OBJECTIVE:

• To obtain a challenging position in the field of Computer Networks with a progressive organization that will fully utilize my knowledge and technical skills helping mein reaching higher echelons.

SUMMARY:

• Self - motivated, energetic and result oriented professional with expertise in IT Networking. Deep understanding of technology with focus of delivering business solutions. Hardworking, Dedicated and Flexible with ability to
• Work under pressure, Understand and meet timelines. Highly ambitious and good understanding of the organizational needs.
• Over 7 years of experience in Consumer, Enterprise, Service provider networks and testing VoIP Networking/Telecom service and equipment with extensive experience and deep understanding of Converged data, Voice and Video technologies in multi-vendors’ environment.
• Worked in Network administration, Operations, Support and Implementation.
• CCNA Certified ( ) with a score of 97.2% (Cisco ID: CSCO12779798)
• CCNP Certified (SWITCH) - pursuing Routing and Troubleshooting papers
• Strong knowledge of Ethernet and TCP/IP Protocol suites with packet forwarding on layer 2 and layer 3
• Hands-on experience implementing IPsec based VPNs
• VoIP/Network development and in Quality assurance for client/server, network and web based Products.
• Experience in VOIP calling features and highly proficient in SIP call flow scenarios.
• Excellent knowledge and hands on experience on layer 2 switching (VLAN, STP and RSTP)
• Worked on layer 3 routing protocols specially RIP, EIGRP and OSPF.
• Hands on working experience with Cisco layer2/layer3 devices
• Good understanding of frames/packets flow in layer2/layer3.
• Good knowledge of protocols like MPLS, LDP, Layer 2 & 3 VPN Architectures in Service Provider environment.
• Excellent fault isolation skills to provide root cause analysis for technical issues.
• Excellent communication, problem solving and troubleshooting skills.
• Ability to analyze packet capture using TCPDUMP, Wireshark and Microsoft Network monitor.
• Good understanding on WLAN and 802.11 a/b/g/n technologies.
• Hands on experience working with virtualization, VMware products and Private cloud.
• VoIP/Network development and in Quality assurance for client/server, network and web based Products.
• Experienced in implementation, configuration, deployment and support of LAN/WAN network equipment including routers and switches, both stand alone and for VoIP connectivity.

TECHNICAL SKILLS:

Networking: LAN/WAN, TCP/IP, VLAN, VTP, STP, RIP, EIGRP, OSPF, DNS, DHCP, FTP, MPLS, VRRP, HSRP, VPN Tunneling (IPsec)

Specialties: Systems: Windows 98/2K/XP/Vista/7/8, Windows 2K/2K3/2K8/2K12 Servers, Ubuntu Linux

Hardware: Cisco 7600, 7200, 3800,3700,2800 series routers, Cisco catalyst 6500, 3500 and 4800 series switches, Cisco PIX and ASA 5500, Tellabs 9100, 9200, 8800, 8600.

Servers: HP and Dell Servers, HP ProLiant DL385 G2/G5, Dell PowerEdge 2850/2950

Virtualization: VMware ESX/ESXi 5.5.0, vCenter, vSphere client, VMware workstation and vShield

PLATFORMS/PROTOCOLS/CONCEPTS: RoutingCisco routers 1700, 1800, 2600, 2800, 3700, 3800, 7200, Tellabs 9100 and 8800.RIP, EIGRP, OSPF, Route Redistribution, Route Summarization and Stub Area.

Switching: Cisco 2900 series & Catalyst 3550, 3560,6500 series SwitchesVLAN, VTP, STP, HSRP, VRRP, GLBP Inter VLAN, Layer -3 Switching etc.

Basic Network Diagnostic Tools: Cisco IOS, CAT OS, TMOS, MBOSPing, Extended Ping, Trace route etc.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Network Administrator

Responsibilities:

