Summary

Seasoned System Administrator/IT Manager with extensive hand-on technical infrastructure , Data Center experience And Desktop Support, including project management, AD, troubleshooting, provisioning installing, upgrading, configuring, maintenance, IT security, ITIL, procurement vendor and backup knowledge.

QUALIFICATION SUMMARY

Skills :

• Infrastructure Management Project Management Staff Training / Supervision
• User Training Server Hardware Maintenance Troubleshooting VOIP Customer Support / Helpdesk IT Asset Management and Control/Inventory Virus Control and Prevention Strategies Technical writing and documentation
• Operating Systems : Windows 2008/2012 R2, Windows 7/8.1, MS DOS/PowerShell 3/4/5, SUN Solaris 9/10, ESX 4.1/5.1 VSPHERE, Hyper V, APPLE OS X/Maverick
• Software Packages: MS Exchange Server 2010/13, MSOffice 2010/2013, Office365, AD 2008/2012, Remedy, MS SQL Server 2008, MS Sharepoint 2007/2010/2013, SCCM 2007/2010, SCOM 2007/2012, DPM, SCCM 2007/2010, IBM Management Module, CA TNG Unicenter, Legato Backup, ArcServe, Symantec NetBackup, DNS, WINS, DHCP, RAS, RDP, IIS Server, Lotus Notes 4.6x/R5, McAfee Corporate/Symantec, Secure Remote, Remotely Possible, RDP, Exceed, MSVisio, HP CIM/SIM, VNC, Adobe Photoshop CS5/6, VMWare workstation 9, VisionApp, Tivoli, PowerCLI, HA, FT, DRS, vMotion, sVMotion, ATM Alert Center/Base24, Change Management Service, Parallels, VMFusion and CISCO UCS Platform

PROFESSIONAL EXPERIENCE:

CONFIDENTIAL

Consultant/System Administrator/Infrastructure LEAD

• Duties and responsibilities
• Installing, configuring and managing Windows 2008/2010 Physical servers with Active Directory Services/FSMO Powershell enabled for remote management
• VMWare ESXi 5.1/5.5 installation and configuration Adding VMguest servers on DRS/VMotion and Resource Pool
• Installing and configuring MSSQL Server 2008/2010 on VM servers
• Managing, supporting and troubleshooting Desktop/Laptops

CONFIDENTIAL

System Administrator Infrastructure LEAD

Duties and responsibilities :

• Managing and administering Hyper V server farm which consist of AD, Office365, MS Exchange, Sharepoint, DPM, SQL server and other applications
• Coordinate with developers in managing their client servers and applications
• Managing VOIP system and troubleshoot connectivity
• Manages procurement/deployment of LAN application and devices FW, routers, desktops/Apple laptops and etc.

CONFIDENTIAL

IT Manager - Remote Infrastructure Operations/Service Delivery

CONFIDENTIAL

Implement and administer server maintenance/operation/data center, applications, databases, network operation, ATM support and backup processes

Duties and responsibilities :

• Build and operate RIM Remote Infrastructure Management in Manila that composed of Wintel, Unix, Backup Services, Patching Services, Network, NOC Network Operation Center , CSO Client Service Operations , ATM Group etc.
• Conducts technical candidate sourcing per discipline
• Conducts technical interview process based on a group headcounts needs.
• Conducts probation/regular performance appraisals per person/discipline
• Touch base with the tower managers On-Shore in the US based on a daily/weekly performance progress per discipline
• Submits weekly reports per discipline and joined conference call meetings reporting the challenges/issues and group progress.
• Conducts weekly meetings per discipline and motivate group on performance measures
• Organized R R meetings and awards nights for top performers

CONFIDENTIAL

Wintel Engineer-System Admin/AVP

Manages 3000 servers span across Americas which includes troubleshoot, patching, backup recovery, virtualization and maintenance. Authored changed management plans for deployment on UAT and on production environment. Conducts server security measures from ticket request approval and rejection.

Duties and responsibilities :

• Manages all JPMorgan Chase production servers across North America
• Manages non-prod/production server outages and provide timely SLA resolution
• Perform daily wellness checks of owned production infrastructure
• Evaluate monitoring thresholds and auto ticket priority for appropriate levels and impact.
• Leverage daily operational workbench for identifying and resolving non-critical and critical issues
• Participation in go-live risk reviews for assigned projects
• Participation in post go-live evaluations and process tracking, provide feedback on issues
• Respond to and resolve emergency service problems and build automation tools to prevent problem recurrence
• Participation in patching non-prod/production events and troubleshooting, including VM machines/guests
• Review server virtualization and shared farm strategy and targets review infrastructure for opportunities
• Manages production server decommissions and P2V migrations
• Remote support of Production systems via iLo/Riloe, vCenter/vSphere and RDP access.
• Manages Change Management/Work Request Management requests, approvals and executions
• Plan, coordinate and perform maintenance activities, upgrades and patches as necessary, taking into account application dependencies and business requirements
• Respond and plan for service production outages. Monitor the availability and proper functioning of server systems 24x7 follow up in diagnosing and resolving any system problems, working with other technical teams including Application Developers and vendors as necessary.

