SUMMARY

• Around 9 years of IT experience in Release Management, Windows Admin, Server Support and Technical Support Specialist roles.
• Ability to maintain automated builds, tests, and staging environments.
• Knowledge of Microsoft technologies (.Net/C#, Visual Studio, TFS 2013, Solution and project file organization, cross - solution dependency management)
• Effective understanding of branching and merging strategies
• Experience in designing, building, and maintaining a PRODUCTION build, continuous integration, and continuous deployment system for a large software developed in .Net/C#.
• Collaborate with Engineering, QA, and Systems Administration teams to effectively manage application code
• Willing and able to learn; able to pick up new information, systems and procedures quickly
• Optimized to reduce complexity and assist development, QA and engineering teams with utilizing automation, Source Control to decrease their time to value & warranty support work. Experience in configuration management of SAP Crystal Reports, UC4 Automation, Rightfax, IBM Filenet, IBM Capture Pro, FOIAXperess.
• Software Configuration Management (SCM) and Windows 2008 R2 experience with IIS and TFS management, including build structure architecture (element level, product level, compiling and building)
• Experience with Scripting and Automation in Powershell.
• Software Expertise in DOS 5.0 to 6.11, Windows NT/2000/XP/Vista/Windows 7/Windows 8.1; MS-Exchange ; Windows Server 2008 and 2012 installations and maintenance, conversions to and from, and maintenance of servers; SQL server 2008 and 2012 installation, maintenance; Active Directory maintenance, and upkeep; Microsoft Exchange Server; Internet Explorer; Norton \ Symantec Ghost, McAfee, Kaspersky, and Symantec Antivirus; Backup Executive; Active Sync installs and maintenance
• Experience with the following Networks: TCP/IP, IPX/SPX, Ethernet, Token Ring, Cisco VPN, Optical Fiber, DHCP, DNS, WINS, and IIS
• Experience with HP - Virtual Connect and F5 Load Balancing
• Experience in operating system platforms including Windows Server 2008/2012, Windows 7/8.
• Excellent communication (verbal and written), organizational and time-management skills developed through years of work experience
• Proven troubleshooting, problem solving & root cause analysis skills.
• Ability to handle multiple deadlines and prioritize workload, to support multiple programs - Self-starter, team player.
• Result driven, dedicated, resourceful, responsible, positive, dexterous, adaptable, self-motivated, competent and amiable

PROFESSIONAL EXPERIENCE

Confidential

Release & Build Engineer

Responsibilities:

• Installed, maintained and supported multi-OS environment including Redhat Linux and Windows servers R2.
• Delivered Software patches and hot fixes to server side software’s to fix critical software bugs.
• Involved in Proactive monitoring of Physical and Virtual Servers with respect to health and performance to ensure high availability and stability of DEO Connect Application.
• Administer Microsoft Team Foundation Server (TFS) 2013 and IIS Application & Web Servers.
• Facilitate resolution of issues during deployment and escalate issues where necessary.
• Managed user accounts using Windows Active Directory, tasks such as managing user groups, providing L1 support, auditing user roles and their privileges.
• Involved in incident and problem management using HP- ALM suite. Create and maintain Release Notes.
• Planned, coordinated and implemented Infrastructure related Change Management activities.
• Provided PRODUCTION and on call support on rotation basis, supporting all environments in the DEO Connect Infrastructure ranging from Development, Testing, Performance and Production.
• Actively involved in all Release Management Activities of building binaries for critical Application code deployments in Connect Application.
• Apart from code, managed deployment ofHP-Extreme, SAP Crystal Reports, UC4 batch scheduler, IBM Filenet components.
• Managed build release management of more than 10 environments including Production.
• Automation of Deployment Scripts using PsExec and PowerShell scripts.
• Generated and provided various critical reports as part of Operations and Maintenance Activity.
• Worked with vendors to resolve server side software issues, and test possible solutions and implement solutions in various Infrastructure Environments.
• Coordination with Configuration Management to ensure that all applicable environment issues are resolved in advance of production implementation.
• Trained DEO Personnel in Release Management and Monitoring Activities.
• Operational and Troubleshooting Knowledge of IBM Capture Pro Professional Ver. 5.2
• Operational and Functional knowledge of FOIAXpress.
• Firmware upgrade of Fax Gateways. Experience in troubleshooting of Fax systems.

