Confidential s WAN Hardware:

• Cisco IOS, Cisco Catalyst Nexus 7000, L2/L3 series switches, Cisco Routers: 4500, 3700, 2800, Cisco VOIP 7960, PIX ASA 5505 Firewall,
• Security Appliances, 2511, Fortinet, Ethernet Fiber, Telco T1 T3 Circuits, Foundry routers switches, HP ML150 server with VCenter 5.0, QNAP Attached Storage, HP -
• Compaq Proliant DELL IBM servers desktops, WAN Protocol Analyzers sniffers, Cisco Communication Gateways, Cisco Unified Communication Gateways, DS1/E1
• Line Cards

WAN Engineering Admin Skills:

• EIGRP RIP BGP OSPF H.323 PSTN TCP/IP IPv4-IPv6, Session Initiation Protocol SIP, Subnetting, VPN, LDP UDP, NAT, WLAN, STP, Multicast, Broadcast, Unicast,
• PIM, Telco Circuits, Access Points, IPSec, TACACS, ACL Admin, HSRP, Multicasting, static routing, QoS Quality of Service, MPLS, DMZ, Load Balancing, NAT, SSL VPN,
• Spanning Tree, PoE, Trunking, Network Monitoring Performance Optimization, Routing and Remote Access, router/switch/Data Center WAN support
• Deployments Installations Rollouts Upgrades Buildouts, IPSec, HP OpenView, NOC sevice desk, WAN Performance Network Monitoring Metrics, Nortel
• Voice PBX, Telephony, USB PCI Wireless, adapters, Active Directory AD Admin, Service Packs, Hotfixes, Security Updates, Group Policy, Unattended Installs,
• Software Deployments, Migrations, RAID, Remote Desktop Terminal Services, SMS Server Software Licensing Version Management Change Control, Windows
• Server 2012 Exchange Terminal Server, Cisco Voice VoIP, WiFi Security, Virtualization Cloud Computing Deployments, Disaster Recovery,
• Failover Redundancy, Contigency Planning, Cisco WAN Design Architecture, Microsoft Visio Microsoft Project, Low Latency Queing, Cisco Voice and Unified
• Communications Admin, Cisco Call Manager

Professional Experience

Confidential

• As a Cisco Certified CCNP CCDA Wide Area Networking Engineer with data center WAN experience deployed routers and switches. Strong hands on configuration skills with team leadership capabilities
• Created implementation/deployment change controls for existing MPLS DMVPN documentation on the corporate nationwide global WAN verifying updated network changes of IP addresses documented such via master WAN Excel spreadsheets, Microsoft Project Visio
• Managed SSH logins for global WAN routers/switches provided accurate Level III network IP range schemes per WAN buildout design plans regarding product equipment
• Configured installed T1/T3 telco circuits, DS1/E1 Line Cards, serial ethernet interfaces for VLAN, DHCP for remote switches routers
• Configured wireless LAN WLAN controller buildouts, TFTP configuration setups via graphical user interface GUI downloaded configurations
• Performed WAN network performance testing monitoring metrics after system cutover
• Managed 600 routers switches in a global WAN data center environment with network SNMP monitoring tools
• Configured Fortinet firewalls for WAN Site Survey's of wireless calibrations by analyzing engineering floor blueprints, detailing signaling imbalance data packet capturing via SNMP monitoring tools
• Professional level analytical, problem solving, communication and excellent technic al interpersonal skills with the ability to demonstrate concurrent tasks for multiple complex and technically ambiguous problems
• Strong organizational skills with the ability to multi-task various initiatives and activities
• As WAN Engineer able to demonstrate the ability to solve complex network issues by analyzing variables and applying appropriate solutions learned through hands on engineering experience and proficiency in understanding the tasks rollout and deployment project management plans
• Able to recognize anomalies and critical situations and tasked to respond to the projects WAN service tickets appropriately
• As WAN Engineer able to communicate, interact and pro-actively engage in issues in an effort to resolve technical infrastructure problems with a variety of internal, external customers and/or coworkers at any corporate level

Confidential

• Performed site survey's of wireless calibrations, analyzed floor blueprints, scaling signaling imbalance, data packet capturing with protocol analyzers
• Configured, tested and maintained LAN/WAN data center voice network equipment and related services
• Serviced Cisco VoIP voice systems, gateways and protocols, as well as, data center cabling infrastructure for Fiber/Copper wiring runs
• Knowledge of the investment bank trading floor market data systems
• Provided Cisco Voice and Unified Communications Call Manager Administration
• Identifies, diagnoses, and resolves network problems
• Created and maintained comprehensive documentation with Microsoft Project Visio engineering drawings for client -server based global networks
• Maintained the day-to-day corporate data center support of the WAN data voice network environment
• Performed Level II Level III daily maintenance and problem resolution for Cisco IOS upgrades and routine hardware router template configuration updates

