SUMMARY:

• IT professional offering10+ years of hands - on experience designing, implementing, and supporting networksacross a broad range of industries.
• Enthusiastic contributor with a collaborative spiritand a passion for seeing a quality job through to fruition.
• Recognized for consistent ability to ensure continuity of services and exceptional customer service.
• Personal strengthsinclude excellent work ethic, broad-based knowledge, persistence, and organization.
• Maintains current knowledge of technology developments to plan for upgrades and make business decisions.
• Knownfor speed,efficiency, and management abilities.

TECHNICAL SKILLS:

Programming//Operating Systems: Powershell, VMware PowerCLI, Cisco UCS PowertoolMicrosoftWindows Servers (all versions), Linux, Mac OSX

Software: MicrosoftExchange Server 2003,2007,2010 Active Directory, SQL Server Microsoft Configuration Manager, Symantec Backup Exec, Citrix (All Versions), Blackberry Enterprise server, Openfire XMPP/Jabber IM server, VMware ESX and ESXi, Vsphere, Site Recovery manager, Vrealize Operations Manager,vCloud Air CentOS Linux and other Redhat variants

Hardware: Cisco SwitchesCisco Routers, Wireless network configuration, Extreme Summit Switches, Shoreteland Avaya VOIP PBX, Cisco Call Manager EMC, NetApp SAN, Dell Equallogic Symantec NetBackup Cisco UCS.

Regulatory: SAS70 Type2, PCI-DSS, Sarbanes-Oxley, ITIL

PROFESSIONAL EXPERIENCE:

Confidential

Senior Virtualization Engineer

Responsibilities:

• Member of a two man team managing over 2000 virtual machines and over 350 ESXi Hosts
• Sole administrator of the Cisco UCS infrastructure
• Configured and administered Site Recovery Manager jobs
• Used vRealize Operations Manager daily to proactively ensure uptime requirements are met
• Key team member in delivering the infrastructure for the company’s e-commerce initiatives
• Wrote several PowerShell and PowerCLI scripts to automate day-to-day operations
• Authored goals for the Virtualization team
• Coordinated with the PMO to ensure on-time delivery of projectsResponsible for planning Disaster recovery

Confidential

VMware Systems Administrator

Responsibilities:

• Key team member in planning for the city's relocation to colocation
• Responsiblefor Day-to-Day administration of the City's Virtual infrastructure
• Assisted in the planning of the build-out of the standby Data Center for the City
• Worked with the network and security teams to ensure the City's networks were secure

Confidential

Systems Administrator

Responsibilities:

• Responsible for the day to day administration of a very diverse virtual computing environment consisting of 250 servers and 20 VMware hosts
• Maintained network connectivity between sites in 24 cities across the globe
• Identified bottlenecks in helpdesk process and took corrective action
• Key contributor to the upgrade from 3Com to Avaya phone system at all sites
• Completely redesigned the active directory infrastructure from the ground up which led to the improvement of response time to file and network services at all sites
• Designed a disaster recovery plan to ensure minimal IT downtime
• Managed day-to-day operations for the helpdesk
• Screened and interviewed candidates for open positions
• Implemented Microsoft Data Protection Manager for online backups of files and for offsite archiving
• Responsible for E-Mail filtering using Postini mail filtering
• Administered Netscaler Load Balancers
• Mentored junior employees to grow them into new positions within the company
• Responsible for maintaining Exchange 2010 infrastructure for E-Mail and Unified Communications

Confidential

Systems Administrator

Responsibilities:

• Researched and implemented Google Message Security Spam filter to the enterprise which spans 2 geographically diverse sites.
• Planned and executed remodel of the server room, improving both form and function
• Provided end user support for fifty local and 5 remote users
• Implemented Exchange security for handheld devices for the enterprise
• Took a proactive stance to all information technology related issues
• Built out Vmware environments for Development and IT
• Implemented MS Config Manager server to simplify desktop management
• Implemented MS Operations Manager server for proactive server monitoring in our production environment
• Key team member forensuring HIPAA and SAS70 type 2compliance
• Key team member on 15 Node Vsphere cluster implementation
• Implementation and administration of Hitachi and NetApp Storage Area Networks
• Administrated Symantec Netbackup
• Responsible for maintaining 5 9's uptime in all production environments
• Implemented 802.1X network security on the wired network to ensure data security
• Designed the plan for migrating from windows
• Configured and administered Websense content filtering
• Supported 8 CentOS servers in the corporate environment
• Responsible for day to day administration of corporate email servers
• Wrote several PHP sites to simplify the onboarding and offboarding of employees

Confidential

Director of Support Operations

Responsibilities:

• Implemented and Managed Frontrange IPTelephonysystem in 3 locations
• Implementeda secure XMPP Instant messaging server
• Managed HEAT ticket tracking system
• Demonstrated technical ability in managing several strategic projects
• Managed over 200 Citrix servers, 15 MS exchange 2003 and 2007 servers
• Provided customer support for over 2000end users in several industries (financial, healthcare, insurance)
• Responsible for handling"sensitive"customers and their support issues
• Managed 2-4 engineers atvarious times on various projects
• Consistently recognized by management for going far aboveand beyond the call of duty.