• Worked on the compliance requirement for each infrastructure asset class as per Information Risk Standards.
• Involved in configuring and implementing of composite Network models consists of Cisco7600, 7200, 3800 series routers and Cisco 2950, 3500, 5000, 6500 Series switches.
• Use VMware virtualization technologies to create virtual machines for students and class lab activities
• Working with VMware products like VMware workstation, Hypervisor ESXi and vSphere client.
• Networks using routing protocols such as RIP, OSPF, BGP and manipulated routing updates using route-map, distribute list and administrative distance
• Configured OSPF redistribution and authentication with type 3 LSA filtering to prevent LSA flooding
• Implementing traffic engineering on top of an existing Multiprotocol Label Switching (MPLS) network using Frame Relay and Open Shortest Path First (OSPF).
• Provided redundancy in a multi homed Border Gateway Protocol (BGP) network by tunings AS-path
• Implemented various OSPF scenarios on networks consisting of 7600 routers
• Configured policy based routing for BGP for complex network systems
• Configured Multiprotocol Label Switching (MPLS) VPN with Routing Information Protocol (RIP) on the customer’s site
• Negotiate VPN tunnels using IPSec encryption standards and also configured and implemented site-to-site VPN, Remote VPN.
• Designed and implemented a test VoIP network to include two Call manager clusters, 2 Unity Failover bundles, 2 IPCC Express clusters, 2 MGCP gateways and 5 ATA 186 devices.
• Troubleshoot end-to-end call flow issues in enterprise market involving various VoIP elements
• Primary responsibility is to design and deploy various network security & High Availability products like Cisco ASA other security products
• Worked on FTP, HTTP, DNS, DHCP servers in windows server-client environment with resource allocation to desired Virtual LANs of network.
• Providing VOIP support through remote access, including MX Admin, Log me in - Pro, Cisco, RDC, Shoretel Director.
• Installed, configured and set security policies on cisco and checkpoint firewalls, VPN
• Switching related tasks included implementing VLANS and configuring ISL trunk on Fast-Ethernet and Gigabit Ethernet channel between switches.
• Experience in Cisco switches and routers: Physical cabling, IP addressing, Wide Area Network configurations.
• Configuration included VLANs & VTP, STP port features, Gateway redundancy using HSRP, enterprise security using Cisco Port Security and Dot1X framework.
• Worked on WAN connectivity between CISCO routers using T1, T3, Frame relay and troubleshooting connectivity issues.

Confidential

Technical Administrator

Responsibilities:

• Provide Tier3 Technical support for advanced data networking product 8800 supporting large telecom companies all over the globe.
• Accept ownership, troubleshoot, and resolve customer escalated issues. Supported technologies included L2/L3 protocols support, MPLS, QoS, and Tellabs 8800 hardware
• Work as a member of the ATS (Advanced Troubleshooting) team to provide assistance and guidance to fellow engineers.
• Worked as a Voip Tester in a team, where I was responsible for testing IP phones and other VoIP platforms used in the company
• Interface with multiple internal Tellabs departments to resolve issues; generate action plans and develop written procedures (Method of Procedure MOP) for Field Engineers and customers.
• Reproduce customers’ technical problems on lab systems in order to further troubleshoot complicated issues
• Working specifically in the areas of MPLS, L3 VPN,VPLS and L2 point-to-point VPN providing Tier-3 Engineering support during customer outages and Production issues.
• Perform Telecommunication and VoIP network troubleshooting to isolate and diagnose common VoIP network problems.
• Provide 24 / 7 support to all customers for case escalations and outages.
• Managing VOIP initiatives, planning technology road-maps, and configuring and optimizing all VoIP/IP-PBX telephone systems and services, both internally and those integrated with Internet-based services.
• Recommend workarounds and corrective actions on escalated cases.
• Carry out Analysis of the information collected with an aim to provide RCA (Root Cause Analysis).
• Engage Sustaining / Development engineers to assist in the analysis of collected data
• Work closely with TAC and provide guidance on replication efforts of field cases in the Lab.

Confidential

Technical Support Engineer

Responsibilities:

• Responsible to rectify and resolve any Incident in Lloyds Banking Group Data Network related to LANWAN, Broadband, ISDN, ADSL, Routers (Cisco), Switches (CISCO, Nortel), etc
• Diagnosing and Troubleshooting issues on Leased lines, ISDN and ADSL circuits for Head Offices, BranchesAgencies, RATMs etc when links go down or site becomes isolated.
• Providing Level 2 support to BT for Lloyds Banking Group, UK & International.
• Troubleshoot issues like Slow connectivity to a Server/Client or between them, Network slowness, Degraded
• Configuration and troubleshooting of the WAN links between Customer Edge to Provider Edge.
• Configure & maintain routers of Cisco 800, 1700, 1800, 2600, 3600, 3700,7200 series at Customer edge and at