Employment Experience

Confidential

Network Administrator

• Installed Windows Server 2008 and file and print services
• Build servers for use in the financial arm of Citibank.
• Repair Workstations and printers.
• Assist in the modification of the cloud site for the Houston region.
• Installed DNS, WINS, DHCP, and DFS on servers.
• Installed MS Office Suite 2007 and 2010 on company servers.
• Install and maintain SQL server
• Troubleshot with Outlook, ActiveSync devices and OWA.
• Worked with Windows server 2008R2 and 2012.
• Edited group administration using Powershell for scripting automated processing.
• Set Group Policy structure based on OU containment.
• Installed the WSUS server to download and install the patches and fixes for Windows 7 systems.

Confidential

Exchange Technician

• Setup network queues
• Created websites with Dreamweaver and HTML
• Created databases on the webpage with Coldfusion.
• Worked as Consultant Exchange technician through PFI Technician.
• Add users to the servers with Microsoft Active Directory.
• Repair Dell laptop and desktop computers.
• Repaired HP printers.
• Installed a SAI Globa database server.
• Ensured that the users could create database queries.
• Installed Mozilla Firefox on Landesk 9.5 systems running on Microsoft Confidential R2 servers for the engineering Department.
• Provide application/Windows OS installation/configuration/patching as well as data reporting application install status, client health, etc. leveraging Confidential Microsoft System Center Configuration Manager.
• Worked with clients to ensure SCCM added the correct applications and updates.
• Use USMT in conjunction with SCCM 6.0 to migrate users from Windows XP to Windows 7.
• Installed Windows Server 2008 and file and print services
• Installed DNS, WINS, DHCP, and DFS on servers.
• Installed MS Office Suite 2007 and 2010 on company servers.
• Troubleshot with Outlook, ActiveSync devices and OWA.
• Worked with Windows server 2008R2 and 2012.
• Edited group administration using Powershell for scripting automated processing.
• Set Group Policy structure based on OU containment.
• Installed the WSUS server to download and install the patches and fixes for Windows 7 systems.
• Use knowledge of MS Exchange PowerShell commands to manage 2010 features, roles, mailboxes, performance and troubleshooting.
• Reset passwords, add users and modify rights with Active Directory.
• Deployed ESX and EXSi in VMware as part of the centralized management for data center applications and enterprise desktops.
• Administrating Email Archiving using PST files and data management.
• Backup the mailboxes with VSS and NTBackup.
• Understand remote access, PCAnywhere, Remote Desktop and VNC.

Confidential

Migration Technician

• Worked at St. Lukes Hospital.
• Migrate computers from XP to Windows 7
• Added new machines to the cart and added windows 7 using SCCM.
• Installed Epic Emergency Medical Records on systems in Nurse' carts.
• Installed carts at nurse' stations in the ward.
• Format hard drive install Windows and add Epic.
• Added EMR data and updates to the nurse's carts.
• Migrated 1200 users as a group..
• Installed Windows Server 2008 R2 to support the SCCM 2007 software.
• Installed Server IIS7.0 and DNS on the Windows server.
• Installed SQL Server 2008 R2 onto old server that had SQL 2003.