Confidential

Technical Support Engineer

Responsibilities:

• Demonstratedtechnicalability as project manager forinstallation of Windows Servers and Exchange servers for the Industrial Pharmacy Management branch.
• Key team member ensuring compliance with HIPAA.
• Reduced helpdesk calls by maintaining a proactive stance on user issues.
• Increased first call resolution by 50%.
• Consistently recognized by management forexcellence.
• Implemented creativesolutions for remote workers to improve their productivity when not connected to the corporate WAN.

Confidential - Perris, CA

IS Technician

Responsibilities:

• Demonstratedtechnicalabilityas project manager for migration from Windows NT 4.0 to Windows2003 and Active Directory for 325usersand migrated 325mailboxes from Exchange 5.5 to Exchange 2003.
• Key team member ensuring compliance with Sarbanes-Oxley.
• Maintain proactive attitude towards user uptime, which reduces helpdesk calls.
• Increasedfirst call resolution by 50%.
• Consistently recognized by management for increased productivity.
• Repackaged applications for deployment via group policy, which reduced desktop touches by the IT department

Confidential - Temecula, CA

Systems Engineer

Responsibilities:

• Sustain positive rapport with clients on a continuous basis by providing design, implementation, and support for Windows-based networks ensuring systems run smoothly and efficiently to meet or exceed specifications.
• Earned solid reputation for resolving complex issues and providing exceptional customer service.
• Top Performer, consistently recognized for technical expertise and the ability to build customer loyalty.
• Accomplished project manager with the ability to install multi-million dollar networks in the face of aggressive deadlines.

Confidential - San Diego, CA

Systems Engineer(Contractor)

Responsibilities:

• Teamed on migration of 200 Microsoft Windows 9x/NT 4.0 Servers/Workstations to a Windows 2000 environment for four resort complexes and eight golf courses.
• Plan, implement, and support technical projects related to network infrastructure, security, management, maintenance, and day-to-day operations and administration.
• Re-engineeredmigration process from only 2-machines per day deployed to an imaged process using Ghost which yielded 15-20 machines per day deployed.

Confidential - San Diego, CA

Infrastructure Support Technician / Helpdesk Queue Manager(Contractor)

Responsibilities:

• Played key role working with LAN operations group to provide immediate assistance to end users to minimize downtime.
• Provided specialized of Office 2000 for end users to improve productivity quickly.

Confidential - San Diego, CA

QA Specialist Engineer(Contractor)

Responsibilities:

• Authored technical documents such as: Deployment Methodology, Technical Overview, Test Results,and Installation instructions for all certified applications.
• Troubleshoot operations, processes, hardware, and software; determine accurate and timely solutions. Apply Quality Assurance measures.

Confidential - San Diego, CA

Network Administrator(Contractor)

Responsibilities:

• Commended for supporting 15 Novell NetWare and Windows NT servers.
• Provided support for Novell GroupWise; administered backups using ArcServe for NetWare and Windows NT.

Confidential - Mission Viejo, CA

Network Administrator(Contractor)

Responsibilities:

• Praised for ability to provide telephone and physical support to over 175 users.

Confidential - San Diego, CA

Network Administrator

Responsibilities:

• Provided hardware, software, and network support via telephone for 20-users in three states.
• Personally installed networks in satellite offices.

Confidential - Carlsbad, CA

Systems Engineer

Responsibilities:

• Conduct on-site troubleshooting of networks, hardware, and software of customer systems.

Confidential - Oceanside, CA

RMA Technician(Contractor)

Responsibilities:

• Resolve customer complaints by conducting PC hardware testing to determine root cause of problem.

Confidential - Poway, CA

Network Administrator

Responsibilities:

• Sustain positive rapport with clients by providing network support for 150 users and printers.

Confidential - Escondido, CA

Service Manager

Responsibilities:

• Personally built custom computer systems to customer specifications.
• Increased service department sales 100 fold over one quarter by eliminating waste, expanding service criteria, and taking in machines that would ordinarily be turned away.