SUMMARY:

• Over 13 years of experience in IT & Telecom network industry with 8 years devoted to Cisco Communication/Collaboration.
• Experienced in Design, implementation, configuration, and troubleshooting of Cisco routers/switches equipment.
• Project management and escalation support in providing WAN circuits to medium to large - scale complex enterprise environments.
• Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs.
• Possess strong analytical and problem solving skills. Career history includes various examples of creative solutions using available tools and technologies

TECHNICAL SKILLS:

Networking Protocols: TCP/IP, UDP, VTP, STP, VLAN, ISL, Trunking, L2TP, NAT/PAT, CDP, RIP, OSPF, EIGRP, MPLS, BGP, H.323, MGCP, SCCP, SIP, 802.11, 802.16, HTTP,SNMP, Simulcast and Multicast (Parse & Dense mode), HSRP

Networking Hardware: Routers (4000, 3600, 2800), Switches (3500, 2900, 4500, 6500), NEXUS 7K CUCM 9, CME, Unity Connection, ASDM, IPS/IDS, VPN, UCCX 9.x and 8.x; Cisco IOS Voice gateways, CUBE, SRST, Firewall (ASA 5500, ACS). Dell (210, 240), Sun (T5220) Servers, Windows: servers (2008). Riverbed Wan optimization

Analysis and Management tools: Visio, Wireshark, Solarwinds (Orion) Tcl/tk, shell. DNS, FTP, TFTP,Varsiphy (Call reporting), vSphere client and VDI access.

LAN/WAN Technologies: Ethernet (10/100/1000Mbps), ISDN BRI/PRI, E1/T1, Wimax, Wi-Fi

Operating Systems: Windows 2003/2008 Server, Linux, Sun Solaris and Windows

Software Applications: Vmware, Word, Excel, Access, PowerPoint, Outlook Collaboration

Cisco Jabber: Mycrosoft Lync, CVP, Instant Messaging& Presence, 7900, 8800, 8900 Series IP phones, CUIC, VCS-C, VCS-E, Telepresence, MCU,C90,Cisco Emergency Responder (CER)

PROFESSIONAL EXPERIENCE:

Confidential, AUSTIN, TX

Voip senior network engineer

Responsibilities:

• Planning, Designing and implementing multi partners VoIP solutions with CUCM version 7.x, 8.x, 9.x, 10.x
• Perform network readiness and current state telephony assessments
• Participating in pre-sale design process for VoIP solution architecture and design.
• Working with service providers (Verizon, ATT, etc…) to deliver PRI and SIP circuits to VoIP solutions
• Participating in the engineering, configuration, installation, maintenance and upgrade of partners Voice over IP (VoIP) system.
• Supporting applications and network hardware;
• Receiving and address error escalations of VoIP network through the ticketing system
• Troubleshooting issues in a timely and accurate manner;
• Conducting third-tier level of support concerning new products for partners
• Gathering new system requirements and provide design solution.
• Supporting and troubleshoot remote offices (India, Nigeria, Mexico) communication system issues.
• Vsphere client and VDI remote user management experience
• Managing third party vendors

Confidential, AUSTIN, TX

Network engineer

Responsibilities:

• Responsible for providing daily operational support to client’s global enterprise Confidential network. Include CUCM 9.0, Unity Connection.
• UCCX, UCCE, ACD, Cisco Agent Desktop (CAD) management.
• Troubleshooting, diagnosing resolving routing, voice issues internally and with main circuits providers such as Level 3, Verizon…etc.
• Perform day to day Move, Add, Change (MAC) for different managed partners
• Escalating point of support for L2 helpdesk,
• Perform remote site readiness assessment
• Plan and design remote offices and build VPN telephone system for employees working from home.
• Skype for business/Mycrosoft Lync user experience.

Confidential, Columbus, OH

Sr. Network engineer

Responsibilities:

• In a 3 clusters CUCM version 9, worldwide distributed model environment with almost 100 SRST remote sites, and 6000+ users
• Installs and supports VoIP and Network equipment assuring data security and integrity, assuring consistent up - time and performance with network monitoring tools such as Solarwinds
• Perform on a daily basis MACs (Move, Add, Change ) and firmware upgrade, backup on the company Cisco Confidential system and other network infrastructures ( Riverbed, Firewalls .)
• Investigate and implement new projects (CUBE, DSP resources etc)
• Identifies and implements innovative, cost effective ways to provide Unified Communications and Collaboration
• Serves as a Subject Matter Expert in one or more areas of Unified Communications.
• Cisco UC Integration for Microsoft Lync 8.5
• Mycrosoft Lync and Cisco Jabber domain federation.
• Identifies and implements continuous improvement process and procedures further streamlining work and support.
• Builds and maintains strong partnership with internal and external customers/vendors. (Verizon Business, L3, ATT )