Confidential, New York

Sr. Build and Release Engineer

Responsibilities:

• Held overall responsibility of coordination of implementations of software builds and releases.
• Experience in performing Administration for Microsoft IIS App Web Servers hosted in Windows 20008- 2012 Environments.
• Experience in Standard/Advanced Server, Windows 2008 R2, Standard/Enterprise Server and Windows 2012 Standard/Enterprise Server
• Hands-on experience with Server/PC hardware integration, Network monitoring, troubleshooting
• Advanced knowledge of Installation and configuration of multi-user operating systems.
• Senior Release Management experience in Installation, Deployment, Configuration and Maintenance of Builds based on .Net Framework.
• Installation and provisioning of Windows 2012 Servers.
• Experience in HP Onboard Administrator.
• Experience in delivering software, software updates, patches, Hot fixes.
• Building new Physical & Virtual server’s builds based on customer requirement. Performed multiple Physical to Virtual (P2V) migrations
• Providing comprehensive documentation for system builds/Change Implementations
• Incident and problem management using HP - ALM problem management Suite.
• Create, Modify existing deployment Scripts to meet new requirements in PowerShell and PsExec.
• Installation and maintaining of systems Infrastructure consisting of Windows 2008 Servers.
• Responsible for the installation, configuration, maintenance and integrity of operating system hardware and software.
• Administer the source code management system (branching, tagging, etc.)
• Perform software installations and upgrades to operating systems and layered software packages.
• Customize Microsoft TFS workflows, and reports.
• Managing user groups and auditing the user permissions on departmental directories.
• Performing backing up and restoring operations using Unitrends Application.
• Maintained build/tools documentation (both user and admin docs)
• Recommended, designed, and implement improvements to the build environment
• Facilitated release planning meetings to construct efficient releases that reflect demand and capacity
• Proactive Monitoring using HP Monitoring Suite, Proficient in Site-Scope.
• Planning, coordinating and implementation of Data Centre Hardware refresh Project.
• Identified and fixed any build and configuration management (CM) issues as well as administer software development related tools
• Deploying Windows 2008 virtual machines from templates.
• Responsible for remediation of the issues identified by an internal Audit.
• Prioritize and schedule work according to the risk level of the audit issues.
• Planning, coordinating and implementing the remediation of Audit issues by discussing with Business owners/Application Owners/Business Contacts/Application Contacts and help them understand the underlying issues with respective applications/FSS referenced by the Internal Audit.
• Packaging and delivering software, software updates, patches, hot fixes using SMS 2003/SCCM 2007.
• Running server inventory and audit reports
• Involved in new Projects for Server Builds and managing it within time line.
• Troubleshooting and root-cause analysis of production incidents/problems.
• Support environments such as testing, demo, development, implementation, Production support and on call support on a rotation basis
• Strong communication and people skills, both written and verbal. Able to assess and resolve client issues quickly. A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure.
• Managed Users account using Windows Active Directory, to complete tasks such as password resets, account unlocks and network drive access permission
• Configured MS outlook 2010 as per user’s requirement using Microsoft Exchange servers 2003.
• Deployment of .NET applications on IIS 7 Application Servers
• Configured FileNet Capture steps FullText OCR, Assembly, Indexing, Auto indexing & Commit. Configured theCapture Pathand scheduling the polling.
• Worked extensively in FileNet P8 3.x/FileNet 4.0 Platform.
• Worked on general FileNet P8 Admin activities.
• Worked on P8Application engine, Process engine & Content engine, P8 Workplace,FileNet Enterprise Manager, Process Designer, Process Administrator, Process Analyzer, Component Manager, Web Services, Image Services, Content Services, IDM Desktop, CFS-IS connector, Records Crawler, E-mail Manager.
• Configure and set up virtual machines

Confidential, Mississippi

Configuration & Release Engineer

Responsibilities:

• Created Builds and deployed builds to different environments based on requests.
• Provided technical support to developers with configuration issues
• Released work item management, timelines, test plans and other documentation artifacts.
• Worked in defining various branching, Labeling and merging strategies.
• Designed and documented Project configuration management and Release Processes.
• Generated SW metrics (warnings, lines of code, memory foot print, etc)
• Automated tasks and processes through PowerShell scripts, implementing branching models, implementing Build/Release solutions.
• Managed Users account using Windows Active Directory, to complete tasks such as password resets, account unlocks and network drive access permission
• Administered Microsoft Team Foundation Server (TFS) 2010.
• Developed and supported the Software Release Management and procedures using agile/scrum.
• Documented detailed build configuration, Build procedures and changed the history for releases
• Drove teams to release completion by providing guidance on the Agile SDLC process, enabling teams to make forward progress by removing program obstacles, informing teams of program updates and/or changes, and providing leadership on requirements management
• Identify Configuration Items (CI) and document their characteristics. After every deployment, delivered the Release notes.
• Build and deployed .NET application in IIS Servers using PowerShell scripts.
• Coordinated Application release with developer, DBA, QA and project management teams.
• Lead daily release review meetings where project teams reported on the status of their releases
• Provided clear, detailed and accurate weekly project status reports and presented to stakeholders and executive teams
• Provided support in migration server to virtual server
• Cultivated problem solving skills by managing client, complains or queries

