIGRP, and HSRP with automatic VPN Failover
• Managed a team of 6 engineers
• Estimated new projects, assigned resources, and participated on engineering calls/sessions
• Supported Co-Location Datacenter with DR backup that supported real-time replication between sites
• Participated on a rolling on-call rotation
• Single point of contact for escalation issues

Sr. Manager, Network Services

Manager, Network Services

Network Engineer

• Manage a global Cisco network, utilizing BGP, EIGRP, Wireless, and HSRP
• Developed and implemented Security Awareness Training for 1100 associates
• Responsible for Global PCI Compliance, quarterly scans, and annual Self-Assessment Documentation
• Manage department budget with goals tied to yearly objectives
• Provided support for Riverbed WAN Accelerators at the hub MPLS sites
• Traveled to Shanghai, Singapore and Malaysia to install a new PBX
• Developed and implemented data center policies and procedures
• Create and Maintain accurate system and network documentation
• Provide 24/7/365 coverage for Enterprise Data Center
• Trained staff on new features for phones, conference calls, and video conferencing
• Effectively manage helpdesk queue to ensure SLA's are met
• Provide feedback for my direct reports in the form of corrective action, process improvement, and positive reinforcement
• Manage monthly telecommunications billing to ensure accuracy
• Participate in Cost Savings meetings each year to ensure that IT is being used as efficiently and effectively as possible

Confidential

Adjunct Professor

• Teach pre-approved, pre-qualified online classes
• IT/284 Enterprise Computer Support
• IT/206 Enterprise Application Support
• Guide and direct students on education decisions and provide feedback on graded assignments
• Maintain accurate grading scale for students
• Adhere to faculty and student code of ethics

Confidential

Global Data Consultants

• Provide coverage for a 3 month contract while a permanent employee was hired
• Maintain technical staff by participating in recruiting, selecting, orienting and training employees
• Monitor employee performance by coaching, counseling and disciplining employees planning, monitoring and appraising job results
• Achieve financial objectives by assisting in the preparation of the Information Technology annual budget scheduling expenditures analyzing variances initiating corrective actions
• Analyze current business processes and procedures for best practices
• Development and implementation of data center policies and procedures
• Serve as the interface for Vendor Relationships
• Provide leadership for all associates within IT
• Outline tasks for permanent IT Director
• Assist with the interview process for new IT Director

Confidential

IT Manager

• Define user information requirements by conferring with users and studying user functions
• Monitor employee performance by coaching, counseling and disciplining employees planning, monitoring and appraising job results
• Solve user information requirements by developing information procedures
• Improve service by evaluating system results with users
• Manage department budget
• Senior Cisco network engineer responsible for break/fix and engineering new solutions
• Management of a technical staff with responsibilities for support and operations of a data center, Cisco voice and data networks, and Windows workstations
• Development and implementation of data center policies and procedures
• Maintain technical staff by participating in recruiting, selecting, orienting and training employees
• Successful implementation of Exchange 2007 from Exchange 2000
• Performed successful migration to Cisco routers and switches from HP Procurve
• Participate in SOX 404 audit procedures and annual audits by the OCC
• Adhere to all compliance requirements for financial sectors
• Author and deliver performance reviews to employees
• Assisted vendors with enterprise deployment of a new phone system with voicemail
• Point of contact for all Telecommunications orders and cancellations
• Responsible for training of new employees and ongoing training for new employees

Confidential

Global Data Consultants

Network Engineer

• Supported over 28 clients with varying IT needs
• Served as a senior member of a 7 member team
• Serve as a Project Manager for Cisco Network Engineering, and Windows Server Administration
• Handle a wide variety of tasks from network engineering to application support for the end users
• Prioritize and schedule appointments on a daily basis
• Help to increase network security and awareness
• Recommend new hardware and software to clients
• Serve as the technical resource for many sales calls
• Negotiate new contracts for existing and potential clients
• Implement monitoring and hardening of existing systems
• Provide network/ISP support with various vendors Comcast, AT T, Sprint/Embarq
• Provide updated system and network documentation
• Serve as a technical resource for hosted web sites
• Serve as a technical resource for hosted email
• Responsible for maintaining accurate time keeping and billing practices

Confidential

Network Engineer

Wintel Engineer

PC Support Analyst

• Progressive experience starting with PC Support, migrating to Server Support, then Network Engineering
• Completed Global Active Directory Migration
• Completed Global roll out of McAfee Antivirus with EPO Management
• Participated on a regular on-call rotation for several teams
• Responsible for Global AD, DNS, WINS, DHCP and Commvault Galaxy Backups