SUMMARY

• Over 7+ years of IT Experience as a System Administrator, System Engineer, Technical Support Engineer, Exchange Administrator, Desktop Support Technician, NOC Engineer and Help Desk Engineer.
• Expertise in Deploying, Configuring and Analyzing problems in Windows server 2008 R2.
• Expertise in Deployingand configuring Active Directory, DNS, DHCP& Mail Server.
• Experience in installing, configuring and maintaining IIS Server 6.0 and 7.0.
• Experience in windows security features such as Digest, AD FS and PKI.
• Expertise in Deploying, Configuring, Troubleshootingand Migrating Exchange server 2010.
• Knowledge aboutEmail routing in Exchange, DL creation/updating, Shared Mail Box creation/troubleshooting and User provisioning/termination.
• Expertise in using email back up recovery tools such as ESEUTIL and ISINTEG.
• Experience in Exchange protocols such as POP3, IMAP, MAPI and SMTP.
• Experience in handling NOC environment.
• Knowledge in installing and configuring Lotus Notes.
• Knowledge on Windows Live messenger and LYNC Installation and Configuration.
• Experience in Data centre System administration and Management of remote systems using Remote Desktop applications such as PC Anywhere, Web - EX, Kaseya and Team Viewer.
• Experience in Network Monitoring tools such as Solar winds, Nimsoft, IT360, Icinga (Open Source), OpManager & Sapphire.
• Experience in Installing and Configuring SQL Server 2008 and SQL 2003.
• Experience in working with SCCM, SCOM and SCSM.
• Basic knowledge in Raid concepts.
• Knowledge in Windows Clustering and High Availability.
• Experience in Installing VMware ESX 5 and ESX 5.1.
• Experience in VMadministrative activities such as cloning, creating virtual machine and setting up of policies.
• Basic Foundation Knowledge in ITIL V3.
• Knowledge in IOS and Android OS and its application.
• Basic knowledge in working with Altiris Software.

TECHNICAL SKILLS

Blade Servers: IBM& HP

Server Operating Systems: Windows 2003, Windows 2008 R2, Windowsc2012 & RHEL 5

Exchange Servers: MICROSOFT 2003, 2007, 2010 & Cloud Office 365

Desktop Operating Systems: Windows XP, Windows 7 & Ubuntu

Remote Tools: Kaseya, Team Viewer, PCAnywhere & WEB-EX

Monitoring Tools: Nimsoft, ICINGA, IT360 ZOHO, HP Service Manager, Sapphire, OpManager& Nagios

Virtualization: VMware ESX 5.5i & VMware ESX5.1i client

Mail Servers: Zimbra, Lotus Notes, Blackberry& Thunderbird

IM Chat Tools: Sametime & Microsoft Lync

Ticketing Tools: Autotask & Service Now

PROFESSIONAL EXPERIENCE

Confidential - Palo Alto, CA

Sr. Windows Administrator

Responsibilities:

• Setting up of Monitoring for all Servers and Networking devices using NAGIOS monitoring application.
• Deployed and configured Windows and Exchange server.
• Analyze and fix mail flow issues and regularly checking exchange roles and health status
• PerformedMailbox sharing, Calendar sharing and Distribution List for the users.
• Monitoring the infrastructure through Icingaand Opmon monitoring tools.
• Monitoring and Escalating Database related alerts to the onsite team as per the SLA.
• Installed and Configured Network and Print Server in the existing environment.
• Monitoring Inbound and Outbound traffic in Network through MRTG and PRTG Tools.
• Administering user accounts and group policy.
• Onsite and offshore team coordination.
• Performed regular backup of Configuration files through WINSCP tool.

Environment: Windows 2008 R2, Linux RHEL 5.0, Microsoft Lync, Nagios Interface monitoring, Icinga and Opmon.

Confidential, Reston VA

Windows Administrator

Responsibilities:

• Troubleshoot Windows Server related issues based on tickets and alert mails.
• Maintain Windows and Exchange servers in the offshore Data center. (Restoration, software upgrades and OS patches).
• Analyze Mail flow issue and fix it on priority basis
• Analyzeand co-ordinate with ISP to resolve network related issues in LAN & WAN.
• Configure and update the IOS in CISCO routers and Switches.
• Prepare weekly, monthly work status reports and update the technical documents.
• Maintain and upgrade all the Windows and Exchange Servers both in onsite and offshore Data Centre.
• Perform email routing and redirection when a new ticketing tool is deployed.
• Perform regular health checks for offshore and onsite servers.

