Executive Summary

• I own over 18 years of IT experience practicing metrics driven program management, converting challenges into opportunities and ensuring business continuity. I specialize in account, portfolio, and client relationship management in the Application development and Infrastructure space for large corporations.
• Currently I head the Global Competency Center in a leading staffing company managing global multi-site operations with an year over year budget of 5 M. Responsible for managing and maintaining 40 large complex integration applications.
• My experience includes working in an Onsite-Offshore model, as a Client Engagement Manager with a leading aircraft engine manufacturer based out of Hartford, CT. I was managing a portfolio of strategic development and implementation projects for their Sales, Distribution, Global Purchasing, Aftermarket and Supply Chain.
• My domain expertise includes Manufacturing, Insurance, HR, Banking, Pharmaceuticals, Health Care, Manufacturing and e-Commerce industry.
• I possess strong analytical, portfolio/program/project management, communication and negotiation skills bundled with excellent leadership qualities managing diverse, multidisciplinary resource teams. Excellent understanding and working knowledge in SDLC processes, waterfall and agile development methodologies and quality methodologies.

Confidential

Confidential center unit consist of applications on Integration platform using BizTalk server and Salesforce. There are 40 applications ranging in size and audience, from single department, to Corporate / Customer wide Global solutions. Applications include KSN System used to manage recruitment and on-boarding activities , Candidate Experience and Supplier Management System.

• Currently working as 'Manager - Global Integration Competency Center' leading global multi-site operations.
• Managing Portfolio/program of Integration projects that include conversion of US PR payroll project PeopleSoft HCM and financials from legacy Mainframe.
• Championed the roadmap for P2V of Integration servers resulting in significant cost savings for the organization.
• Apprise CIO on product/solution decision-making process and other viable options on vendors/products selection.
• Lead vendor RFPs in association with Big Four consulting firms for selection of products, outsourcing and ASP solutions.
• Instrumental in streamlining QA process by providing direction and guidance to QA COE.
• Established an Automation Council composed of test automation experts from each development center to handle ongoing governance.
• Lead vendor contract negotiation.
• Manage Integration services and ICC cost centers with a year over year operating and project budget of 5 M.
• Develop and implement operating and capital budgets and ensure compliance with budget.
• Monitor departmental expenses and identified cost saving opportunities.
• Lead Coordination effort between Cross-platform Project Teams
• Liaise with business partners like Bullhorn, Sogeti, FirstAdvantage Candidate Testing/Background verifications for new installations and support.
• Facilitate project status meetings, status reporting and team meetings with Customer and Account teams.
• Engage leveraged teams and vendors as required to keep the cost to the account within limits
• Collect, analyze and report on project metrics to executive management.
• Lead portfolio/project estimation and presentation activity to Gate governance reviews for approval and fund allocation.
• Build and use organization's repository for best practices and lessons learnt.
• People management activities Leadership/Succession planning, mentoring, provide appraisal feedback and propose areas for improvement.
• Manage customer support activities across Americas, EMEA and APAC region for end user.
• Build relationships to facilitate decision process by setting the adequate technical expectations of the business and the key stakeholders through discussions, executive committee meetings and events.
• Discuss TCO Total Cost of Ownership with the business based on industry standards.
• Stakeholder Management - Business, Sales, Finance, Legal, Marketing Onsite/ Offshore, HR and Editorial.
• Build vs. Buy analysis and High Level estimation.

Confidential

Designation: Program/Delivery Manager

Key applications include Supplier Portal, Engine Data management, e-outsourcing, and Supplier Surveillance and Scoring system. Supplier Portal is a complete vendor management solution that lets both the primary and the secondary suppliers log into the portal and do business with the company. Engine data management receives flight data from various airlines and helps in analyzing and managing service records of the flight thereby minimizing AOG situations. ECMS is an E-claims system portal where customers submit claims on engine/parts and warranty. Supplier Surveillance lets the company auditors document their finding and related corrective actions during their scheduled audits.