Confidential

Network Technician

• Beta tested the Migration of Windows 7 on local company machines.
• Worked with the Windows migration team to script new Windows 7 migration.
• Created SQL server for use with Notes migration.
• Used SQL server database to gather all user data to export to filter software for migration.
• Installed SCCM 2007 to push Windows 7 out to workstations.
• Setup instance of Windows 7 on the server.
• Used SCCM 2007 to download applications to user computers.
• Migrated 1200 users from Lotus Notes 7 to Outlook 2010.
• After updating the mailbox used Archive Attender as a full-featured data archiving solution designed to selectively move or copy messages from Exchange mailboxes and PST files to the SAN storage.
• Used The OWA in with the conversion view to assist in an easy access migration.
• Used LanDesk 9.5 for security management and system management.
• Used LanDesk 9.5 for server monitor and maintenance such as updates.
• Worked with the Landesk Service Desk to create trouble tickets.
• I installed and upgraded the LanDesk software.
• Supported Exchange 2010 for 2700 people in two buildings.
• Troubleshoot outlook connections
• Installed 25HP printers for network use in the company.
• Provides remote phone support to Novartis clients including walking through.
• Used LDAP to scrap directory information from Lotus Notes to Exchange.
• Used SNMP traps and Syslogs with Splunk to collects, indexes and harnesses all of the fast-moving machine data generated by applications, servers and devices to troubleshoot application problems and security.
• Oversaw the migration of 750 computers from Lotus 7.0 to Exchange 2010.
• Use VOIP technologies including SIP, H.323 With ISDN as a backup.
• I suggested we get Veritas Enterprise Vault software so users could store messages outside of the store.
• Ran add, Moves and changes on the Avaya system.
• Setup DHCP server for off site users to connect over VPN.
• To track and store messages I installed SMTP routing.
• Worked with the Avaya S8700 model server.
• Installed McAfee Anti-Virus software and updated signature files as needed.
• Installed Cisco phones at the client's desk.
• Set up and administratered VMWare Exsi software.
• Installed Citrix server version 4.5
• Worked with Netapps storage solution to get user data to the cloud.
• Worked with users not able to access Citrix.
• Assisted users with Citrix related problems like not being able to access.
• Used Active Directory to add, modify or create users and profiles.
• Assisted with blackberry support
• Setup share point sites for clients
• Used Veritas Backup software to backup servers.
• Installed the Avaya server and pulled the 10 Base-T wire.
• implementing new products or services
• Used Remedy to create, update and modify trouble tickets.
• Performing preventative maintenance
• Resolving operational problems related to Windows and Exchange Providing tier 3 technical support.

Confidential

Tivoli Backup Technician / Administrator

• Repair Dell and HP laptops and desktops.
• Diagnose and repair laptops and printers. Changing out parts when necessary.
• Used XML and HTML software to update company website.
• Used Dreamweaver software to update website.
• Manage home office servers.
• Manage and support file and folder security access
• Migrated 250 computers from Windows XP to Windows 7.
• Backup and restore data with Backupexec.
• I setup distribution groups for departments to access their group data.
• Supported Exchange 2003 for 700 users.
• Setup backup procedures and dates.
• Worked with users not able to access Citrix vitrtually.
• Added users as clients to the Citrix server
• Installed Tivoli backup software on servers.
• Worked with Tivoli Endpoint Manager to patch systems and push out new software.
• Used Tivoli Storage Manager to Backup and restore data from the servers.
• Pulled cable to install servers and workstations on network.
• Backup over 60 servers for disaster recovery.
• Use Active Directory to setup and delete objects.
• Create daily reports explaining the backup structures..
• Repair corrupt applications for user base.
• Create slides and reports in Microsoft Office.
• Restore lost and corrupted files to their original owners.
• Send tapes offsite for disaster recovery.

