Network Engineer Resume

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential

Responsibilities:

Primary job function is upgrading Walgreens circuit infrastructure from frame relay to MPLS by remote access into Cisco 2800 and 2900 series routers via TACACS. Coordinating wiring vendors, telecommunication companies, and LAN/WAN configuration updates to protect the stores from a service outage during upgrade.
Providing ongoing support for Walgreens network by monitoring circuits through SMARTS and SNMPc monitoring, utilizing Remedy trouble ticket system and escalating to telecom providers to expedite resolution.
Also supporting the WAGS network by troubleshooting router configurations, Cisco 2950, 3560 and 2960S switches, and Hughes HN7700 satellite backup.
Assisting in the implementation of Cisco 2500 series Wireless Controllers and access points, in addition to knowledge of Fortinet Firewall installation.
Trained new contractors on systems, technology, procedures and troubleshooting methodologies.

Data Services/Technical Support Engineer

Confidential

Responsibilities:

Served as the front line maintenance and support for AT&T MIS Basic customers call center for DS0’s, T1.5’s, T3’s, OC - N’s, and Metro Ethernet circuits ranging from 10Mb to 10 GB.
Escalated to Local Exchange Carriers and other vendor management to expedite resolution.
Aided customers in correcting configuration settings, isolating inside wiring troubles via loopback testing.
Gained in-depth knowledge of AT&T software systems such as: BMP2, WFA, INSTAR, and AOTS/Remedy.
Possessed access to AT&T’s CISCO and Juniper access routers to provide OSI Model layers 1, 2 and 3 support to assist in service and routing issues.
Assisted in troubleshooting the following customer reported issues: circuit down, errors, latency, bandwidth, BGP-related events, routing troubles, QOS tags and settings, intermittent connectivity, ACL, prefix-lists, and MPLS VPN issues.
Contacted other ISPs to resolve routing issues, including: Windstream, Cox Communications, China Telecom, and Cablevision.
Provided after-hours support for ASI (frame relay) and SOMACS (State of Ohio Multi-Agency Communication System) circuits which included high-priority TSP customers including State of Ohio Highway Patrol.

Network Services and Support Manager

Confidential

Responsibilities:

Escalated to Local Exchange Carriers and other vendor management to achieve shortest possible time to repair.
Broad knowledge and understanding of AT&T network technologies, services, and processes, combined with creative and independent thinking.

Network Engineer

Confidential

Responsibilities:

Work closely with State Farm Executives and command center to provide immediate response to critical site outages.
Coordinate with support groups to ensure timely resolutions for complex support issues for new MPLS/VOIP service.
Directed communication technicians to improve performance, increase their knowledge of testing and associated systems, and assist as Tier 2 support.

Communication Technician

Confidential

Responsibilities:

Maintained telecommunication services for business customers including T1.5’s, T3’s, Analog and Digital DS0’s, Frame Relay, Voice Circuits, SDN, ISDN, 8YY Services, and International Private Line. Utilized specific software for network management to include: SOTS, BMP, TIRKS, and DSTS.
Served customers by coordinating with local exchange carrier companies to expedite trouble resolutions.
Worked as trainer instructing new technicians in isolation/troubleshooting techniques, and system use.

Confidential

Unit Supplies Specialist

Responsibilities:

Assisted unit of 180 soldiers in maintenance of uniforms according to regulation, monthly inspection for cleanliness of weapons to standards and assisted new soldiers by issuing personal equipment.
Performed in managerial role as squad leader with lower enlisted personnel under my supervision.
Received Army Achievement Medal on two occasions for outstanding motivation and dedication to the Armed Forces.
Assisted in the accountability for the battalion’s $32 million dollars of equipment.
Obtained security clearance as required for Unit Armorer position.