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System Administrator Resume Profile

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Summary of Qualifications:

Significant knowledge of integrated online systems with 9 years of LANs/WANs, telecommunications networks and expert knowledge in application software development methodology. Microsoft Professional Training with ability to diagnose and resolve hardware and software issue. Proven ability with Windows operating system 98, NT, XP, 2000, 2003 Microsoft Exchange, Microsoft Office Professional and Internet applications.

Personal Goals:

An experience jr. level systems administrator seeking a medium to large company. I am looking to build on my current skills and experiences. Primarily in vmware and citrix technologies. I strive in an environment where it is challenging and I am able to learn not only from my peers but from the company.

Work Experience:

Confidential

Blue Cod Technologies, 09/10/2007 07/01/2011 Marlborough, MA 01752

Application Support

  • Research helpdesk application for Blue Cod Technologies
  • Assisted with the development and design of helpdesk application
  • Using object to establish the function of each module or class
  • Implement class, subclass, conditions, forms, actions and workflow to piece together the infrastructure
  • Assist IT department with IIS, database, network and server
  • Run reports for management and executive team
  • IssueNet Administrator
  • Create and support Citrix application
  • Troubleshoot Phoenix application
  • Internal and external phone support nation wide

Confidential

System Administrator Consulting

  • Build local area network peer to peer
  • Setup POP email accounts.
  • Purchase/build and configured systems
  • Install mortgage software and test.
  • Build and support print server.
  • Backup company data.
  • Diagnose and resolve hardware/software related issues.
  • Quickbooks Administrator
  • Setup and Configure wireless

Confidential

System Admin/Support

  • Supports Exchange server 2003, Firewall, Application server, Windows XP, Windows server 2000, Window server 2003, monitor servers, network environment.
  • Perform daily backup using BackupExec v10x and Secures offsite storage.
  • Creates Active Directory user accounts and groups.
  • Set security levels, designs Group Policy.
  • Maintains Hardware and Software support for end-users.
  • Troubleshoots Network, Wireless, VPN, Remote support
  • Provides Saleslogix, Printer and Phone support
  • Administers company facilities.

Confidential

LAN Support II

  • Primary liaison between Development Engineers, Configuration Management and Quality Assurance/Customer Satisfaction Teams.
  • Collaborate with software team leaders in the resolution of network related issues.
  • Successfully managed employee and contractor network user accounts and security policy.
  • Administer Ghost to Multicast/Unicast images
  • Installed SQL and Oracle databases as specified by development engineers.
  • Responsible for all five engineering computer lab.

Confidential

IT Manager/NT Administrator/Tech Support

Responsible for hiring and managing FirstSense IT Consultants, Oversees Exchange Server, DNS, WINS and DHCP support for company accounts such as MCI Worldcom, Bell Atlantic, AT T, American Express, PageNet, Dell, PC Connections/Merisels, Octel/Meridian Phones. I was also responsible for diagnosing and resolving Network, Firewall, RAS and SalesLogix issues. Also I managed the purchasing of company Hardware/Software, created user/group accounts and assigned proper rights/permissions.

Confidential

Jr. level NT Administrator

  • Backed up company wide data.
  • Configured Dell/ Toshiba laptop, desktop, Servers as specified.
  • Created and Managed users/groups accounts
  • Assigned permissions and rights for NTFS resources.
  • Added new users on an Octel phone systems.
  • Ghosted laptop and desktop for users.
  • Resolved printers, email Outlook and networking problems using TCP/IP.
  • Purchased and installed new Software and Hardware as required.

Confidential

Tech Call Coordinator Consulting

  • Answer internal calls that were received on a national basis.
  • Troubleshoot user hardware and software issues via telephone.
  • Assisted clients in resolving problems with the network and with resolving application software problems using Windows 95/NT, Aspect WinSet, Clarify5.0, VIPER, RAS, Office Suite, AnitVirus and mail servers.

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