Confidential

Network Administrator

• Managed MAC Mini Lion server edition remote logins, users accounts provided Level I Level II troubleshooting for user applications hardware, managed day to day desktop support service tickets and IP phones Polycom user account setup
• Created WAN VLAN's by department on Cisco switches
• Worked with Clonzilla to image and deploy Stuidio MAC, Sonicwall VPN User accounts and Juniper SRX240 Firewall Security Appliances
• Provided troubleshooting and resolving network connectivity tickets for DNS DHCP
• Installing and configuring backup and security systems crashplan via mac/windows machines
• Performed Cloud based Vmware ESXi administration for user accounts with VCenter
• Provided managerial input on inventory upgrades purchases and maintained asset tags for hardware devices
• Performed troubleshooting and resolved network connectivity issues for LAN, Wireless LAN WLAN, Switching VLAN WAN
• Ensured a stable performance environment by identifying and resolving technical problems and participated in various IT projects intended to improve and upgrade data center infrastructure
• Repackaged Microsoft Installer MSI packages executables in an effort to customize client-server remote unattended installations for desktop software distributions. Tested and approved Windows Server Update Services WSUS software updates and deployed Terminal Server applications using SMS and/or SCCM. Managed Terminal Server user profiles and provides end-user support by phone or on-site
• Responded to emergency offsite calls after normal business hours, in the evenings and on weekends/holidays

Confidential

Network Administrator

• At The Jersey City Harborside Financial Center provided technical support for market data applications and Lotus Notes. Utilized HP OpenView to monitor network issues and Remedy - Alloy service ticketing system to address Level I Level II Desktop environment service tickets
• Provided troubleshooting for VPN token authentication for Blackberry Enterprise server ticket issues
• Monitored network status SNMP alarms WAN route/switch problem determination
• Performed network printer configurations support
• Maintained in-house parts for servers, desktops surplus equipment stock piles
• Provided Windows Server Enterprise Edition remote login, Active Directory network admin via Citrix Metaframe 4.0, password resetting, user account creation and permissions.
• Group policy updates, run scripts, server wsus updates, firewall troubleshooting networking analysis.
• Creating user profiles, data backups, ghosting machines, configuring DNS/TCPIP issues.

Confidential

Desktop Support Engineer

• Provided Level I/II desktop and helpdesk support for the entire hospital campus over the phone and in the field for service/trouble ticket resolution/escalation and via remote access/terminal services
• Resolved network troubleshooting/desktop issues and configured DNS/WINS/TCPIP/DHCP IP addressing
• Installed PCI/Wireless USB network adapters, desktops deployments ghost/imaged HDD's,
• Familiar with Unbuntu from installs to Hiren boot cd tools. For windows./Mac OSX Operating Systems.
• Provided active directory network admin, password resetting, user account creation and permissions
• Monitored and reviewed server performance for Windows, Unix, and Solaris Servers
• Monitored and reviewed service quality and managed storage, file system, networking, security and services

Confidential

Technical Support / Network Support

• Resolved network troubleshooting/desktop issues and configured DNS/WINS/TCPIP/DHCP IP addressing
• Installed and configured routers, switches.
• Provided Active Directory User account moves/adds/changes for sites and replication services
• Performed server decommissioning, HDD imaging deployments, installations and rollouts
• Supported desktops, network/local printers and other peripherals for both financial institutions
• Prioritized and managed helpdesk day to day service workflow and IT projects

Confidential

Data Center Technician

• Deployed cable drops, tested and provided troubleshooting of network connectivity issues, installed phone jacks, terminated patch panels in the Data Center, installed Cisco switches routers for corporate voice and data convergence
• Streamlined internal Policies, Procedures, Codes and BICSI standard best practices as a BICSI certified cable installer.
• Provided copper transmission principles, safety, teleco pathways, grounding, bonding and protected fire stopping when installing, pulling terminating copper, Ethernet fiber cabling
• Performed the installation, testing troubleshooting of copper, ethernet fiber cabling with Fluke testers

Confidential

Helpdesk Support

• Managed the troubleshooting of network connectivity and responded to hardware based trouble service tickets
• Serviced Level I Level II hardware and software incidents
• Provided hardware installations of Windows Server 2003 and XP Professional Desktops
• Active Directory password resets, username and permission changes
• Provided remote desktop terminal services day-to-day corporate network support

Confidential

IT Field Service Technician

• Provided troubleshooting for POS processors and reformatted hard drives for redeployment
• Helpdesk service ticket troubleshooting, resolved and escalated if needed Level II/III network issues
• Repaied POS equipment, served as a desktop break/fix technician for Microsoft POS/Retail Management platform

Confidential

Cable Installer

• Configured provided troubleshooting of RF signals, ran coax/Etherner/Fiber cable drops and terminating connectors
• Installed commercial, A/V TV hardware, LCD projectors, plasma sound systems, projection screens, video/teleconferencing and CCTV systems
• Deployed DSL/ISDN/T1 telco circuits, switches/routers, WLANS, network security appliance hardware and provided related LAN/WAN components maintenance
• Provide troubleshooting for Level II/Level III, network, TCP/IP, subnet, Internet firewall security, Active Directory Administration and Mac desktop support
• Serviced Level I Level II desktop, notebooks, laptops break/fix tickets and provided VOIP network day-to-day support

Confidential

Wiring Installation Technician

• Deployed wirleless SSID network configurations for Cisco 2800 series routers switches in the corporate data center WAN
• Utilized Fluke cable testers, installed data RJ-45 /telephone RJ-11 wall outlets in cubicles punched down patch panel cable termination racks
• Conducted network performance monitoring via HP Opeview SNMP WAN monitoring tools providing corporate network engineering data center field support
• Provided network, TCP/IP, Internet Security firewall Active Directory Admin and MAC desktop support, cloud based VOIP WAN support of AVAYA Shortel telephone telecom systems, installed antivirus/malware Active Directory security group policy for the Windows XP, Vista Windows 2000 desktop environment and protocol analyzers