Confidential, Mississippi

Windows System Admin

Responsibilities:

• Configured MS outlook 2007 as per user’s requirement using Microsoft Exchange servers 2007
• Support over 400 remotes users through the Dell Ever Dream software and Go to Meeting software
• Managed VPN tokens assigned to clients and assigned PIN numbers and test VPN tokens (fob key and soft token)
• Administered VMware ESX 5.0
• Experience in performing Administration for Microsoft Windows 2000 Standard/Advanced Server, Windows 2003 Standard/Enterprise Server and Windows 2008 Standard/Enterprise Server
• Hands-on experience with Server/PC hardware integration, Network monitoring, troubleshooting
• Advanced knowledge of Installation and configuration of multi-user operating systems.
• Senior System Administrator experience in Installation, Deployment, Configuration and Maintenance of Windows 2003/2008
• Installation and provisioning of Windows 2012 Servers.
• Experience in HP Onboard Administrator.
• Handled Refresh projects throughout the Toronto Community Care Access Centre
• Maintained off lease equipment and new lease equipment inventory
• Imaged new PC’s and laptops using template and updating them with any required software’s
• Troubleshoot user profile and application issues
• Received new PC hardware into inventory and maintained inventory information in the centralized database system (Dell - Ever Dream)
• Helped Education team support webinars and setup/support multi-point audio & video conferences

Confidential, New York

PC Technician Encryption Project

Responsibilities:

• Supported approx. 1,100 users at Princess Margaret Hospital, Toronto General Hospital, Toronto Western Hospital and Toronto Community Care Access Center
• Performed location wise inventory; maintaining and updating inventory
• Scheduled appointments with the users using Outlook
• Encrypted the hard drive and verifying report on encryption server
• Replaced hard drive, reimaging and reconfiguring it with encryption, in case of encryption failure
• Transferred users data and configure users profiles
• Worked under a tight deadline to complete project on time
• Provided clear, detailed and accurate project status reports

Confidential, New York

Desktop Support/PC Technician

Responsibilities:

• Provided Desk side support using ticketing system which consisted of trouble shooting application issues, reinstalling apps, Win XP errors, determining hardware failures and general questions from the users
• Installed new machines for users, backed up user’s data, restored the data in the new machines, configured the machine and tested it to verify all applications
• As the team lead for the C-5 Tablets project, delegated assigned tasks to other members of the team and handled any ongoing issues
• Configured and deployed C-5 Tablets throughout SEHC, Ontario, with User fingerprints in Biometrics Tablets for strong security login
• Maintained users biometrics in Active Directory
• Added hostnames to Active Directory moved them to the proper OU’s and added policies to the hostnames, Unlock User account, Reset Password for User.
• Received and maintained inventory of all hardware from third party vendors and provided asset management services
• Developed business critical XP image used in production critical area’s throughout SEHC, Ontario
• Managed two ticketing queues for day to day tickets, updated asset management of old and new devices
• Provided issue resolution after-hours and weekends as needed, both onsite & remotely using RDP and Go to meeting

Confidential, Ohio

Network Analyst

Responsibilities:

• Supported approximately 1,500 clients at Johnson & Johnson Medical Products Markham, McNeil and Janssen Ortho in Scarborough
• Worked on various projects such as moving critical equipment and departments to newly constructed areas, as well as PC/Laptop refresh rollouts throughout J & J Medical
• Handled trouble shooting projects for Windows OS problems, MS Office issues and various custom application issues
• Created problem reports with root cause analysis
• Upgraded clients to new PC’s or laptops, backed up Clients data, restored data after deploying PC or laptop and configured as per clients specifications
• Deployed, activated and replaced Blackberry’s for various clients
• Managed two ticketing queues using Remedy for day to day tickets; Updated asset information of old and new devices through excel spreadsheets
• Managed VPN tokens assigned to clients and assigned PIN numbers and test VPN tokens
• Cultivated LAN/ WAN /Mainframe connectivity and remote connectivity via VPN software
• Provided issue resolution after-hours and weekends as needed, both onsite & remotely using RDP