• Managed a team of architects, systems engineers, developers, business analysts, QA analysts, and DBAs responsible for planning, design, implementation, and maintenance of enterprise platforms.
• Work force/talent management activities like project staffing, recruitment, mentoring, work force development and performance appraisals.
• Key point of contact with Client Sponsors and Senior Leadership at Infotech during day-to-day program management.
• Lead the portfolio of strategic development projects for an aircraft engine manufacturing account ranging over 3M per annum in new and repeated business.
• Ensuring project teams deliver the required outputs, adhering to organizational standards and client requirements.
• Provided direction and tracked deliverables of multiple cross-functional teams, both locally and remotely
• Developed and maintained all operational documentation for client configuration and functionality
• Facilitated regular, ongoing internal and client-facing meetings to track, review and issue resolution
• Ensured compliance with ITAR, EAR, SOX and other regulatory standards
• Inter group coordination - Offshore projects managers, support groups, third party, and vendors / COTS team.
• Monitor, control and report the health of the overall program by adapting/implementing UTC ACE operating system and presenting monthly metrics to the IT ACE board
• Manage risk, administer preventive and corrective actions, and address escalations as required
• Compliance to customer and Infotech management system
• Initiate continuous process improvement efforts, mentor resources, conduct knowledge sharing sessions, determine and fulfill training needs

Confidential

Designation: Technical PM

Confidential of Workers compensations Claim handling application from legacy mainframe to web based .Net applications. The system allows the claim handlers work through the life cycle of that claim until closure. This system integrates with TP vendors for nurse case management, Pharmacy management and interfaces other internal applications. Effectively managed offshore and onshore consultant.

• Technical PM involved in the Design and Implementation of a migration of Claim Handling system CHS from Mainframe to Web based application using .net technologies BizTalk Server.
• Preparation of project charter, project plan, WBS.
• Work with other architects to ensure that the products and components work together to meet the objectives and performance goals as defined in the requirements.
• Ensure the overall technical direction in consistent with the client's long-term direction.
• Coordinate between onsite and offshore teams on development and Implementation of the system.
• Served as a focal point for all client and programmer communications.
• Involved in effort estimation, resources planning and project tracking / reviewing the deliverables
• Assessed project feasibility, gathered business requirements, and executed project plans for various business groups that were part of the 4.5 million budgeted for Source Project initiatives
• Fully understand the capabilities and limitations of the technical environments that come with the packaged software.
• Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.
• Ensure proper WBS cascade between the project teams.
• Involved in scaling out and scaling up the environments depends on the load requirement.
• Mentored new employees in all facets of their roles
• Experience in high availability, Clustering environments
• Strong understanding of BizTalk message processing and databases
• Ability to use the BizTalk Administration tools, Deploy BizTalk Applications via MSI, Configure hosts and host instance, Deploy and manage business rules, Configure and administer a clustered BizTalk environment with multiple message boxes, Backup and restore BizTalk Databases and Work with BAM and failed message routing both inside the BAM Portal and SharePoint
• Ensure proper disaster recovery and business continuity solution.

Confidential

Designation: Project Manager/Architect

Managed the development of the company's EAI Ecommerce Solutions. Worked extensively with customers to gather and document requirements, including participation in brainstorming sessions with senior analysts and staff. Managed projects, including assignment of analysts, developers and technical support staff as needed. Projects included a major NORRIS OLLISEN Integration for Lucas County -Toledo Police Department, RELATIONSHIP AND PROCESS MANAGEMENT RPM , Vending machine solutions VendOMatic , Product Enquiry and Order Entry Module PIOE

Confidential

Designation: Sr. System Analyst / Technical Lead

As a Sr. System Analyst, I have been involved in Requirement Specification, Analysis, Design, Development, Testing and Implementation. Projects include: Redesigning b2b application Vision Central Web Server to ASP.NET, Integrating various disparate Application with Siebel CRM package, Development of Interface for FAD Ford Authorized Dealers , Integration with WrencheadProLite and Vision Clients. Installing, Configuring, Developing , Maintaining website using Commerce server 2000/Site Server 3.0, Credit Validation with Cyber source, membership authentication and cookie management, Security and access permissions with AUO and membership and Data warehousing and reporting

Confidential

Designation: Sr. Analyst/Technical Lead

As a lead developer involving in perform requirement gathering / requirements clarification for off-shore team, developed and Implemented Currency conversion module. Responsible for Identifying and pursuing improvement in the quality of the product

Confidential

Designation: Sr. Analyst/Technical Lead

Team Size: 4

For a Chennai based consulting company, I was responsible for customer relationship and project management for developing complex projects. Some of the projects include Ordering, Production planning, shop floor, payroll and financial systems for investment and manufacturing environments. Worked closely with customers to define requirements and determine manpower levels. Recruited and assigned resources.