SUMMARY:

• To obtain a role in a progressive technological or consultative services business as a Contractor, Technology Consultant, Unix/Server Administrator or Operations/Systems Engineer using my diverse skill sets in information technology, sales, communication, organization, teamwork, and leadership.

TECHNICAL SKILLS:

OS and Software Platforms: Unix Tru64, Sun Solaris 9 &10, HP - UX, Digital UNIX, OpenVMS, Compaq Alpha and DEC VAX, Red Hat Linux, QStar optical media software.

Server Platforms: Sun V245, V445, V490 and V880. HP AlphaServer DS25, ES47, Compaq Alpha ES40 and ES45. HP DL 360, 380 and 580, Dell PowerEdge SC1425, R815, R905, 2970, Cisco CDE250, Dell 720xdStorage: (Backend / hands-on)EMC: DMX3, DMX800, Clariion, Celerra, DS-4700M and DS-5000B San SwitchesNetApp: FAS6070 (DS14 M2 drives), FAS3070 (DS14 MK4 drives), FAS270SGI: Altix350 and 450HP: EVA3000 and 4000Compaq RA8000 (HSG80) ESA12000 Array (HSZ80)

Backup: Sun Storage Tek SL500 Tape Library (LTO3) (NBU, NDMP and Legato)HP MSL5000 Tape Library, LTO3 8-tape AutoloaderPlasmon Optical Media Library (UDO)

Laptops: Dell Latitude D500, D600, D610; Inspiron 5100, 5150

Skills: IpCenter, SCOM, Remedy, ResolveIT, Aperture, HPSD Work Order application, ALOM/DRAC/RSC configuration, Portmaster connectivity, DB9 pin outs, Microsoft Sever 2000 & 2003, Remote Desktop, Cisco VOIP Call Manager, MFD Devices, Microsoft Access, Excel, Word, Power Point, Veritas Backup Exec, Veritas Netbackup, Connected Backup, Altigen Phone Management, Windows NT, Exchange Mail & Server, Microsoft Outlook, Legato, Maestro Backup/Archive Software and X-Window GUI Interfaces. Type 65 WPM and have strong transcription skills with dictation.

EXPERIENCE:

Engineer

Confidential, Philadelphia, Pennsylvania

Responsibilities:

• Created Confidential Wiki page with “Helpful Links” for faster efficiency within the Confidential team and communication among PMs and Engineers.
• Performed multiple augments and reviewed SMOPS for CCDN and TEAK.
• Pushed effort to have servers moved to Confidential DCURL Lab at CMC Denver for CCDN/TEAK, as well as located (2) TEAK devices from a decommission project to use in our lab.
• Worked/trained with Northstar members on setting up Northstar system for CCND/TEAK/IPCDN and to be able to input devices and create designs.

Engineer

Confidential, Mount Laurel, New Jersey

Responsibilities:

• Support and escalation of CNOC/PSC (Product Services Center) alerts (Division of Confidential );
• Daily monitoring of alerts in RACON, SCOM and IpCenter;
• Monitoring and triage of both Unix (Solaris/Linux) and Windows servers, (restarting of hung processes, checking bad hardware and replacing, network connectivity, and calling on vendors)
• Work and trained with Splunk.
• Escalation and bridge calls to resolve Sev 1 to Sev 5 production issues;
• Daily support of Anti-Abuse, MPS, BCS Ops and VSS groups (ODOL, BO, UDB, Content, CCDN) Xfinity Home Security and Xfinity Wifi;
• Escalation and bridge calls to resolve Sev1 to Sev5 Prod issues creating JIRA and SI/TTS tickets.
• Work with all XOCs to resolve VOD issues;
• Monitoring of alerts from SCOM, Racon and IpCenter; along with UDB EEG Lag.
• Daily troubleshooting of single customer issues to help resolve OWA email, sharepoint, bounce back and domain issues (AA/CAS/BCS).
• Tools used for checking VOD problems: Webnavster, PAIDChecker, Barker Report and Volcano.

Confidential, Wilmington, Delaware

Security Analyst / Unix Administrator

Responsibilities:

• Global support and troubleshooting of secure banking applications.
• Monitor and support multiple applications that secure Citi perimeter; (Safeword application and card authentication, with BOKS and Powerbroker (PPAK) policy and user support.)
• Modify Unix configuration files, file transfers and update korn shell scripts.
• Cisco server checkouts / Tectia support and logs.
• Performed multiple COBs (Continuity of Business) documenting and procedural actions that fall under pre-defined audit and compliance rules.
• Support and monitoring of Autosys jobs.
• Maintenance and cleanup of data via Sybase database purging scripts.
• RCSA Compliance Drills performed.
• Daily use of Virtual Change - Global Change Management ticketing system for creation of RFCs and ResolveIT for trouble tickets and requests.
• Creation and Implementation of multiple RFCs for changes on a variety of systems and EMERs.
• Daily Turnover of issues and tasks to Singapore team.

