Career Objectives:

Electronics and IT have always been a very important part of my life, business and personal. It is my mission to be a part of a team that implements cutting edge yet reliable technology. I work best with hands-on equipment either alone or with a team of upbeat, qualified personnel. I am focused on my career as a System Administrator/System Engineer, and I believe my experience, drive, passion and willingness to learn makes me a very well qualified candidate.

Highlights and Skills:

• Active DoD Secret clearance, 15 IT certifications: CompTIA, Microsoft, Cisco, ITIL see education
• Have received frequent recognition for excellent customer service and product knowledge
• Extremely strong troubleshooting skills based on base lining, product knowledge, good communication with peers, management and common sense
• Proficient with build/installation, configuration, integration, automation and management of PCs, servers and network appliances as well as LANs, WANs, site-to-site VPNs and Cisco VOIP
• Skilled in configuration and maintenance of Active Directory, NTFS, and Group Policy
• Strong proficiency with network topologies, copper/fiber backbones and WiFi
• Experience with networking and connectivity, hardware, security, DOS, MS Windows, Active Directory, MS Office, Norton Ghost, VMware, Trend Micro, McAfee and Symantec Endpoint protection and Antivirus
• Able and willing to learn new techniques through training, communication and lab work
• Proficient with ITIL and Microsoft Service Strategy and SLA's, Including, but not limited to Change, Availability, Incident, and Configuration Management

Professional Experience:

Confidential

• Administer security, environment, antivirus, and backup on file and print servers. Ensure RAID arrays on servers function properly and replace hardware as necessary. Also used WSUS and SCCM
• Convert many servers from MS Windows Server 2003 to 2008. Clean up Active Directory/GPO/OU structure
• Migrate data from older SAN to Netapp NAS appliance and clean up file shares/NTFS file permissions
• Use Active Directory to manage users and computers, as well as creating OU's and GPO's based on corporate policy, sorting pc's into proper OU's containing the appropriate group policy for the groups of users. Administer user and administrative NTFS and file share permissions. Perform updates as necessary
• Work with CAC smart cards and strict global and local group policy, make registry mods in order to make applications operate to user and global security requirements/IAVAs. Configuration of printers and other I/O devices via LAN/WAN/local PC's.
• Build and maintain Dell PowerEdge servers, install Cisco routers, switches, VOIP telephones, work with NOC to provide Cisco network upgrades, extend demarc locations via copper and fiber, and convert several sites from frame relay to Verizon MPLS T1/T3
• Virtualized servers in data center. Includes racking, wiring and installing VMware ESXi/Vsphere onto Dell R710's, physical to virtual migrations and fresh Windows Server 2008 installs.

Confidential

Dispatch Analyst/System Administrator

• Provide hands-on support to about 6000 users for any Dell PC/MAC/Linux issues that could not be resolved remotely.
• Provide strong customer service skills to operate in a very quick and diligent fashion, getting end users back online as soon as possible, averaging 25 ticket closures per week and a 96 positive survey/feedback results.
• Install, rebuild, repair, and service desktop/notebook/server hardware and operating systems. Rack mount servers, storage arrays and battery back up units, testing for proper operation upon completion.
• Practice packaging software with Wise Package Studio and distributing to clients via Altiris DS console
• Cleaned up classified spills in closed areas for national security
• Work with fellow System Admins to learn MS Active Directory/Windows Servers/SANs/NAS appliances

Confidential

Software Deployment Analyst/

• Supported users at several UHG office locations during an infrastructure migration. Once complete it became my duty to remotely push software to clients via Altiris DSM, BOMGAR, and DameWare.
• Use HP Openview Servicedesk to provide hands on support with break-fix and hardware/software installations
• Formally trained and well-versed in VNC, DameWare, Atalier, and MS Remote Desktop/Assistance
• Work primarily with Windows XP and 2000 on HP desktops, laptops, tablets
• Direct contractors Siemens/ComNet in their duties of hardware repair and telecom/network cabling
• Install, configure, and troubleshoot software applications such as RAS, Active Directory, I-pass with Cisco VPN, Lotus Notes and MS Outlook, MS Office, Visio, Project, Citrix Metaframe client, Adobe products, and several UHG homegrown applications

Confidential

Laptop Image/Data Transfer Technician

Short-term contract to assist with laptop refresh. Used Norton Ghost Enterprise to load a corporate image on approximately 450 laptops, transfer data, then configure several applications such as Lotus Notes and LanDesk

Confidential

Worked extensive hours performing IT break/fix and installation services for home users in the Washington DC area.

Confidential

Worked on government, commercial and educational sites to install and service turnkey access and surveillance systems.