CONFIDENTIAL

IT Manager WINTEL Operations

Manages overall IT operations from procurement, configuration and deployment. Manages project based on application development and deployment, branching and location transfers.

Duties and responsibilities :

• Manages Active Directory on User Account creations, password resets OU management
• Manages Project planning, scheduling, implementation, mitigation and delivery.
• Manages the troubleshooting of networks, systems and applications to identify and correct malfunctions and other operational issues
• Daily monitoring, troubleshooting, and maintenance of network operations including backups, server operations, security and LAN/WAN network integrity
• Perform network administration duties including user account maintenance, installation of patches and upgrades. Maintains software and hardware on servers, workstations, LAN/WAN and other equipment
• Schedules/performs support work to ensure that objectives SLA are met in a timely manner
• Manages IT infrastructure on software and hardware on sites and branches.
• Manages software/hardware installation, upgrades and patching
• Manages procurements of LAN items servers, desktops, laptops and application SW.
• Manage the company's IT needs and act as a single point of contact for all IT support, compliance and new projects deliveries.
• Manage and maintain office telephone/phone email system
• Understand application architecture and establish escalation procedure for ongoing support
• Review infrastructure changes, analyze the business impact and put together mitigation plans to minimize downtime
• Manages helpdesk support and escalation on software and hardware issues.
• Manages firewall rules and remote connectivity
• Plan and implement network security, file permissions and file system integrity
• Provides assessments of technology and presents to management recommendations for technology usage.

CONFIDENTIAL

Server Administrator/Data Center Engineer LEAD

Manages/Lead a group of IT engineers in supporting high-critical Data Center environment of 15k servers. Manages inventory of servers parts, ordering and returning system..

Duties and responsibilities :

• Installing, configuring maintaining servers on Windows 2000/2003 Credit Suisse builds
• Test/burn pre-production servers
• Configure RAID 1 0 ADG , 5/6
• Configuring ILO/RILOE II
• Handled the configuration and installation of Server hardware
• Troubleshoot production server hardware/connection fiber problems - SCSI on SAN
• Manages client projects activities and SLA programs
• Monitor hardware failures on multiple server OS using HP CIM/SIM IBM MM
• Responsible for firmware BIOS updates on HP/DELL/IBM xSeries servers
• Conducted trainings for troubleshooting server OS h/w problems
• Manage med high severity tickets using Remedy CRM software
• Worked directly with IBM/HP/SUN/Kingston regarding hw problems
• Develop and produced daily, weekly, monthly and annual system reporting for all Windows servers
• Monitors resolves h/w HP/IBM based Incident s and problem queues daily
• Apply critical system preventive fixes to maintain reliability and availability on all servers
• Supporting trading floors resolving production application problem, operating system problems, as well as troubleshooting network performance.

CONFIDENTIAL

Consultant/System Administrator/Data Center Engineer

Manages 500 servers in the Data Center which includes installing, configuring, and CA certification maintainance. Supports clients infrastructure needs.

Duties and responsibilities:

• Installing, configuring maintaining MS Windows server OS
• Installing, configuring maintaining Solaris servers version 2.6, 7.0, 8.0 build
• Installing and configuring workstations on Windows NT 4.0 and Windows 2000 professional build on desktop and laptops
• Installing, configuring maintaining IIS 4.0/5.0 and cluster services
• Installing, configuring maintaining RAS services
• Apply service patches hot fixes
• Supporting trading floors resolving production application problem, operating system problems and application as well as troubleshooting network performance.
• Conduct Helpdesk support/technical support
• Document server installation, implementation and deployment
• Tracking Resolving problem tickets using Remedy

CONFIDENTIAL

Consultant/Project Engineer/Trainer

Conducts technical training, curriculum development, consultancy infrastructure and project delivery.

Duties responsibilities:

• Provide instructions regularly on Microsoft Windows servers Back Office technologies, Lotus Notes Administration usage, MS Office 97/98/2000, Lotus SmartSuite application s , Novell GroupWise
• Install configure Windows NT Server 4.0, MS Exchange Server 5.5 and Outlook client on corporate accounts
• Install configure Lotus Notes 4.5/R5 and Notes mail application on corporate accounts
• Install configure MS SQL 6.5/7.0 and clients, IIS 4.0/5.0 MS Proxy 2.0 on corporate accounts
• Manages projects on clients OS, application deployment, training
• Manages projecst on server migration, file backup disaster recovery
• Provide standard documentation for server production environments
• Monitor/support Windows NT 4.0 servers/MS Exchange 5.5 e-mail environment.
• Manages projects in configuring, deploying office apps and deliver support services to users/clients efficiently and effectively
• Manages projects in installing, configuring implementing and deploying Lotus Notes Server 4.6.4 and Learning Space 2.5 application
• Conducted in-house training sessions for corporate clients in Administering Windows NT Server 4.0,Administering Lotus Notes Server and using office application MSOffice, Outlook or Lotus Notes
• Provide helpdesk/ technical support for corporate clients which includes pre-sales/post sales, demos, installation, configuration and implementation of network software and application that meet the needs of their organization.
• Conducted On-Site training to clients and provide documentations for server application operation