Confidential, Mesa, AZ

Network engineer

Responsibilities:

• Plan, Design, Implement any new remote offices Confidential system
• Provide Layer 3 post deployment support and troubleshooting of Confidential nationwide (50 states) offices and remote offices Confidential system
• Pre and post implementation documentation skills. VoIP readiness assessment
• Design remote site Voice gateways such as CUBE, PRI, FXO, FXS, and SRST
• Design network routing architectures using protocols such as OSPF, EIGRP, BGP, static routes
• Troubleshoot complex multi-vendor network issues in the LAN and WAN networks
• Maintain 99.99% availability of Confidential Confidential system
• Record, track, manage, document and close all Telephony problem received from L1/L2 support desk
• Interact consistently with 3rd party vendors such as Cisco, ATT and Verizon for some issues for WAN issue troubleshooting (MPLS)
• Managed the maintenance, customization and troubleshooting of the Cisco Unified Communications Solution comprised of: CUCM, CUC, CUP, SRST, Voice Gateways (ISR/ISR2),Voice Protocols (SCCP, SIP, H323, MGCP)
• Move, Add, Change, Delete (MACD) on above components

Confidential, Richardson, TX

Network Engineer

Responsibilities:

• Configured, tested, implemented and maintained telecommunication and LAN operational support activities of Radio Access Network.
• Staged, configured and racked new network elements (Router and switches) based on multicast routing for LMR Radio Access Network.(RAN)
• Provided network configuration, analysis, implementation and support of LAN and WAN Infrastructures.
• Multicast, EIGRP, HSRP protocol configuration for Cisco routers and switches.
• Evaluated network performance using hardware and software diagnostic tools
• Responded to network outage and trouble incidents as needed
• Troubleshooted, configured, and tested Cisco routers/Gateways (1700, 2600, 2800, and 3600 series) and switches (2900, 3500, and 6500) after deployment
• Performed complex analysis, design, development, testing, and debugging of LAN/WAN environment with the ongoing guidance and direction from more experienced engineers
• Servers built and configured in Linux: Sun servers T5220, Windows 2008 servers R2, Dell Servers R420/ R210

Confidential, Morristown, NJ

Network Engineer

Responsibilities:

• Planned, Designed and Implemented Wired and Wireless network solutions. (Wi-Fi, Wimax)
• Participated in the Haiti’s WiMAX Network restoration project. (Alvarion BreezMax)
• Prepared Formal RFP responses
• Co-ordinated with the sales and operations team for the RFP response to give the customer the best solution possible
• Responsible for creating customer usage documentation which included Design diagrams

Confidential

Field Engineer

Responsibilities:

• Provided support to the customer. Performed upgrades. Installed patches
• Managed the public safety system database. (Solaris Sun servers, Windows and SQL 2008 Servers)
• Provided day-to-day oversight and maintenance of a Motorola ASTRO 25 master site radio network infrastructures (Routers, Switches, servers…etc)
• Responded to radio network outage and trouble incidents as needed, Administration of physical/ virtual servers.
• Performed back up, restored and optimization of different databases. Applied patches and updates
• Supervised and audited work, maintenance service contract performed by designated repair shops

Confidential, New-York, NY

IP Telephony Engineer

Responsibilities:

• Configured and implemented trading businesses IP telephony, call center and Confidential systems (IP Telephones and Turrets)
• Supported customer when needed
• Creation of Change Management Records
• Created/Modified/Deleted users in Cisco Call Manager, Unity connection
• Provided reporting inputs to Business Operations

Confidential, Santa Clara, CA

IP Telephony Engineer

Responsibilities:

• Installed, maintained, and repaired server hardware for Cisco Unified Communications System for about more than 500+ users
• Maintained OS and application backup operations for Cisco Unified Communications
• Worked with voice gateways and setting up DHCP pools on the Gateways.
• Configuring and troubleshooting Call routing and Dial patterns for outgoing calls
• Configuration and Installation of CISCO 3750 and 2911 Series of Routers
• Used the CCM (Cisco Call Manager) Admin database software to configure ports, create group pick-up calls, and modify the status of the customers' phone as and when required, according to their requirement
• Configuring and Troubleshooting SRST (Survivable Remote Site Telephony)

Confidential

IP Telephony Engineer

Responsibilities:

• Managed the Pre-sales Trials and post-sale support of Voice Over IP system
• Installed, configure, troubleshoot, test, and maintain the IP telephony architecture
• Coordinated VOIP switching activities with the corporate office, and related remote departments
• Responsible for upgrades of VOIP Infrastructure components
• Programmed IP-PBX, voicemail, ACD call Management and CDR systems
• Made sure issues were dealt with to customer expectations. Responded to assigned service requests within customer response targets. (Move, Add, Change)