SUMMARY:

• Hands on, hardworking Network Engineer with over twenty years of progressively responsible experience as Network Analyst, Field Engineer
• Field Lead Engineer and Project Leader.
• Excellent interpersonal, communication, management, problem solving and technical skills.
• Accustomed to fast pace, high stress environments while being a strong team player.

TECHNICAL SKILLS:

Servers: Compaq Proliant series DL360, DL380, DL580, IBM e Blade server Series H.

Network Connectivity Equipment: Cisco Routers 1600,1700,1800,2500,2610,3640,7206, Catalyst Switches 4500,2950,4006,2916,10/100 Hubs, Xyplex Terminal Servers 1640 Series.

Data Communications & Network: Analog, Digital Circuits: 56K/65K/ T - 1-ISDN, POTS LINES.Motorola UDS Modems, Racal Multiplexes, Adtran/Motorla DSU (56K-T1) & NT-1 Devices.Local Area Networks (Ethernet 10&100,1000Mbs) & Wide Area Networks; TCP/IP PROTOCOL, HSRP, NAT.

Software: Avocent DSView3CA-Service DeskMicrosoft Windows XPMicrosoft Windows 2000 Advanced, 2003 Net Server Standard, Enterprise & Web.Microsoft Office 2003Evault BackupLegato Data Backup /RecoverySymantec AntivirusInstinet Client Softwarez/OS, JES, ISPF, TSOVisioVDI

PROFESSIONAL EXPERIENCE:

Confidential, Carlisle, PA

Systems Operations Analyst

Responsibilities:

• Effectively identify and escalated IT related issues to management team.
• Responsible for determination of an issue and open a remedy ticket with the CEVA Help Desk.
• Ensured all CEVA’s internal systems and communications were operational 24 X 7.
• Setup and installed CEVA’s workstations, printers, and other peripheral‎.
• Assist with system maintenance, configurations, and installing of various hardware technologies and software products.
• Support CEVA’s AS400 mainframe system.
• Troubleshoot laptop/workstation related hardware and application issues.
• Served as the main point of contact for all CEVA related IT issues.

Confidential, Jersey City, NJ

NETWORK ANALYST

Responsibilities:

• Responsible for maintenance of 760 web server environment including HP/Dell/IBM/SUN with (VM) Virtual Environments.
• Maintained Internet Information Services for multiple intranet sites.
• Maintained T1, ISDN, ADSL, VPN networks for ISO remote offices.
• Proactively responded to and documented all production related outages in a timely matter.
• Ensured all internal and external client related applications were up 24X7.
• Ensured all production related Upgrades/Installs and Changes did not affect the production environment.
• Determined system related outages were either Hardware/Software/Mainframe related.
• Responsible for all 1st level support issues which included Internal/External hardware infrastructure. And application support. All 2nd level support issues were escalated in a timely matter.
• Followed and maintained documented Startup /Shutdown procedures for the following: UNIX, WINDOWS and ISO related servers.
• Responsible to ensure that all monitoring tools (Unicenter, Client Vantage, VPN Concentrators) are operational.
• Responsible for relocating servers and ensured all server/cable/fiber connections completed.
• Responsible for building Windows 2000 Advanced, Windows 2003 Net Servers with in allocated time frame.
• Responsible for Upgrading Hardware and Software and troubleshooting server related problems.
• Completed the following projects within the year: Private Firewall Project, AC Power Server Room Project. Test Lab Project.
• Championed several document related projects: Server Rack document, UNIX console port document and a Server Build checklist which ensured proper server standards were upheld.

Confidential, New York, N.Y

Lead Engineer

Responsibilities:

• Interfaced with internal users to determine their business requirements and current business practices, document processes and requirements.
• Utilized web development and web database staff to design and apply web technology to fulfill Client Engineering Service Group’s business needs.
• Communicated projects released on the intranet to members of Management Team and Staff Members.
• Successfully launched seven intranet Web Applications for Client Engineering Services. All Projects were delivered on time and within budget limits.
• These Applications enhanced communications, limited redundant tasks and saved money for the Client Engineering Group.
• Streamlined processes so that all Project information was posted on-line at the Web R&D Website.
• This included Project Plans, Database Schema, Meeting Minutes, Functional Specifications and Project Press Releases.
• Gathered end- user feedback developed an on-line Enhancement Log to track all ongoing changes to the web based applications.
• Created Marketing Ideals for each new Project Launch this helped promote new application visibility
• Provided the best possible Customer Service and handled sensitive client relations with our External Client Base.
• Responsible for all Instinet Software and Hardware upgrades at our client locations.
• Resolved All Client Issues (Technical and Non Technical) in a trading environment on a daily basis.
• Troubleshot and installed Local Area Networks and Wide Area Networks at our client sites. This included Third Party Data Communications Equipment.
• Completed ESN and was selected to be part of a small team to install ESN at our client sites.
• Championed Large Trading Floor Projects for our Clients and handled my departments (Field Service) outside move to new office location at 875 3rd Ave offices.
• Received 1997 Engineer of the Year for extraordinary work and dedication for our clients and providing teamwork within Field Service.