SUMMARY:

• Strong and broad technical and management skills from IT system assessment, architecture, design, integration, implementation, monitoring, senior level support and vendor management for Microsoft, VMware, Symantec technologies in mid to large environments.
• Dedication to responsibilities and strong capacity to meet and exceed challenges which led to the winning or extending of many contracts for previous employers.
• Exceptional analytical and problem - solving skills. Strong capabilities to welcome challenges and take necessary risks. Always questions the existing process, system and thinking to achieve better efficiency and better performance.
• IT Infrastructure service strategy/roadmap planning, architecture, designing, consolidation, integration, and transition. IT service operations management, and ITIL continual service improvement in large hosted data centers according to ITIL v3 framework. Expert in capacity/resource planning, performance monitoring, audits, assessments, transformation for IT infrastructure. Familiar with ITIL cross-functional process owners including capacity, configuration, release, change, incident and problem management.
• Strong experiences in public hybrid cloud architect, designing and integration for Office 365, Windows Azure and AWS.
• Leader in Center of Excellence in large Enterprise which is responsible for thought leadership on technologies and how they will help business operations by provide IT roadmap to senior leadership. Experiences in preparing for SOW/RFP and evaluating vendor responses.
• Strong architecting experiences which include network infrastructure, messaging, collaboration, virtualization, security and Unified Communication solutions.
• Excellent experience in Exchange 2007 CCR, Geo-CCR and SCR and Exchange 2010/Exchange 2013 architecture, planning, deployment and support. Exchange 2003/Exchange 2007 migration to Exchange 2010 on premise and Exchange Online. Exchange DR planning and testing.
• Excellent experience in Windows 2003/Windows 2008/Windows 2008 R2 Active Directory design, deployment, and administration; Active Directory replication, domain trust management in multi-domain and cross forest enterprise environment; Windows 2008/2008 R2 failover cluster and IIS web server cluster designing, implementation and administration; Terminal Server farm designing and implementation.
• Excellent experience in SQL 2000/2005/2008/2008 R2 database cluster design, implementation and administration. SQL Server backup/restore, replication, disaster recovery, and database performance tuning. SQL 2008 Analysis Server load balancing and high availability cluster design and implementation.
• Excellent experience in SharePoint 2007/2010/2013 Farm with workflow architecture, design, implementation, deployment and support; Excellent skills in SharePoint Farm backup, restore and disaster recovery planning.
• Experience in VMware/ESX 4.0/4.1/5.1 with NetApp, 3PAR and Dell Storage integration, vCenter 4.0/4.1/5.1 vSphere management and support. VMware VMotion, Storage VMotion, HA, FT, DHS, SRM, and vCenter Convertor.
• Expert in enterprise backup solutions: VERITAS Backup Exec 10/11d, VERITAS Net Backup 6.0/6.5, and Veeam Backup.
• 3rd party Anti-Spam & Messaging using Postini and Barracuda. Email archiving using Exchange Journaling, GFI Archiving, and Iron Mountain.
• Strong vendor management skills for large organization that utilizes a variety of cloud services and hardware products. SME in Microsoft/VMWare on-premise products and cloud services. Project management skills in effectively administering performance evaluations and timely reviewing of vendor metrics. Financial, contract and operation management skills in readily correlating the impacts of cost upon different methods and levels of service delivery.
• Strong Data center migration experiences for multiple clients.
• Strong knowledge in the Application Performance Monitoring(APM) marketplace and familiar with multiple APM products including Compuware Gomez/EUM, Riverbed, Logic Monitor, HP RUM, NewRelic, Nagios, SCOM and Exoprise.
• Excellent hybrid cloud infrastructure management skills for Office 365 hybrid cloud and its key components including ADFS farm, DirSync, Exchange 2010, FOPE, BES Cloud Service, and DR solution. Excellent experiences in the design, implementation, support, and upgrading of all on premise components to work with the Cloud services.
• Experiences in trouble ticket tracking software: Jira, HP Service Desk, TRS, Remedy, Clarify EFrontOffice. Excellent problem management and customer service skills.

PROFESSIONAL EXPERIENCE:

Confidential - Ashburn, VA

Senior Service Engineering Lead

Responsibilities:

• Served as technical lead and solution architect for the One Email Project to accomplish the consolidation of complex on premise Exchange servers into Office 365 hybrid cloud. Responsibilities include: Exchange and AD assessment, developing migration strategy, building risk and issue tracking list, planning for mail-enabled applications, identifying user identity and account provisioning options, identifying on-premises infrastructure server requirements for identity federation and rich coexistence, developing end-user communications strategy and schedule regarding the move to Office 365 shared tenant in the cloud. Migrated 45K mailboxes to Office 365s using Power Shell. Lead the Migration of Public Folders utilizing AvePoint migration tool. Played a key role in ChapRedcross AD and Exchange cross forest consolidation project including designing, planning and migration using Quest Migration tool to achieve One Email goal within one year to reduce cost and improve collaboration and communication among ARC users and external customers.
• Solution architect for the Office Automation engineering project for DirSync 32bit/64bit, FIM 2010 R2, FOPE, ADFS SSO for Exchange Online, Lync Online and SharePoint Online based on SAML tokens.
• Skills in Power Shell scripting to manage Office 365 services as global administrator.
• Engineered the solution to migrate ARC SQL 2008 R2 Clusters from physical to virtual.
• Engineered the solution to upgrade SharePoint 2007 to SharePoint.
• Successfully completed the integration of PGi audio conferencing services with Lync Online to achieve Unified Communication for the enterprise.
• Supported ongoing datacenter engineering infrastructure including the authoring and updating of multiple physical Technology Model and Logical Technology Model documents. Ensured system engineering methodology documentation is developed, maintained and updated. Contributed to multiple RFP, SOW, and PSOW for multiple projects. Supported service delivery management process, including incident, change, problem, and configuration management.
• Analyzed the needs of the customers, evaluated commercially available IT products many of which are evolving cloud services, and provided IT strategic recommendations and roadmaps to senior decision makers to increase operations efficiency, reduce cost and meet business requirements.
• Created requirements that will allow for the implementation of Application Performance Monitoring (APM) products that will meet current and future APM needs. Evaluated multiple vendor products and negotiated best pricing and recommended solutions that will meet downward pressure on cost and upward needs for scalability.
• Architected multiple POC environments for multiple projects from Windows 7 migration using Mirage, PGI Integration with Lync Online, SharePoint 2013, APM POCs with major players in the market, to Office 365 Wave 14 and wave 15 POC to ensure the new products/services meet ARC business needs and functional requirements.
• Managed IT support engineers and vendors from across multiple solution providers including Microsoft, RIM, CSC, EMC, Unisys, HP and Dell.

