SUMMARY:

• Quality Assurance Professional fully trained in manual and automated testing of software, hardware, and websites. Lead Tester with expertise in designing testbeds, creating test plans, and developing manual and automated test scripts. Recognized SME at integrating new technologies into existing infrastructures. Strong leadership and communications skills. Deals well with vendors, customers, and executives.
• Designed test plans and executed manual and automated scripts for AT&T’s Callvantage VoIP. Included end to end testing of voice capabilities, feature functionality, and web based applications.
• Developed scripts and plans for “Bake Off” GUI testing of SUN/UNIX and Windows based EMS systems by multiple vendors (Samsung, Siemens, Adtran).
• Mapped and imported test data for tracking issues and defects.
• Analyzed test results to determine whether code deployments were “go/no go”. Flagged issues with SEV1 - 4 designations.
• Designed testing architectures to demonstrate new technology to CEO and board members of. Included building COLO cage in lab for mock field testing.
• Coordinated with developers to capture signaling (SIP, RTP) and analyze call traces.
• Supported Operations in troubleshooting field problems by replicating issues in controlled test environment and collaborating with developers to find timely solution.

TECHNICAL SKILLS:

Scripting: HP Quality Center, QTP, SQL, HTML, Java, Eclipse, C#, Visual Basic, UNIX, VI Text Editor, Autosys, Bash Shell Scripting.

Testing Tools: Selenium, Wireshark (Ethereal), Agilent, T-Berds, Helix, Call Generators, Hammer, SANE, Remedy, MTAS, MARS, RTT, NetGeo.

Networking: Cisco & Juniper routers & switches, MGCP, EIGRP, MPLS, TCP/IP, H.323, SIP, LAN/WAN

Software: Microsoft Office, Visio Technical & Professional, Filemaker Pro, Firefox, Internet Explorer, Ghost, MS Project, Access Databases

OS: Windows 3.1-8, SUN & Windows servers, X Windows, Linux

PROFESSIONAL EXPERIENCE:

Confidential - Bedminster, NJ

Technical Support Analyst

Responsibilities:

• Monitored Remedy ticket system, worked system performance tickets, and analyzed data to diagnose and resolve reported customer issues including signal (RF), dropped calls, and noise. Escalated tickets to proper technicians for additional research.
• Data mined using NetGeo, SANE, MARS, MTAS, and RTT (Real Time Tool) to analyze customer account databases and monitor network infrastructure.
• Executed queries to simplify and organize search parameters for trouble tickets.

Confidential, Stanhope, NJ

Senior Technical Support

Responsibilities:

• Oversaw support and service for company IT services including PCs, networks, phone systems, and Blackberry cellular issues.
• Administrated logins, passwords, and permissions for email accounts and databases.

Confidential, Florham Park & Middletown, NJ

Lead QA Test Engineer

Responsibilities:

• Developed test plans and scripts (manual/automated) for quarterly Callvantage VoIP builds. New applications included Softphone video conferencing, E911 service, voicemail, call hunting, simple reach, and various web-based GUI changes.
• Developed scripts and plans for “Bake Off” GUI testing of SUN/UNIX and Windows based EMS systems by multiple vendors (Samsung, Siemens, Adtran).
• Managed test team to complete end to end, regression, ad hoc, and sanity testing.
• Consolidated test scripts, spreadsheets, and workstations to improve tester productivity by 33%.
• Collaborated with developers to troubleshoot issues. Utilized tools such as Wireshark (Ethereal) and Agilent to capture call flows and signaling.
• Moved into lead tester role within 18 months. Responsible for creating daily status reports regarding the progress of testing process. Hosted weekly conference call with developers to schedule testing and monitor progress of quarterly code drops.
• Executed manual test scripts for GR-303 testing.
• Developed scripts and plans for “Bake Off” GUI testing of SUN/UNIX and Windows based EMS systems by multiple vendors (Samsung, Siemens, Adtran).
• Experience using automated load-testing tools such as LoadRunner and Hammer.
• Involved in compatibility testing, integration testing, and user acceptance testing.
• Supported 3rd party vendors at installing and configuring various new technologies into lab infrastructure (mirrored COLO configuration) for feasibility testing. Vendors included Cisco, Juniper, Adtran, Samsung, Siemens, Lucent, Motorola, and Cablevision.
• Designed and maintained lab infrastructure and rack layouts, using Visio Technical and Professional, including network and power requirements.
• Created and maintained databases and documentation to organize infrastructure standards. Developed queries to organize infrastructure data into reports and spreadsheets.
• Developed automated scripts to monitor print queues for possible issues.
• Monitored UNIX Request system and responded to customers service requests.

Confidential, Stillwater, NJ

Landscaper

Responsibilities:

• General grounds keeping including mowing, trimming, blowing.
• Landscaping including vegetation removal, planting, grading soil. Construction of walkways.

Confidential, Chester, NJ

FEMA Contractor

Responsibilities:

• General grounds keeping including mowing, trimming.
• Debris removal from Superstorm Sandy including clearing trails and parks of fallen trees.
• General upkeep of buildings and grounds including cleaning, painting, and debris removal.

Confidential, Dover, NJ

Instructor & Co-Chair of Instructors Committee

Responsibilities:

• Led weekly Orientation Workshops for 12-20 participants.
• Updated PowerPoint presentation and handouts to keep information current.
• Represented Instructors Group at monthly Steering Committee meetings.
• Hosted monthly instructor meetings, discussing issues, scheduling, and instructor recruitment.