Environment: Windows 2008 R2, Exchange 2010, Symantec Enterprise Vault, Cisco 3560, Autotask, Solar winds and SCOM.

Confidential, Cambridge, MA

System Engineer

Responsibilities:

• Maintain and upgradethe Data Centre as per the client request on weekly basis.
• Analyze and resolve problems in desktop through RDP.
• Responsible for managing the corporate antivirus package.
• Deployed windows server 2008 R2.
• Administeringand fixing the issues in DNS and DHCP servers.
• Administering of User Accounts, Delegation and Group policy.
• Installed, Configured and Administered of Lync server 2010.
• Installed and configured Sharepoint 2010.
• Integrated BES mail system with Exchange mail server for the end clients to send and receive their emails from their domain.
• Installed and configured SQL Server 2005.
• Performed patch upgrades on weekly basis for both onsite and offshore servers.
• Performed regular health checks on all the servers.
• Conducted regulardiscussion regarding project updates to the team members for technical issues and escalation matrix.

Environment: Windows 2008 R2, Exchange 2010, Lotus Notes,Share point 2010, SQL 2005, Microsoft Lync, Solar winds and Autotask

Confidential - Houston, TX

System Engineer

Responsibilities:

• Installed and Configured the Active Directory, DNS, DHCP and IIS Server.
• Mapped the active directory with the existing exchange server.
• Updated the messaging protocol as per the new environment.
• Configured and updated the ADFS asper the new environment
• Configured Share point 2010 for exchange environment.
• Configured the Remote monitoring tool in the data Centre.
• Performed patch up gradation through Microsoft Windows Update Service.
• Closely monitored the application and servers for feedbacks and updates.
• Provided 24/7 support to the customers.

Environment: Windows 2008 R2, Windows 2008, Exchange 2010, IIS 6.0 and 7.0.

Confidential

Sr. Technical Support Engineer

Responsibilities:

• Took back up of Mailbox and other import1antroles which was configured in the present environment.
• Configured the new Mail Box inMicrosoft Cloud.
• Deployed CAS, HUB and Mail Box server as per the previous roles.
• Worked with Active directory Migration tool Dirsync and Azure while migrating from Local to cloud.
• Deployed and Configured Edge Server in DMZ, for spam and recipient filtering.
• Maintained the GPO, DL and addition/deletion of users in the AD.
• Deployed High Availability for the exchange server to avoid failover.
• Tested the feasibility of the Network Monitoring tool (Nimsoft) and implemented the tool in Confidential Limited for the internal and external monitoring purpose.
• Installed and Configured SQL Server 2008 as the database for Nimsoft Monitoring Tool
• On-Call rotation for every 5 Weeks.
• Tested and Implemented, Remote desktop tool (Kaseya) for to fix the desktop and server issues.
• Installed and Configured SCCM tool.
• Installed and configured the Lync server 2010.
• Customizing and cloning of guest operating system in the VM Environment
• High availability, Clustering, VMotion and Storage VMotion.
• Server Consolidation withVMwareConverter (P2P and P2V Conversions).

Environment: Windows 2008 R2, Exchange 2010, Office 365, Microsoft Lync, BES application, Nimsoft, Kaseya, IT360 and Sapphire.

Confidential

System Engineer

Responsibilities:

• Installed, Configured and Maintained Windows and Exchange server.
• Configured and Maintained Active Directory, DNS and DHCP in windows 2008.
• Configured, Maintained and upgraded CAS, HUB and Mailbox server role in Exchange 2010.
• DL creation and Mailbox sharing will be done as per the management request.
• Regular health checkup and updates is performed through MWUS.

Environment: Windows 2008 andExchange 2007

Confidential

Technical Support Engineer

Responsibilities:

• Maintain and upgrade the data center.
• Maintain windows server 2008 and exchange server 2007.
• Perform patch up gradation request in the windows server.
• Manage the antivirus package for the internal network.
• Perform daily, weekly and monthly back up for entire network.
• Configure VPN Tunnels as per the client requirements.

Environment: Windows 2008, Exchange 2007 and CISCO 3560 & 3550.