Confidential - Reston, VA

Senior Windows Engineer/Architect

Responsibilities:

• Engineered messaging solutions for Exchange 2003, Exchange 2007 and Exchange 2010 infrastructure and migration projects for multiple clients including PFA, MSRB, AAJ, CCL, Carderock, etc. Postini, BES 4.1 and 5.0 administration support.
• Designed, implemented, and supported multiple SQL 2005 and SQL 2008 R2 Cluster solutions for clients including Marketbridge and HP PurchaseEdge to meet its high availability and performance demand.
• Designed, implemented, and supported SharePoint 2007 and 2010 farms with workflow, document library for multiple clients including AMS/CGI and ProFunds to address the performance challenge clients were unable to resolve with their existing contractors.
• Designed, implemented and supported Windows 2008 R2 Terminal Server farm and Network Policy Server solution for multiple remote access clients.
• Successfully performed SAN migration from Netapp to 3PAR storage for Microsoft Exchange clusters, Linux, windows and Microsoft SQL clusters for a customer who demands little downtime and aggressive schedule.
• Provided capacity planning and architecture design for multiple clients.
• Senior level operations management, performance monitoring, and troubleshooting on various aspects of IT infrastructure utilizing CACTI, SCOM 2007 and Nagios.

Confidential - Gaithersburg, MD

Senior Support Engineer/Project Leader

Responsibilities:

• Understanding client business needs and providing architecture designs to translate business requirements into architecture changes needed to increase efficiency and productivity and cut cost for the business.
• Designed, integrated and supported systems such as Windows 2003/2008 Active Directory, DNS, DHCP, IIS, BES, BES, SQL server cluster with operations management solution using SCOM 2007 and MOM 2005 for multiple clients.
• Engineered solutions for Citrix Presentation Server 4.0/4.5, including printer policy configuration, security, and application publication in single and multiple server farms.
• Completed MS Exchange 2003 and Exchange 2007 CCR/SCR planning, designing, implementation, administration and senior level support for multiple clients including maiboxes recovery and disaster recovery of information stores.
• Engineered solution for SQL 2000/2005/2008 Failover cluster and mirroring, SQL database backup and restore.
• Managed multiple Firewall solutions (Sonic, Watchdog) for multiple clients.
• Experiences in Backup, Restore and DR utilizing VERITAS, ArcServe, Symantec Netbackup, Veeam Backup and Backup Exec.
• Supported HP c-Class Blade technology, Brocade 4 GB SAN fiber Switch.

Confidential - Reston, VA

Senior System Engineer/Team Lead

Responsibilities:

• System engineering and support for MPLS VAS/IP VPN, I-Dial 2000, IP Performance Monitor for dedicated customers and Private IP (PIP) Backbone projects.
• Managed SLA/SLE for Spring Network Performance. IT System management and support utilizing various COTS applications such as Visual IP Insight and Concord eHealth.
• Experience in Project designing includes FR (Functional Requirements), DR (Design Requirements), and ADD (Application Design Document) to ER (Engineering Requirements) for multiple projects.
• Designed, implemented and supported several internal Microsoft NT and Windows 2000 enterprise network solutions with SQL 7 Cluster.
• Trained junior engineers in system and application administration and support.

Confidential, Washington, DC

Windows NT System Manager

Responsibilities:

• System administration for Microsoft NT and HP UNIX networks.
• Administration and support for server-based software applications and COTS applications: National Flight Data Center (NFDC), Radio Coverage Analysis System (RCAS), Airport System (AS), and Electronic Document Management System (eDMS) on NT and UNIX platforms.
• NT Network Server (Compaq/Gateway) and Workstation planning, installation, configuration and security administration.
• Performed various application testing and support in test and dev environment.
• Oracle 8i Installation and administration on HP UNIX 11 and Windows NT 4.0.
• IIS 4.0 and Cold Fusion web server administration, Web sites maintenance using HTML, Netscape and Cold Fusion Studio tools for FAA national and head quarter websites.

Confidential, Washington, DC

Information System Specialist (III)

Responsibilities:

• System administration for TFCU enterprise Network which is composed of Novell NetWare 3.12, NT 4.0 servers/workstations, and Digital UNIX.
• Support various application servers, including: Windows NT domain controllers, IIS web servers, MS Exchange Servers, Background Report Server, Winport Fax Modem, SNA, and CUPS servers.
• Support Networking devices: routers, hubs, switches and gateways.
• Disaster preparation of Y2K problems for the LAN/WAN system. Application software installation and upgrade for Y2K compliance (MS Office, Netscape, NADA2000, RUMBA, etc.)