Confidential, West Chester, Pennsylvania

Data Center Engineer

Responsibilities:

• Installation of network equipment/switches and servers per project requests.
• Project time tracking thru Remedy and Aperture.
• Asset Management and tagging with all cabling and equipment via Aperture.
• Fiber and copper runs to multiple patch panels and switches.
• Testing of fiber and copper lines for any breaks or loss (VFL).
• Making of Cat5 straight-thru and cross-over cables, terminating ends.
• Network troubleshooting of multiple Cisco switches as well as SAN switches.
• Hardware replacement/addition of memory, hba cards and Cisco network blades/modules.

Confidential, Wilmington, North Carolina

Infrastructure Consultant / Unix Admin

Responsibilities:

• Experience in a Unix Administration/Infrastructure Consultant role working onsite within a datacenter environment for Confidential Nuclear Fuels, Transportation, Energy and Aviation Systems as well as rotation of 24/7 Global On-Call duties.
• Work with multiple Unix OS: Tru64, Sun Solaris 8 and 10, Red Hat, HP-UX.
• Operation and support of numerous Unix critical and mission critical production, development and QA servers, san switches, storage arrays and tape libraries.
• Contact and communicate with multiple vendors such as HP and Sun for diagnosing and analyzing issues and procuring technical solutions and replacement of hardware.
• Installed and replaced hba cards, SCSI card, system boards, fans and NICS.
• Runs of network Cat5e/Cat6 cable and fibre for multiple projects within datacenter.
• Work daily with other groups/team members across country on multiple issues and projects. (Backup Team, Storage Team, VAX/VMS, Unix and Network)
• Use of HPSD Ticketing system and adhering to SLA timelines.

Confidential, Lumberton, New Jersey

Help Desk Analyst

Responsibilities:

• Support 150+ users with Microsoft Dynamics GP 9.0 and multiple SQL 2005 databases.
• Cisco VOIP phone support and Call Manager configurations.
• Exchange mail support and part of an Exchange Server 2003 installation.
• Management of Active Directory: User support and termination.

Confidential, Alexandria, Virginia

System Administrator

Responsibilities:

• Add and configure telephone users and groups via Altigen Phone Server Management.
• Work with punch-lines to create new phone extensions.
• Oversee Offsite, Onsite and Daily backups using Veritas Netbackup DataCenter 4.5 Administration Console, as well as Production Data Center environment.
• Knowledgeable with installing Verizon wireless air cards and NetScreen Remote VPN.
• Adding and configuring new users/remote users, reformatting laptops, installing Windows XP Professional, downloading updates, and working with Dell Support to troubleshoot laptop issues and install and upgrade Symantec 10.0 & 10.0.2.2001.
• Skillful with Windows XP Professional, Windows Server 2000/2003, POP3, Active Directory, Remote Desktop, and rebooting web-servers in production, and use of Belkin KVM switches.
• Create “How-To” documentation for in-house and remote users on installing Symantec 10.0 and Connected Backup.
• Create electronic security keys for entrance into a 5 door, 2 panel office.
• Setup and support of network printers, printer queues and toner maintenance. (HP Laserjet 5Si, Xerox Phaser 6250, HP Laserjet 3015 Fax/Scanner/Printer, HP Laserjet 4050T)

Confidential, Springfield, Virginia

Computer Specialist Technologist

Responsibilities:

• UNIX System Administration and Files and Directories .
• Fundamentals of Networking and Implementing Networks .
• Six Sigma Specialist .

Confidential, Wilmington, North Carolina

CIS Systems Operations

Responsibilities:

• Supported Plant’s ongoing need for troubleshooting, upgrading and replacement of all information systems, disk errors and maintenance.
• Performed backup/recovery/archiving of data using Veritas Backup Exec and Maestro software applications.
• Highly experienced with Compaq and IBM compatible PC’s; setting up new printers; troubleshooting a variety of disks on VMS system and also of DLT III and IV tapes in a Jukebox system (RLM software) on VMS system.
• Maintained system availability statistics, reported performance issues and uptime statistics during departmental meetings.
• Logged and responded to system problems within the Production and Development communities.
• Led multiple projects within Systems group, as well as purchasing and ordering products needed for the completion of multiple projects.
• Created accounts for all communities, mainly engineers for access onto certain nodes for the manipulating of fiber products.

Confidential, Wilmington, North Carolina

Fiber Optic Technician

Responsibilities:

• Performed multiple tests for numerous project leaders and clientele within a fiber optic manufacturing company.
• Monitored and performed quantitative analysis on various forms of data extracted from all test. Daily test included wavelength, dispersion of light, glass diameter, and velocity of water.