Summary

• Over 6 years of hands on experience with Active Directory, Microsoft Exchange Confidential routing, switching, firewall technologies, systems administration and troubleshooting.
• Expertise in Windows 95/98/XP/Vista/7 and NT/Confidential Server administration
• Extensive knowledge and experience in dealing with various Networking related Protocols and Standards: TCP/IP, UDP, Switching, Routing, WAN PPP, IPSec VPNs .
• Experience managing, securing and monitoring remote access to network resources from various locations around the world.
• Configure and troubleshoot Cisco CME/CUCM in medium size business.
• Expertise in opening work tickets and providing customer/technical support for managing, securing, and monitoring remote access to network resources around the world
• Experience with communicating with customers solving complex problems in a timely manner Strong interpersonal, communication team building skills.

Skills

• Microsoft Network Platforms: Configuration, troubleshooting administration of Windows 2000/2003/2008 networks with Active Directory services Installation, configuration administration of MS Exchange
• Expertise in LAN technologies: Ethernet, Fast Ethernet Gigabit Ethernet, VLANS, VTP, STP, RSTP, 802.1W
• Expertise in WAN technologies: Frame Relay, ISDN, PPP, ATM, leased lines exposure to PPP, DS1, T1 /T3
• Expertise in WLAN technologies: Autonomous AP's, Standards 802.11A, 802.11B, 802.11G
• Routing Protocols: RIP, IGRP, EIGRP, OSPF
• Infrastructure services: DHCP, DNS, SMTP, POP3, FTP, IIS
• Platforms: Windows XP, NT, 2000, 2003,2008,7
• Database Systems : MS ACCESS.
• Documentation: MS Office, MS Visio

Professional Experience

Confidential

System Administrator

Responsibilities:

• Install, troubleshoot and maintain CA IdentityMinder application on weblogic domain
• Configure and troubleshoot Cisco 3750 and Nexus 5548P
• Update and configure HP Blade C-7000 enclosure and HP Flex-10 modules
• Backup and restore using Veeam Backup solution on HP D2D Storage Once Device.
• Maintain over 200 servers in various environments.
• Configure IIS and Siteminder for certificate based authentication for smart cards.
• Configure and maintain ActiveIdentity Card Management Systems to print smart cards.
• Troubleshoot and maintain SQL server in cluster configuration.
• Configure F5 pool for various websites.

Confidential

Network Engineer

Responsibilities:

• Configured site to site VPN using Sonicwall TZ210 firewall.
• Implement different Vlans for different departments and applying ACL to permit and deny communication between the departments.
• Configure and troubleshoot Cisco Remote Access vpn using ASA.
• Configured Hyper-V on Windows server 2008 R2 and created FTP server using IIS on virtual machine.
• Deployed Windows deployment Services to install client operating systems on workstations.
• Configured SyncbackPro backup software to backup user data and Windows Server Backup to create the image of operating system.
• Installed and configured new domain controller for client site on Dell Power edge R710 server.
• Installed and configured virtual machines using tigercloud environment.
• Installed and configured backup of SQL server2008 cluster nodes for client.

Confidential

Help Desk Technician

Responsibilities:

• Provide day-to-day computer support and networking problems reported by users.
• Answered telephone calls to assist computer users encountering problems.
• Install, configure and troubleshoot cisco 7960 SCCP phones.
• Installed, configured, maintained and upgraded hardware software such as MS Office and SQL for new and existing desktops/laptops in a 250 user environment.
• Provided 1st, 2nd, and 3rd level support for users locally and remotely using terminal service client and Kaseya Remote Software for the regional offices located throughout the US
• Add Delete a user or computers using MS Active Directory.
• Troubleshoot and fix various problems with outlook 2007/2010.
• Install/Backup computer hard drive image using Symantec Ghost or Acronis True image Software.
• Troubleshoot and fix the various issues using Cisco VPN Client and escalate them to Sr.Network staff.
• Upgraded Windows 2003 Print server to Windows Server 2008.
• Troubleshoot various problems with Xerox Phaser printers such as Phaser 7740/7760/8560/8200/4400.
• Recording all technology incidents and/or service requests in the Service Management Tool Jira

Confidential

IT Consultant

Responsibilities

• Created new domain from scratch using windows server 2008.
• Configured Remote access VPN IPSec using Cisco ASA 5505.
• Configured network access servers and routers for AAA Security RADIUS .
• Configured Maintained the Local Network using 3560 series Switches and Cisco 800 routers
• New desktop, laptop and printer deployment as well as service, repair, and inventory management of peripherals, and equipment.
• Configured DHCP and DNS server using windows server 2008.
• Install and maintain Exchange 2010 server for the domain.
• Backup and restore Windows Active Directory 2008 and Exchange 2010 server using Symantec Backup Exec .
• Troubleshoot and fix issues with network printers such as Canon, Dell.

Confidential

Quality Control Specialist

Responsibilities

• Create and install images on Dell workstations using Acronis True Image software.
• Performed Text Extraction, OCR Extraction, Printing, PST ripping, and Zip Extraction on client's data using proprietary application
• Performed basic litigation support services such as blowback and scanning of documents.
• Reviewed data and did QC testing on documents before being sent out to clients.
• Recover any lost data using Acronis Disk director software.