Confidential

Network Administrator

• Use Active Directory to modify user's computers, peripherals and schema.
• Worked with over 4000 users in the Houston area.
• I worked with Active Directory with the integration of Microsoft Exchange.
• Migrated the Lotus Notes mail server to MS Exchange.
• Worked with protocols POP, IMAP and LDAP
• Ran Add, Moves and Changes on Avaya systems.
• Assisted users with Exchange 4.0 and 5.5.
• Installed and configured S8300 and S8500 Avaya servers.
• Experienced network and telephone cabling.
• Installed Linksys and Cisco routers.
• Made add, moves and changes with the Avaya telephone system.
• Used POP site to upload files through FTP.
• Setup Outlook Web Access to give us the ability to view all messages stored on the mail servers.
• Setup and run the Systems Management Server.
• Use Landesk to keep apprised of server status.
• I support the Blackberry server and assist users with Blackberry problems.
• Pulled telephone lines from port to block.
• Cleared alarms for Avaya DEFINITY Servers and Avaya Communications Manager Systems.
• Made add/move and changes to the Meridian mail system.
• Added Cisco 1800 and 3800 routers to system enterprise.
• Installed Windows 2003 and services such as WINS, DNS and TCPIP services.
• Built Windows 2003 servers that were added to the network.
• Setup users on the server.
• Built the Exchange server added it to the domain and added users to it.
• Installed Microsoft Outlook servers and created the outlook users.
• Provide assistance at the in-house helpdesk providing technical support by phone and in person using the Remedy help desk ticket system.
• Backup the Exchange server each night.
• Upgrade both desktop and laptop computers and multi-media devices.
• Configures and installs end-user Blackberry devices.
• Responds to problems, reports and resolves problems relating to all aspects of personal computers and end-user computing and multi-media devices.
• Installed the Nortel VPN client on the Windows 2003 server.
• Installs, configures and troubleshoots problems relating to all aspects of personal and shared printer devices.

Confidential

Telecom Manager / Network Administrator

• Responsible for the repair and maintenance of computers, printers, monitors, scanners and other hardware.
• Made add, moves and changes with the Avaya system.
• Added and deleted users from the Meridian mail phone system.
• Setup S8500 and S8700
• I work with clustering software to ensure constant uptime.
• Patched and installed new phone lines.
• Made add moves and changes on the Avaya systems.
• Made add/move and changes to the Meridian mail system.
• Installed Windows 2003 and services such as WINS, DNS and TCPIP services.
• DeInstalled Lotus Notes servers and changed them to Exchange users.
• Installed Microsoft Exchange server 2000.
• Provided assistance at the in-house helpdesk providing technical support by phone and in person using the Remedy help desk ticket system.
• Upgrade both desktop and laptop computers and multi-media devices.
• Configures and installs end-user Blackberry devices.
• Responds to problems, reports and resolves problems relating to all aspects of personal computers and end-user computing and multi-media devices.
• Installed the Nortel VPN client on the Windows 2003 server.
• Ran Nortel client for WAN systems so I could manage other telephone systems across the country.
• Installed Linksys and Cisco routers.
• Hand out all new IBM laptops and DELL desktop computers.
• Installs, configures and troubleshoots problems relating to all aspects of personal and shared printer devices.
• Analyzes technologies relating to end-user computing and assist in defining standard configurations and solutions.
• Installed 3Com Superstack Switches and Cisco 3560 catalyst switches.
• Resolves problems for end-users on a first call basis when possible and routes requests to other support personnel as appropriate.
• Monitors Remedy Ticket based help desk to ensure adequate attention is being given to all requests. Advises IT Management regarding end-user support issues.

Confidential

Network Administrator

• Installed, Repaired and Upgraded Windows NT 2000 servers on Compaq Computers.
• Setup network services such as Active Directory, DHCP, DNS, and SMTP
• Worked with Microsoft SMS, Microsoft Windows 2000/2003, Lotus Notes, Anti-Virus/ Anti-SPAM software.
• Added new users to the server
• Installation, maintenance and upgrades of various brand switches, routers and hubs including Foundry, Cisco and Linksys
• Assisted users with computer hardware problems.
• Added software such as Microsoft Office and Lotus Notes.
• Experienced in designing and administering network architecture, access, security and connectivity.
• Repaired and installed HP and Lexmark printers.
• Able to thrive in both independent and collaborative work environments. Dedicated, innovative and self-motivated team player. Able to effectively oversee multiple and concurrent responsibilities.
• Use Arcserve Backup software to run backups.

Confidential

PC Specialist

• Installed new hardware and software to users workspace.
• Taught users how to use various applications such as WordPerfect.
• Assisted in the addition of new Novell servers to the network.
• Added users to the network and ran backup with BacupExec.