SUMMARY:

• Over 13 years experience in IT & Telecom network industry with 7 years devoted to Confidential Unified Communication.
• Experienced in Design, implementation, configuration, and troubleshooting of Confidential routers/switches equipment.
• Project management and escalation support in providing WAN circuits to medium to large - scale complex enterprise environments.
• Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs.
• Possess strong analytical and problem solving skills.
• Career history includes various examples of creative solutions using available tools and technologies

TECHNICAL SKILLS:

Networking Protocols: TCP/IP, UDP, VTP, STP, VLAN, ISL, Trunking, L2TP Tunneling, NAT, PAT, CDP, RIP v.1&2, OSPF, EIGRP, BGP, H.323, MGCP, SCCP, SIP, SSL, 802.11, 802.16, SMTP, HTTP,SNMP, Simulcast and Multicast, HSRP

Networking Hardware: Routers (4000, 3600, 2800), Switches (3500, 2900), CUCM 7.x, 8.x, CME, Unity Connection, UCE, UC520, Contact Center, Voice gateways, Gatekeeper, VPN, CCA, ASDM, IPS/IDS, IPSec VPN UCCX 7.x and 8.x; Confidential Unified Presence 7.x and 8.x; Confidential IOS voice gateways, CUBE, SRST, Firewall (ASA 5505, ACS). Dell (210, 240), Sun (T5220) Servers. F5 load balancers.

Analysis and Management tools: Visio, Ethereal, Solarwinds,(Orion) C, Tcl/tk, perl, shell

LAN/WAN Technologies: Ethernet (10/100/1000Mbps), ISDN BRI/PRI, E1/T1, Wimax, Wi-Fi

Operating Systems: Windows 2000/2003 Server, Linux, Sun Solaris and Windows

Software Applications: Vmware, Word, Excel, Access, PowerPoint, Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Mesa, Az

Network engineer

Responsibilities:

• Configure/Implement/Maintain Confidential infrastructure at 100+ locations.
• Configure/Implement/Maintain of Confidential 3925/2921/1861/881 routers, 3750/3560/2960 switches, POTS lines, and SRST mode at remote locations.
• Provide Layer 3 post deployment support and troubleshooting of Confidential nationwide (50 states) offices and remote offices Confidential
• Pre and post implementation documentation skills. VoIP readiness assessment
• Design remote site Voice gateways such as PRI, FXO, FXS, and SRST
• Design network routing architectures using protocols such as EIGRP, BGP, static routes
• Troubleshoot complex multi-vendor network issues in the LAN and WAN networks
• Maintain 99.99% availability of Confidential
• Provide a single point of contact for reporting and tracking of all voice network problem escalated from L1/L2
• Record, track, manage, document and close all Telephony problem received from L1 and L2 support desk
• Interact consistently with 3rd party vendors such as Confidential, Confidential and Confidential for some issues.
• Managed the maintenance, customization and troubleshooting of the Confidential Solution comprised of:
• CUCM, CUC, CUP, SRST, Voice Gateways (ISR/ISR2),Voice Protocols (SCCP, SIP, H323, MGCP)
• Move, Add, Change, Delete (MACD) on above componentsBackup tape maintenance (swapping, logging, storing/shipping)
• Inventorying of equipment
• Physical check/monitoring of servers, Network devices and other device for any visual warnings and /alarms
• Coordinate with OEMs and 3rd parties like IBM, HP, EMC, Confidential, etc.
• Coordinate changes and deployments/ Support of Confidential ASA5510 Cluster / IOS Firewall
• Maintenance and Upgrade, Apply patches
• Methodically and logically eliminate possibilities to locate the root cause of an incident

Confidential, Richardson, tx

Network Engineer

Responsibilities:

• Configured, tested, implemented and maintained telecommunication and LAN and RAN operational support activities
• Staged, configured and racked new network elements and assisted with the coordination of all aspects related to MACs
• Provided network configuration, analysis, implementation and support of LAN and WAN Infrastructures. Configured Confidential routers and switches for multicast and simulcast traffic
• Configured Confidential IOS Gateway
• Evaluated network performance using hardware and software diagnostic tools
• Responded to network outage and trouble incidents as needed
• Troubleshooted, configured, and tested Confidential routers/Gateways (1700, 2600, 2800, and 3600 series) and switches (2900, 3500, and 6500) after deployment
• Performed complex analysis, design, development, testing, and debugging of LAN/WAN environment with the ongoing guidance and direction from more experienced engineers
• Servers built and configured in Linux: Sun servers T5220, Windows 2008 servers R2, Dell Servers R420/ R210

Confidential, Morristown, NJ

Network Engineer

Responsibilities:

• Planned, Designed and Implemented Wired and Wireless network solutions. (Wi-Fi, Wimax)
• Participated in the Haiti’s WiMAX Network restoration project.
• Prepared Formal RFP responses
• Co-ordinated with the sales and operations team for the RFP response to give the customer the best solution possible
• Responsible for creating customer usage documentation which included Design diagrams

Confidential

Field Engineer

Responsibilities:

• Provided support to the customer. Performed upgrades. Installed patches
• Managed the public safety system database. (Solaris Sun servers, Windows and SQL 2008 Servers)
• Provided day-to-day oversight and maintenance of a Confidential ASTRO 25 master site radio network infrastructures (Routers, Switches, servers…etc)
• Responded to radio network outage and trouble incidents as needed, Administration of physical/ virtual servers.
• Performed back up, restored and optimization of different databases. Applied patches and updates
• Supervised and audited work, maintenance service contract performed by designated repair shops

Confidential, New-York, NY

IP Telephony Engineer

Responsibilities:

• Configured and implemented trading businesses IP telephony, call center and unified communication systems (IP Telephones and Turrets)
• Supported customer when needed
• Creation of Change Management Records
• Created/Modified/Deleted users in Confidential Call Manager, Unity connection
• Provided reporting inputs to Business Operations
• Creation of maintenance of telephone (user interface)

Confidential, santa clara, CA

IP Telephony Engineer

Responsibilities:

• Installed, maintained, and repaired server hardware for Confidential System for about more than 500+ users
• Maintained OS and application backup operations for Confidential
• Worked with voice gateways and setting up DHCP pools on the Gateways.
• Configuring and troubleshooting Call routing and Dial patterns for outgoing calls
• Configuration and Installation of Confidential 3750 and 2911 Series of Routers
• Used the CCM ( Confidential Call Manager) Admin database software to configure ports, create group pick-up calls, and modify the status of the customers' phone as and when required, according to their requirement
• Configuring and Troubleshooting SRST (Survivable Remote Site Telephony)

Confidential, New England

IP Telephony Engineer

Responsibilities:

• Managed the Pre-sales Trials and post-sale support of Voice Over IP system
• Installed, configure, troubleshoot, test, and maintain the IP telephony architecture
• Coordinated VOIP switching activities with the corporate office, and related remote departments
• Responsible for upgrades of VOIP Infrastructure components
• Programmed IP-PBX, voicemail, ACD call Management and CDR systems
• Made sure issues were dealt with to customer expectations.
• Responded to assigned service requests within customer response targets. (Move, Add, Change)